Pharmacy Technician

Job responsibilities

SPECIFIC JOB RESPONSIBILITIES CLINICAL

Work with the Clinical Pharmacists and Clinicians in accordance with agreed practice prescribing standard operating procedures.

Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines. Processing prescriptions in line with agreed clinical protocols and within your competency

As determined by the Practice, support medication reviews/monitoring and medicines reconciliation post discharge (or other transfer of care) and synchronizing medicines for patient especially if transferring between care settings, linking with local community pharmacies.

Undertake patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Support the Clinicians and Clinical Pharmacists in Structure Medication Reviews (SMR)

i.e. organise necessary monitoring tests prior to SMR.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

To develop and maintain medicines related communication to all Practice staff

To assist with the development and review of medicine audits

Provide a contact for patients and colleagues with medication queries.

Support with project work/prescribing initiatives/clinical audits under the support of the Pharmacist

Liaise with Clinicians and staff to resolve prescribing queries.

TECHNICAL AND ADMINISTRATIVE

To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.

To assist the Pharmacist with data analysis of prescribing behavior in line with NICE guidance and local clinical commissioning directives.

To adhere to strict confidentiality policies at all times.

Attend local meetings seeking to improve access to medicines or repeat prescribing processes.

Support the GP multi-disciplinary team to ensure efficient medicines optimization processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Support promotion and maintenance of Electronic Repeat Dispensing (eRD) and online ordering.

Develop relationships with other pharmacy professionals and members of the multi- disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support the development of practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex patients.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP (Quality, Innovation, Productivity and Prevention) agenda, QOF(Quality and Outcomes Framework) and locally commissioned enhanced services

Support the Partnership in reviewing and developing practice policies for CQC (Care Quality Commission) requirements

All Pharmacy Technicians must work within their competencies, and have professional indemnity for their role.

STANDARD CONTRACT INFORMATION

General

The postholder will:

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Qualifications

Essential

• Professional registration with GPhC
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy

Desirable

• Evidence of continued professional development (CPD)

Experience

Essential

• Knowledge and understanding of pharmacy law and ethics and current legislation
• Good clinical pharmacy knowledge including terminology
• Sound computer skills, proficient with MS Office.
• An excellent understanding of data protection and confidentiality issues

Desirable

• Awareness of GP budget- management and funding systems to enable GP clinical pharmacist services to assist delivery of PCN and NHS priorities and requirements for financial balance and quality
• An appreciation of the NHS agenda and Government targets

Skills and Competencies

Essential

• Works effectively independently and as a member of a team.
• Has attention to detail, able to work accurately, identifying errors quickly and easily.
• Able to undertake the demands of the post with reasonable adjustments if required.
• Able to observe code of confidentiality.
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience.
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.

Desirable

• Able to analyse and interpret prescribing data.

Attributes

Essential

• Self-motivated and proactive.
• Continued commitment to improve skills and ability in new areas of work.
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others.
• Excellent time keeping and prioritisation skills.

Desirable

• Hold a current Driving license.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).