Job summary
Mersey Internal Audit and Investigation (MIAA) are advertising the above role on behalf of Central & West Warrington Primary Care Network. The role will be based at Based in Orford Jubilee Hub in Warrington and the successfully candidate will be required to work across our 6 practices.
Causeway/Hood Manor Practice
Folly Lane Medical Centre
Helsby Street Medical Centre
Eric Moore Medical Centre
Dallam Lane Medical Centre
Penketh Health Centre
Please note the closing date is 11th April at midday, the advert will close early if a suitable level of interest is generated prior to this date
Main duties of the job
Care coordinators play an important role within a PCN to proactively
identify and work with people, including the frail/elderly and those with
long-term conditions, to provide coordination and navigation of care and
support across health and care services.
They work closely with GPs and practice teams to ensure caseloads of
patients receive the best care , acting as a central point of contact to
ensure appropriate support is made available to them and their carers.
This is achieved by bringing together all
the information about a person’s identified care and support needs and
exploring options to meet these within a single personalised care and support
plan, based on what matters to the person.
This can be by ensuring groups of patients are discussed at MDTS,
organising the right people for review by different practitioners or
supporting patients to access care or screening that they need.
Care coordinators, review patients’ needs and help them access the
services and support they require.
This role is particularly focused on
ensuring that patients are supported to obtain their COVID vaccinations. It will involved working with practices who
are not providing this service to ensure that they have access to the service
provided by CWW PCN.
The initial contract is 6 months. Any extension would be subject to the needs
of the vaccination programme .
About us
We are a network of 6 practices serving the population of Central and
West Warrington. We work together to
deliver health care services and improve the health of our population. We are a forward thinking, cohesive and
dynamic PCN who like to continually develop and improve.
We are looking for 1 full time or 2 part time Care Coordinators to
enhance our existing established team.
Full support and development will be provided. Experience of working in the healthcare
sector is ideal and working with people essential. This candidate will need
excellent communication skills and work well as part of a team. Flexibility is a key requirement. The
successful candidate will need to be able to start immediately or within a
couple of weeks. A DBS check and references will be undertaken.
Job description
Job responsibilities
Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
Support patients to
understand the vaccine offer and provide any assistance required to obtain
this.
Support the efficient
running of the clinic on operational days.
Work with people, their families, carers and healthcare team members to encourage effective help-seeking behaviours;
From time to time as need dictates the coordinator may be required to
support the coordination of other areas of patient care and PCN delivery.
Work with our existing team of 6 coordinators to
support all aspects of care
coordination, vaccination delivery and proactive patients care.
For a full job description please see attached
Job description
Job responsibilities
Help people to manage their
needs through answering queries, making and managing appointments, and ensuring
that people have good quality written or verbal information to help them make
choices about their care.
Support patients to
understand the vaccine offer and provide any assistance required to obtain
this.
Support the efficient
running of the clinic on operational days.
Work with people, their families, carers and healthcare team members to encourage effective help-seeking behaviours;
From time to time as need dictates the coordinator may be required to
support the coordination of other areas of patient care and PCN delivery.
Work with our existing team of 6 coordinators to
support all aspects of care
coordination, vaccination delivery and proactive patients care.
For a full job description please see attached
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
- health improvement
- Experience or training in personalised care
- and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on
- communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
Desirable
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Other
Essential
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second
- language
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
- health improvement
- Experience or training in personalised care
- and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on
- communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
Desirable
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Other
Essential
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second
- language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
