Job summary
MIAA Solutions are advertising the above position(s) on behalf of Widnes Highfield
Widnes Highfield Health is a GP federation committed to developing and improving healthcare services for the residents of Halton
Widnes Highfield and associated Practices have 6 Trainee General Practice Assistant (GPA) vacancies available (5 roles on a substantive basis and 1 on a 6 month contract with a view to becoming permanent)
1 x WTE Peel House Lane
1 x WTE Bevan
1 x Newtown
1 x Beeches / Upton Rocks
2 x Widnes Highfield
Main duties of the job
The GP assistant would be trained to do the following-
Clinical Duties-
Patient
health checks in the practice, patients home or care home, to include phlebotomy, height, weight,
blood pressure readings, ECGs & urine sampling and to record all
information within the clinical record in line with practice procedure.
Diabetic
foot review
Identify
abnormal findings as per the practice protocol and discuss with the appropriate
clinician.
Stock
checking of clinical rooms
Administrative Duties-
To take
part in the reception duties- answer
incoming calls to the practice and sign post patients appropriately. Register
and deduct patients
To take
part in the admin and secretarial duties- deal with daily post and Docman system. Type letters and refer. Summarise records and
re code relevant data in the clinical system.
To be involved in the patient recall system, with the use of software
such as Accurx and patches
Training would be provided on site.
The trainee would be
encouraged to take part in the GPA
Skills certificate by Health Education England. This is an accredited training
programme based on a competency framework.
Salary- starting £22816 per annum completing HEE and onsite training the salary
after 12 months could achieve c25K.
Please note applications will be reviewed as they arrive and the role may be closed prior to the closing date if sufficient interest is achieved
Please see attached for full Job Description and Person Specification.
About us
The History of Highfield
Widnes Highfield Health head office is located on the site of a former maternity hospital in Widnes, Cheshire.
This is a fact that delights many of our patients and visitors who share stories of being born or giving birth in the very same building that they receive treatment in now.
The building has since been renovated to create comfortable waiting areas and clinic rooms filled with state-of-the-art facilities and equipment.
The setting gives us access to the latest technology, enabling accurate and timely assessment and sharing of results for our patients, forming a core part of the healthcare on offer in Halton.
There are 6 Practices in the Federation
- Beeches Medical Centre
- Fir Park Medical Centre
- Hough Green Health
- Park New Town Surgery
- Oaks Place Surgery
- Peel House Medical Plaza
and they provide the following services
- ENT Clinic
- Widnes Enhanced Access Service
- Dermatology Clinic
Job description
Job responsibilities
Duties
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
- Inform the lead GP of any concerns regarding Trainee GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them
Quality
The postholder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The postholder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
- Communicate clearly with their lead GP
Contribution to the Implementation of Services
The postholder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
Duties
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
- Inform the lead GP of any concerns regarding Trainee GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them
Quality
The postholder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The postholder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
- Communicate clearly with their lead GP
Contribution to the Implementation of Services
The postholder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Desirable
- Experience of working in a primary care environment (desirable)
Experience
Desirable
- An understanding of the NHS agenda and government targets
- Awareness of systems to support management of patients in a primary care setting, delivering support in the context of pathways of care and the business of the organisation(s)
- Awareness of GP budget management and funding systems to enable primary care services to assist delivery of PCN and NHS priorities and requirements for financial balance and quality
- Appropriate clinical knowledge to the role including terminology
Skills and Competencies
Essential
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
- Understand the aims of current healthcare policy
- Able to analyse and interpret patient record data
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Able to effectively manage allocated resources
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- Influencing and negotiating skills
- An excellent understanding of data protection and confidentiality issues
Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Continued commitment to improve skills and ability in new areas of work
- Able to undertake the demands of the post with reasonable adjustments if required
- Independently mobile to be able to work across several sites and travel to meet with stakeholders
- Self-motivated, able to work both independently and collaboratively and possess excellent communication and clinical skills
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
- Excellent time keeping and prioritisation skills
Person Specification
Qualifications
Desirable
- Experience of working in a primary care environment (desirable)
Experience
Desirable
- An understanding of the NHS agenda and government targets
- Awareness of systems to support management of patients in a primary care setting, delivering support in the context of pathways of care and the business of the organisation(s)
- Awareness of GP budget management and funding systems to enable primary care services to assist delivery of PCN and NHS priorities and requirements for financial balance and quality
- Appropriate clinical knowledge to the role including terminology
Skills and Competencies
Essential
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
- Understand the aims of current healthcare policy
- Able to analyse and interpret patient record data
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Able to effectively manage allocated resources
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- Influencing and negotiating skills
- An excellent understanding of data protection and confidentiality issues
Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Continued commitment to improve skills and ability in new areas of work
- Able to undertake the demands of the post with reasonable adjustments if required
- Independently mobile to be able to work across several sites and travel to meet with stakeholders
- Self-motivated, able to work both independently and collaboratively and possess excellent communication and clinical skills
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
- Excellent time keeping and prioritisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
