Job responsibilities
Core Responsibilities:
As part of the role you will be
expected and trained to help:
Sorting all clinical post and prioritising
Extracting all information from clinical letters
that need coding
Directly dealing with all routine clinical post
Arranging appointments, referrals and follow up appointments of patients
Preparing patients, taking a brief history and
basic readings in readiness for the GPappointment
Completing basic (non-opinion) forms for the GP
to approve and sign, such as
insurance forms
Explaining treatment procedures to patients,
including arranging follow upappointments
Helping the GP liaise with outside agencies, for
example, arranging for on-calldoctors to provide advice on the phone, or to
arrange admission, allowing the GP to continue with their consultation(s)
Phlebotomy
ECGs
Home visits
Health checks
FeNo testing
Point of care testing
Dermoscopy
Home Blood pressure administration
Docman
Allocation clinical daily workflows
Confidentiality
In the course of seeking
treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their
health and other matters. They do so in confidence and havethe right to expect that staff
will respect their privacy and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder mayhave access to
confidential information relating to patients and their carers, practicestaff and other
healthcare workers.
They may also have access to information relatingto the Practice
as a business organisation. All such information from any source is to be regarded as
strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or thebusiness of the
Practice may only be divulged to authorised persons in accordancewith the
Practice policies and procedures relating to confidentiality and the protectionof personal and
sensitive data
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety
and security as defined in the
Practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practiceguidelines
Identifying
the risks involved in work activities and undertaking such activities in away that
manages those risks
Making
effective use of training to update knowledge and skills
Using appropriate
infection control procedures, maintaining work areas in a tidy andsafe way and
free from hazards
Reporting
potential risks identified
Equality and Diversity
Acting in a
way that recognizes the importance of peoples rights, interpreting them ina way that is
consistent with Practice procedures and policies, and current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a
manner which is welcoming to and of the individual, is non-judgmentaland respects
their circumstances, feelings priorities and rights.
Acting in a
way that recognises the importance of peoples rights, interpreting them ina way that is
consistent with Practice procedures and policies, and current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a
manner which is welcoming to and of the individual, is non-judgmentaland respects
their circumstances, feelings priorities and rights.
Personal/Professional
Development:
Post holder must hold a GP
Assistant Certificate qualification or alternatively complete the GPA
Accredited Training Programme
(Training will be arranged by the practice)
Participation
in an annual individual performance review, including takingresponsibility
for maintaining a record of own personal and/or professionaldevelopment
Taking
responsibility for own development, learning and performance anddemonstrating
skills and activities to others who are undertaking similar work
Attend all
relevant annual updates
Inform the
lead GP of any concerns regarding GPA role and any professionaldevelopment
needed
Be aware of
own professional boundaries and what to do when you have reachedthem
Quality:
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk
Work to
practice protocols
Assess own
performance and take accountability for own actions, either directly orunder supervision
Contribute to
the effectiveness of the team by reflecting on own and team activitiesand making
suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder should recognise
the importance of effective communication within the teamand will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications
such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respondaccordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
Contribution to the
implementation of Services
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies,
standards and guidelineswill affect own work
Participate in audit(s) where appropriate
