PCN Operations Manager

Job description

Job responsibilities

Coordination:

Managing the recruitment and onboarding stage for both ARRS and non-ARRS roles, including training, appraisal and ongoing development

Ensuring contract information with external providers is collected, up-to-date and disseminated to the Board with regular review.

Coordinating the network activity, including DES and IIF, with ARRS and non- ARRS staff members

Review of PCN and practice performance in relation to KPIs for the above contracts and specifications

Ensure all relevant national strategies, policies, target, and frameworks are reviewed and fully implemented coordination of network activity.

Management:

Providing structured 1-2-1s with to enhance individual and team performance.

Co-create professional development plans for staff.

Management of day-to-day HR issues, driving issues through to resolution, acting as a point of expertise

First point of contact for day-to-day management of network including rota management, HR and contracted services

Foster, grow and manage a culture of collaboration both internally and externally to drive continuous improvement.

Provide oversight and accountability to the delivery of PCN contracts and specifications.

Evaluate contract service specifications, ensuring responsibilities understood and adhered to by all, negotiating amendments to terms and conditions for the better of patients and PCN.

Scope, create and implement PCN project plans and activities.

Identify, prioritise, and support the needs of member practices.

Develop local, regional and national networks for insight and peer support.

To take an active role in the development and embedding of the PCNs culture, values and reputation

Strategic Leadership:

Lead and develop strategic planning for PCN including clarification of objectives and priorities within network delivery in line with operational capacity, budget and contract requirements.

Promote the engagement of all PCN practices and act as an ambassador for the network.

Deliver quality improvement projects and support staff at all levels in the PCN to take forward change.

Proactively build relationships with partners from all sectors to influence and shape models of care and service delivery.

Service and succession planning to recruit for the future.

Work with other PCNs and Commissioners to deliver on local and regional services.

Commissioning of services with providers

To represent the PCN at meetings with commissioners, practices and other PCNs.

Financial Management

• Provide financial forecasts for member practices for the year ahead.
• Maintain, monitor and increase sources of income and expenditure, analysing and reporting on threats and opportunities including contractual KPIs.
• Understanding of the financial implications of contract changes and legislation
• Provide quarterly financial reports to the PCN Board and Leadership team.
• Allocate network payments to member practices as required.
• Management of bank account including payments in and out
• Purchase and sales ledger processing
• Organise payroll, PAYE and management of NHS pensions for PCN staff.
• Monthly claim submissions to NHS England for additional roles reimbursement scheme (ARRS)
• Liaison with PCN accountant during year and for year end accounts

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Network policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will implement the full range of promotion and management their own and others health, safety and security as defined in the Network Health & Safety policy. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills and initiate and manage the training of others.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Routine management of own team / team areas, and maintenance of workspace standards.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the Network as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Network, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will

• Apply Network policies, standards and guidance in all they do.
• Discuss with other members of the Network how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

This list is not exhaustive and may be added to as and when necessary.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent employment experience

Experience

Essential

• Analytical skills with ability to interpret data and present to internal and external stakeholders
• Ability to develop, coach and motivate personnel to work to their potential
• Able to work under pressure to tight and changing deadlines
• Working knowledge of Microsoft office packages
• Working Knowledge of EMIS Web
• Experience of designing pathways, protocols and updating policies and procedures
• At least 3 years management experience within a primary care setting
• Experience of building and maintaining effective working relationships
• Experience of delivering and achieving primary care targets including QOF, and enhanced services
• Previous experience of staff management including 1:1s appraisals and performance management

Desirable

• Experience of managing budgets within agreed specifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

MIAA Solutions

Address

Wallasey Wellbeing PCN Ltd

2nd Floor, Wing C

Victoria Central Health Centre, Mill Lane

Wallasey

CH44 5UF

Employer's website

https://cmgeneralpracticejobs.nhs.uk/ (Opens in a new tab)