Job summary
MIAA Solution are advertising the above position on behalf of Healthier South Wirral PCN.
Healthier South Wirral PCN have 6 Practices;
Civic Medical Centre, Eastham Group Practice, Allport
Surgery, The Orchard Surgery, Spital Surgery and Sunlight Group Practice.
We are looking for a Care Co-ordinator to join the team
Hours:22.5 hours per week
Salary:£12 per hour
(£23,400pa pro rata)
Closing date:29/9/23 vacancy may
close sooner depending on the number of applicants.
Interview dates:Candidates
need to be available for interview
w/c
2/10/23 & 9/10/23
Main duties of the job
This specific Care Coordinator vacancy is to work with the Pharmacy Team within the Healthier South Wirral PCN which will involve managing a caseload of referrals to meet the health and wellbeing needs of the patients.The focus will be in co-ordinating appointments for patients with the PCN Practitioners.
The Care Co-ordinator will manage referrals into the PCN Pharmacy team and ensure appointments are organised with the most relevant practitioner.By providing coordination, support, and advocacy, the Care Coordinator will help individuals navigate the complexities of thehealthcaresystem and improve their overall well-being.
The Care Co-ordinator will be the first point of contact for the patients, their carers, family members and PCN colleagues and practitioners and other external healthcare colleagues.
About us
Healthier South Wirral is a dynamic PCN
committed to the wellbeing and development of our people who give great health
care and support to our GP Practices, Patients, and the community of South
Wirral.
We have several Care Coordinator roles
in the PCN which are crucial in enhancing the quality and effectiveness of our
services. This role provides a pivotal
link between our patients, GP surgeries, our practitioners and for onward care
with community and secondary care and other external services.
Job description
Job responsibilities
Manage and prioritise referrals for patients needing Pharmacy support,
in partnership with the PCN Pharmacists and Pharmacy Technicians, taking an
approach that is non-judgmental and based on effective communication skills.
Where required, and as appropriate, the Care Co-ordinator will refer
people back to their GP or other health professionals within the PCN as
needed.
Be the first contact for patients, their families, and carers to
support them to be active participants in their own healthcare. Answer
questions they may have or find resolutions/redirect the question to the relevant
PCN practitioners, as necessary.
Where appropriate and advised, work in partnership with existing
services to connect patients to community-based activities which support them
to take increased control of their health and wellbeing.
Provide support for the relevant PCN Practitioners to provide the best
outcomes for the patient care.
Ensure continuity of care for patients by organising and facilitating
communication between different healthcare providers. Helping patients transition between
different levels of care, ensuring information is shared appropriately and
promptly to minimise disruptions in treatment and distress to the patient.
Provide comprehensive care to patients by co-ordinating various
aspects of their care and treatment.
Collaborating with wider health professionals to ensure all aspects of
a patients health needs are addressed.
Assist individuals in navigating help around their medication needs, by
providing information about available resources, services, and support
networks.
Act as an advocate for individuals, ensuring their rights and needs
are met within the healthcare system.
Empower patients by involving them in the decision-making process
regarding their care. Providing
education about medication prescribed for their conditions, care options and
self-care strategies allowing individuals to take an active role in managing
their health.
Please see attached for full Job Description
Job description
Job responsibilities
Manage and prioritise referrals for patients needing Pharmacy support,
in partnership with the PCN Pharmacists and Pharmacy Technicians, taking an
approach that is non-judgmental and based on effective communication skills.
Where required, and as appropriate, the Care Co-ordinator will refer
people back to their GP or other health professionals within the PCN as
needed.
Be the first contact for patients, their families, and carers to
support them to be active participants in their own healthcare. Answer
questions they may have or find resolutions/redirect the question to the relevant
PCN practitioners, as necessary.
Where appropriate and advised, work in partnership with existing
services to connect patients to community-based activities which support them
to take increased control of their health and wellbeing.
Provide support for the relevant PCN Practitioners to provide the best
outcomes for the patient care.
Ensure continuity of care for patients by organising and facilitating
communication between different healthcare providers. Helping patients transition between
different levels of care, ensuring information is shared appropriately and
promptly to minimise disruptions in treatment and distress to the patient.
Provide comprehensive care to patients by co-ordinating various
aspects of their care and treatment.
Collaborating with wider health professionals to ensure all aspects of
a patients health needs are addressed.
Assist individuals in navigating help around their medication needs, by
providing information about available resources, services, and support
networks.
Act as an advocate for individuals, ensuring their rights and needs
are met within the healthcare system.
Empower patients by involving them in the decision-making process
regarding their care. Providing
education about medication prescribed for their conditions, care options and
self-care strategies allowing individuals to take an active role in managing
their health.
Please see attached for full Job Description
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems EMIS TPP Systemone
Personal Qualities
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Experience
Essential
- Experience working with the general public in a similar role
- Working with vulnerable adults (including unpaid work)
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
- Experience of working in the pharmacy or medication environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Other
Essential
- Disclosure and barring service check
- Willing to travel to other sites & locations to attend meetings and training events
Desirable
- Car driver with current driving licence
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems EMIS TPP Systemone
Personal Qualities
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Experience
Essential
- Experience working with the general public in a similar role
- Working with vulnerable adults (including unpaid work)
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
- Experience of working in the pharmacy or medication environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Other
Essential
- Disclosure and barring service check
- Willing to travel to other sites & locations to attend meetings and training events
Desirable
- Car driver with current driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
