Job summary
CHAW PCN have an exciting opportunity for a Pharmacy Technicians to work across GP practices to work across our PCN which covers practices across Chelford, Handforth, Alderley Edge, and Wilmslow. This is an evolving job role with huge scope for development as we expand our PCN team further over 2023/24.
We are seeking an enthusiastic and forward-thinking Pharmacy Technician to join our PCN. The successful candidate will play an important role in complementing our Clinical Pharmacists, Pharmacy Technicians and prescribing support administrators who work alongside the wider practice team and help implement our integrated model of prescribing support. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients.
We expect the successful candidate to contribute to the delivery of a comprehensive primary care medicines management system acting on current best practice / service change requests from our clinical commissioning group. The Pharmacy Technician will be required to undertake activities predominantly at a practice level, but will need to be flexible to work to the wider demands of the network.
Full time and part time (minimum 20 hours per week) working patterns will be considered.
The PCN reserves the right to close the advert early.
MIAA Solutions are advertising the role on behalf of CHAW PCN.
Main duties of the job
The main duties include the safe processing of repeat medication requests, issuing prescriptions following specific checks (which may include reviewing blood results, checking patients INR, checking any QOF coding is accurate and up to date) and dealing with patient requests.
Prescription requests are receive by patient access or written requests and the volume of workload is addressed within 48 hours. We encourage Electronic Prescribing with patients. You can expect to receive hospital discharges, hospital letters and medication recommendations for review and action. You will inform patients when blood tests/BP checks/medication reviews are due and keep their electronic notes up to date accordingly.
Our Pharmacy Technicians currently also have telephone consultations for patients with medication queries, and support the prescribing duty doctor with requests. You will liaise regularly with clinicians in secondary care, either initiated by yourself, GP or patient. You will initiate practice policies to ensure safe prescribing and will have very close link with the GPs, with a dedicated time slot each day to discuss queries and assist with decisions over patient care.
It is a requirement of the role to be registered with the General Pharmaceutical Council as a Pharmacy Technician. We are seeking a candidate preferably with understanding of and previous experience of working in primary care, use of EMIS web, and demonstrate you can study for CPPE courses.
About us
CHAW PCN covers practices across Chelford, Handforth, Alderley Edge, Wilmslow (CHAW) Primary Care Network. The 5 practices are within close proximity to each other with a total patient population in excess of 48,000. Our aim is to provide exemplary patient care and find innovative solutions in general practice to deliver the best care we can for our patients.
Job description
Job responsibilities
Administration
- Safe processing of repeat medication
requests.
- Help achieve success in Cheshire CCG
prescribing incentive schemes.
- Transfer medicines information from other
healthcare agencies onto in-house patient information systems.
- Communicate with local pharmacies to ensure
efficient & well-managed repeat prescribing system.
- Liaise with practice doctors and staff over
prescribing issues.
- Liaise with Cheshire CCG over prescribing
policies, targets and general issues.
- Liaise with nursing and residential homes
in the practice area re medication requirements; provide and monitor their
scripts.
- Liaise with patients re prescribing queries
and issues.
Policy and service development
- Liaise with Cheshire CCG re local
prescribing policies.
- Define and create protocols and formularies
within the practice in consultation with other members of the team
including the Cheshire CCG medicine management team.
Leadership
- Working as a clinical co-ordinator to
ensure success in gaining Quality Outcome Framework points.
- Working autonomously with due attention to
agreed protocols and practice.
- Ability to prioritise workload.
Clinical/Patient care
- Dealing with day-to-day patient
queries/issues re medication.
- Undertaking face-to-face medication reviews
when required.
- Providing patient education materials
related to medication.
- Contacting patients after drug alerts.
- Direct patients into medicine management
routines.
- Possibility of clinical sessions with
patients.
Information (records, systems)
- Understand the practice computer system and
use it according to agreed protocols and practice.
- Undertake practice audits.
- Flag up areas where improvements can be
made.
- Be fully involved in system changes
initiated nationally or locally.
Others
- To maintain a broad understanding of the
work of the prescribing team and of the practice as a whole and actively
contribute your ideas for the improvement of service provision.
Personal Development and
Professional Responsibilities
- Undertake the Pharmacy
Technician Pathway as per the requirements of the PCN Additional Roles
Reimbursement Scheme.
- Actively participate in
regular one to one meetings with the Senior clinical pharmacist to review
personal development and team performance.
- Provide a high standard of
professional conduct.
- Actively participate in the
practices appraisal scheme.
- Take responsibility for own
developmental learning and performance.
- Identify appropriate areas of
personal development.
- Undertake training as required
including mandatory and statutory training, core skills training and on-going
developmental training.
- Alert management and other
team members to issues of quality and risk, taking action where appropriate.
- Work effectively with
individuals in external agencies to meet patient needs.
- Effectively prioritise,
organise and manage own time, workload and resources.
This job description is not an
exhaustive list of duties and the post holder may be called upon to take on
additional duties commensurate with their position in the practice.
Job description
Job responsibilities
Administration
- Safe processing of repeat medication
requests.
- Help achieve success in Cheshire CCG
prescribing incentive schemes.
- Transfer medicines information from other
healthcare agencies onto in-house patient information systems.
- Communicate with local pharmacies to ensure
efficient & well-managed repeat prescribing system.
- Liaise with practice doctors and staff over
prescribing issues.
- Liaise with Cheshire CCG over prescribing
policies, targets and general issues.
- Liaise with nursing and residential homes
in the practice area re medication requirements; provide and monitor their
scripts.
- Liaise with patients re prescribing queries
and issues.
Policy and service development
- Liaise with Cheshire CCG re local
prescribing policies.
- Define and create protocols and formularies
within the practice in consultation with other members of the team
including the Cheshire CCG medicine management team.
Leadership
- Working as a clinical co-ordinator to
ensure success in gaining Quality Outcome Framework points.
- Working autonomously with due attention to
agreed protocols and practice.
- Ability to prioritise workload.
Clinical/Patient care
- Dealing with day-to-day patient
queries/issues re medication.
- Undertaking face-to-face medication reviews
when required.
- Providing patient education materials
related to medication.
- Contacting patients after drug alerts.
- Direct patients into medicine management
routines.
- Possibility of clinical sessions with
patients.
Information (records, systems)
- Understand the practice computer system and
use it according to agreed protocols and practice.
- Undertake practice audits.
- Flag up areas where improvements can be
made.
- Be fully involved in system changes
initiated nationally or locally.
Others
- To maintain a broad understanding of the
work of the prescribing team and of the practice as a whole and actively
contribute your ideas for the improvement of service provision.
Personal Development and
Professional Responsibilities
- Undertake the Pharmacy
Technician Pathway as per the requirements of the PCN Additional Roles
Reimbursement Scheme.
- Actively participate in
regular one to one meetings with the Senior clinical pharmacist to review
personal development and team performance.
- Provide a high standard of
professional conduct.
- Actively participate in the
practices appraisal scheme.
- Take responsibility for own
developmental learning and performance.
- Identify appropriate areas of
personal development.
- Undertake training as required
including mandatory and statutory training, core skills training and on-going
developmental training.
- Alert management and other
team members to issues of quality and risk, taking action where appropriate.
- Work effectively with
individuals in external agencies to meet patient needs.
- Effectively prioritise,
organise and manage own time, workload and resources.
This job description is not an
exhaustive list of duties and the post holder may be called upon to take on
additional duties commensurate with their position in the practice.
Person Specification
Skills and Knowledge
Essential
- Customer or patient service complaints resolution.
- Understanding of the NHS strategy particularly relating to primary care.
- Knowledge and experience of conflict management.
- Excellent communication skills and interpersonal skills.
- Demonstrable IT skills.
- Proven problem solving and analytical skills.
- Ability to maintain a positive work environment.
- Personable and approachable and empathetic.
- Sensible and able to use own initiative.
- Demonstrates honesty and integrity and promotes organisational values.
- An ability to maintain confidentiality and trust.
- Ability to work under pressure and to tight and often changing deadlines.
- Proven team worker with ability to motivate others.
- Able to manage conflict in a positive and supportive manner.
- Able to demonstrate flexibility, enthusiasm and commitment.
- Ability to work on own initiative and organise workload.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of working in a team.
- Experience of working closely with colleagues, managers and clinicians.
Desirable
- Experience of working in Primary Care.
- Knowledge and experience of safeguarding.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
- Registered with The General Pharmaceutical Council.
- Demonstrate ability and willingness to study for CPPE courses.
Person Specification
Skills and Knowledge
Essential
- Customer or patient service complaints resolution.
- Understanding of the NHS strategy particularly relating to primary care.
- Knowledge and experience of conflict management.
- Excellent communication skills and interpersonal skills.
- Demonstrable IT skills.
- Proven problem solving and analytical skills.
- Ability to maintain a positive work environment.
- Personable and approachable and empathetic.
- Sensible and able to use own initiative.
- Demonstrates honesty and integrity and promotes organisational values.
- An ability to maintain confidentiality and trust.
- Ability to work under pressure and to tight and often changing deadlines.
- Proven team worker with ability to motivate others.
- Able to manage conflict in a positive and supportive manner.
- Able to demonstrate flexibility, enthusiasm and commitment.
- Ability to work on own initiative and organise workload.
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of working in a team.
- Experience of working closely with colleagues, managers and clinicians.
Desirable
- Experience of working in Primary Care.
- Knowledge and experience of safeguarding.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
- Registered with The General Pharmaceutical Council.
- Demonstrate ability and willingness to study for CPPE courses.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
