Job summary
Mersey
Internal Audit and Investigation (MIAA) is advertising the above role on behalf
of Central and West Warrington Primary Care Network.
We are a network of 6 practices serving the population of Central and
West Warrington. We work together to
deliver health care services and improve the health of our population. We are a forward thinking, cohesive and
dynamic PCN who like to continually develop and improve.
We are looking for 1 part time Care Coordinator to enhance our existing
established team. Experience of working in the healthcare sector is ideal and
working with people essential, however full support and training for the role will
be provided.
A key aim of this role is to support the increasing Cantonese
population of our area and so the ability to speak and translate Cantonese to English and vice versa at good
level is required. An understanding of
the social and healthcare needs of this population is ideal.
Main duties of the job
Care coordinators play an important role within a PCN to proactively
identify and work with people, including the frail/elderly and those with
long-term conditions, to provide coordination and navigation of care and
support across health and care services.
They work closely with GPs and practice teams to ensure caseloads of
patients receive the best care , acting as a central point of contact to
ensure appropriate support is made available to them and their carers. This can include booking correct
appointment for vaccinations and screening.
Support with access to services and navigation of the healthcare system.
This is achieved by bringing together all
the information about a persons identified care and support needs and
exploring options to meet these within a single personalised care and support
plan, based on what matters to the person.
This can be by ensuring groups of patients are discussed at MDTS,
organising the right people for review by different practitioners or
supporting patients to access care or screening that they need.
Care coordinators, review patients needs and help them access the services
and support they require.
About us
The successful candidate will be required
to work across our 6 practices. However the majority of our patients who
speak Cantonese are registered with Great Sankey Medical centre which is a
branch surgery of Causeway Medical Centre. The role will involved working
closely with the practice teams as well as the existing care coordinator
team.
Causeway/Great Sankey Practice
Folly Lane Medical Centre
Helsby Street Medical Centre
Eric Moore Medical Centre
Dallam Lane Medical Centre
Penketh Health Centre
Job description
Job responsibilities
- Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
- Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their
Activation level.
- Provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals; helping to
ensure patients receive a joined-up service and the most appropriate support.
- Work collaboratively with
GPs and other primary care professionals within the PCN to proactively identify
and manage a caseload, which may include patients with long-term health
conditions, and where appropriate, refer back to other health professionals
within the PCN.
- Support the coordination and delivery of multidisciplinary teams with
the PCN.
- Raise awareness of how to
identify patients who may benefit from shared decision making and support PCN
staff and patients to be more prepared to
have shared decision-making conversations.
-
Work with people, their families, carers and
healthcare team members to encourage
effective help-seeking behaviours;
- Identify unpaid carers and
help them access services to support them.
- Conduct follow-ups on
communications from out of hospital and in-patient services.
- Support PCNs in developing
communication channels between GPs, people and their families and carers and
other agencies.
- Maintain records of
referrals and interventions to enable monitoring and evaluation of the service.
- Support practices to keep
care records up to date by identifying and updating missing or out-of-date
information about the persons circumstances.
- Contribute
to risk and impact assessments, monitoring and evaluations of the service
- Audits of
care and follow up to ensure correct care accessed.
-
Work with commissioners, integrated locality
teams and other agencies to support and further develop the role.
To apply for the role please share your CV and how your background matches the requirements of the role. For full Job Description please see attached
Job description
Job responsibilities
- Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
- Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their
Activation level.
- Provide coordination and
navigation for people and their carers across health and care services, working
closely with social prescribing link workers, health and wellbeing coaches, and
other primary care professionals; helping to
ensure patients receive a joined-up service and the most appropriate support.
- Work collaboratively with
GPs and other primary care professionals within the PCN to proactively identify
and manage a caseload, which may include patients with long-term health
conditions, and where appropriate, refer back to other health professionals
within the PCN.
- Support the coordination and delivery of multidisciplinary teams with
the PCN.
- Raise awareness of how to
identify patients who may benefit from shared decision making and support PCN
staff and patients to be more prepared to
have shared decision-making conversations.
-
Work with people, their families, carers and
healthcare team members to encourage
effective help-seeking behaviours;
- Identify unpaid carers and
help them access services to support them.
- Conduct follow-ups on
communications from out of hospital and in-patient services.
- Support PCNs in developing
communication channels between GPs, people and their families and carers and
other agencies.
- Maintain records of
referrals and interventions to enable monitoring and evaluation of the service.
- Support practices to keep
care records up to date by identifying and updating missing or out-of-date
information about the persons circumstances.
- Contribute
to risk and impact assessments, monitoring and evaluations of the service
- Audits of
care and follow up to ensure correct care accessed.
-
Work with commissioners, integrated locality
teams and other agencies to support and further develop the role.
To apply for the role please share your CV and how your background matches the requirements of the role. For full Job Description please see attached
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
- health improvement
- Experience or training in personalised care
- and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications, Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Skills and Knowledge
Essential
- Good understanding of spoken and written Cantonese.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on
- communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
Desirable
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Other
Essential
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second
- language
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
- health improvement
- Experience or training in personalised care
- and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications, Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Skills and Knowledge
Essential
- Good understanding of spoken and written Cantonese.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on
- communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
Desirable
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Other
Essential
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second
- language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
