NHS Property Services Ltd

Facilities Support Assistant

Information:

This job is now closed

Job summary

The role of the Facilities Support Assistant is to provide support and enable the Facilities Services Functions to operate effectively within NHS Property Services premises. This will be delivered in line with policies and procedures and as detailed in work schedules.

Main duties of the job

Support the delivery of FM services within NHS Property Services premises in line with policies and procedures and as detailed in work schedules. Lead on specific aspects of day to day facilities services within agreed financial framework and drive quality and performance standards to provide customer focused cost effective and efficient facilities support service.

About us

NHS Property Services Ltd is one of the largest property owners in the UK, with a £3 billion asset portfolio, some 4,000 properties, 5,300 employees and an annual income of over £700 million. Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award-winning, state-of-the-art integrated health campuses. Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy.

Details

Date posted

08 November 2021

Pay scheme

Agenda for change

Band

Band 4

Salary

£19,200 to £27,734 a year

Contract

Permanent

Working pattern

Full-time

Reference number

FSA-KP_1636401521

Job locations

Camborne Redruth Community Hospital Barncoose Terrace, Redruth TR15 3ER

Redruth

TR15 3ER


Job description

Job responsibilities

The role of the Facilities Support Assistant is to provide support and enable the Facilities Services Functions to operate effectively within NHS Property Services premises. This will be delivered in line with policies and procedures and as detailed in work schedules. The role requires you have experience of managing day to administration within Facilities and support with the management of soft services teams and to support other areas of department as required. The key areas of focus will be as follows, Tenant Liaison, Customer Services, Performance Management, Customer Satisfaction, Efficiency, Data Accuracy, Vision and Values.

Job description

Job responsibilities

The role of the Facilities Support Assistant is to provide support and enable the Facilities Services Functions to operate effectively within NHS Property Services premises. This will be delivered in line with policies and procedures and as detailed in work schedules. The role requires you have experience of managing day to administration within Facilities and support with the management of soft services teams and to support other areas of department as required. The key areas of focus will be as follows, Tenant Liaison, Customer Services, Performance Management, Customer Satisfaction, Efficiency, Data Accuracy, Vision and Values.

Person Specification

Qualifications

Essential

  • Educated to NVQ level 3, City & Guilds certification, BTEC in a relevant subject areas or equivalent level of knowledge.
  • IOSH Managing Safety qualification

Desirable

  • Educated to degree level or equivalent

Experience

Essential

  • Understand the application of the National Standards of Cleanliness.
  • Experience of undertaking/managing audits
  • Understand the principles of an appointment system and delivery of its operation.
  • Proficient IT skills to include systems and software programmes such as Outlook, Excel, Word, PowerPoint and Access.
  • Knowledge and understanding of confidentiality and the Data Protection Act.
  • Knowledge of facilities management
  • Proven line management experience in operational services staff
  • Experience of dealing with the public and dealing with sensitive and confidential information.
  • Experience of working in a customer focused environment.
  • Experience of managing third party providers
  • Experience of managing a budget/financial resources
  • Able to work as part of a team but also capable of working without direct supervision.

Desirable

  • Previous healthcare experience.
Person Specification

Qualifications

Essential

  • Educated to NVQ level 3, City & Guilds certification, BTEC in a relevant subject areas or equivalent level of knowledge.
  • IOSH Managing Safety qualification

Desirable

  • Educated to degree level or equivalent

Experience

Essential

  • Understand the application of the National Standards of Cleanliness.
  • Experience of undertaking/managing audits
  • Understand the principles of an appointment system and delivery of its operation.
  • Proficient IT skills to include systems and software programmes such as Outlook, Excel, Word, PowerPoint and Access.
  • Knowledge and understanding of confidentiality and the Data Protection Act.
  • Knowledge of facilities management
  • Proven line management experience in operational services staff
  • Experience of dealing with the public and dealing with sensitive and confidential information.
  • Experience of working in a customer focused environment.
  • Experience of managing third party providers
  • Experience of managing a budget/financial resources
  • Able to work as part of a team but also capable of working without direct supervision.

Desirable

  • Previous healthcare experience.

Employer details

Employer name

NHS Property Services Ltd

Address

Camborne Redruth Community Hospital Barncoose Terrace, Redruth TR15 3ER

Redruth

TR15 3ER


Employer's website

https://www.property.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Property Services Ltd

Address

Camborne Redruth Community Hospital Barncoose Terrace, Redruth TR15 3ER

Redruth

TR15 3ER


Employer's website

https://www.property.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent acquisition

Talent acquisition team

Careers@property.nhs.uk

000000000000

Details

Date posted

08 November 2021

Pay scheme

Agenda for change

Band

Band 4

Salary

£19,200 to £27,734 a year

Contract

Permanent

Working pattern

Full-time

Reference number

FSA-KP_1636401521

Job locations

Camborne Redruth Community Hospital Barncoose Terrace, Redruth TR15 3ER

Redruth

TR15 3ER


Privacy notice

NHS Property Services Ltd's privacy notice (opens in a new tab)