Job summary
MIAA Solutions are advertising the above role on behalf of Health South Wirral Primary Care Network. This is a new role, which will involve managing a caseload of referrals to meet
the health and wellbeing needs of the patients. The focus will be in
co-ordinating appointments for patients with mental health/wellbeing needs by
the PCN Mental Health Team.
The Care Co-ordinator will manage
referrals into the PCN Mental Health team and ensure appointments are organised
with the most relevant practitioner. The Care
coordinator will play a crucial role in enhancing the quality and effectiveness
of mental health care services. By providing coordination, support, and
advocacy, they will help individuals navigate the complexities of the mental
health system and improve their overall well-being.
The Care Co-ordinator will be the first
point of contact for the patients, their carers, family members and PCN
colleagues, mental health and other ARRS practitioners.
Please note candidates need to be available for interview on 27th July 2023
Main duties of the job
Manage and prioritise referrals for patients needing mental health support, in partnership with the PCN Mental Health team, Mental Health Practitioners, Wellbeing Practitioners, MH Care co-ordinators and Health Coaches, taking an approach that is non-judgmental and based on effective communication skills.
Where required, and as appropriate, the Care Co-ordinator will refer people back to their GP or other health professionals within the PCN as needed.
Be the first contact for patients, their families, and carers to support them to be active participants in their own healthcare. Answer questions they may have or find resolutions/redirect the question to the Mental Health Team, as necessary.
Where appropriate and advised, work in partnership with existing services to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
Provide support for the other Mental Health team ARRS individuals to provide the best outcomes for the patient care.
Provide comprehensive care to patients by co-ordinating various aspects of their care and treatment. Collaborating with wider mental health professionals such as psychiatrists, psychologists, social workers, to ensure all aspects of a patients mental health needs are addressed.
Please see attached JD and PS for full details
About us
Healthier South Wirral Primary Care Network is a group of 6 GP practices in and around the South of Wirral.
The practices that form our Network are:
- Sunlight Group Practice
- Spital Surgery
- The Orchard Surgery
- The Allport Surgery
- Eastham Group Practice
- Civic Medical Centre
- The Mental Health Care Co-ordinator will report to Vicky Phillips-Jones, HSW PCN HR & Workforce Manager.
- They will also report to the GP Practice Leads within the PCN and Clinical leads.
Job description
Job responsibilities
Communication
Communicate effectively with other team members, patients and carers.
Recognise patients needs for alternative methods of communication and respond accordingly.
Administration
Manage patient referrals from five practices to relevant members of the Mental Health Team.
Follow up with patients on the request of surgery clinicians or the Mental Health team.
Contact other services/ARRS/healthcare providers as requested for support for patients.
Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
Ensure administration around appointment booking and completed appointments and reviews has been done correctly to ensure they are held within the correct timeframes.
Any other duties commensurate with this position. Duties will vary from time to time under the direction of the PCN Operations Manager depending on current and evolving PCN workload and workforce levels.
Confidentiality
The post-holder may have access to confidential information relating to patients and their carer(s), practices in Surgeries in the PCN and other information relating to practices within the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of practices within the PCN may only be divulged to authorised persons in accordance with PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN Health and Safety Policy
Equality, Diversity and Inclusion
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Person/Professional development
The post-holder will participate in any training programme implemented by the PCN as part of this employment.
Active participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Helping to maintain a positive, supportive culture across the whole of the PCN and multiple-practice team.
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources.
Job description
Job responsibilities
Communication
Communicate effectively with other team members, patients and carers.
Recognise patients needs for alternative methods of communication and respond accordingly.
Administration
Manage patient referrals from five practices to relevant members of the Mental Health Team.
Follow up with patients on the request of surgery clinicians or the Mental Health team.
Contact other services/ARRS/healthcare providers as requested for support for patients.
Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
Ensure administration around appointment booking and completed appointments and reviews has been done correctly to ensure they are held within the correct timeframes.
Any other duties commensurate with this position. Duties will vary from time to time under the direction of the PCN Operations Manager depending on current and evolving PCN workload and workforce levels.
Confidentiality
The post-holder may have access to confidential information relating to patients and their carer(s), practices in Surgeries in the PCN and other information relating to practices within the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of practices within the PCN may only be divulged to authorised persons in accordance with PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN Health and Safety Policy
Equality, Diversity and Inclusion
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Person/Professional development
The post-holder will participate in any training programme implemented by the PCN as part of this employment.
Active participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Helping to maintain a positive, supportive culture across the whole of the PCN and multiple-practice team.
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Experience
Essential
- Experience working with the general public in a similar role
- Working with vulnerable adults (including unpaid work)
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of producing agendas and minutes for meetings
Knowledge and skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems EMIS TPP Systemone
Personal Qualities
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Other
Essential
- Disclosure and barring service check
- Car driver with current driving licence
- Willing to travel to other sites & locations to attend meetings and training events
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Experience
Essential
- Experience working with the general public in a similar role
- Working with vulnerable adults (including unpaid work)
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of producing agendas and minutes for meetings
Knowledge and skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical systems EMIS TPP Systemone
Personal Qualities
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Other
Essential
- Disclosure and barring service check
- Car driver with current driving licence
- Willing to travel to other sites & locations to attend meetings and training events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
