Primary Care Doncaster Ltd

Practice Reception & Admin Training Programme (VTS) - Sheffield

Information:

This job is now closed

Job summary

Can you communicate well under pressure? Are you a warm person who is sensitive to what others need? Could you help our patients in the community get the care they need from our medical team? If so, read on!

What is it like to work in a GP Reception?

As a receptionist, youre often the first person a patient meets when they go to the health centre, surgery or practice. Youll book patients in for appointments, enter patients details onto IT systems and direct patients where to go. As well as dealing with patients face-to-face, receptionists often answer phones, sometimes directing calls to other staff, book appointments, answer queries. Some receptionists may combine the job with other admin duties, such as filing, photocopying, data input and word processing.

We are holding informal information sessions about this scheme via Microsoft Teams at various times on Monday 30th January. Please contact us via email if you would like to attend.

Main duties of the job

Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; youll put their mind at ease, often youll make their day!

No two days are the same. Youll be always learning, solving problems and taking the pressure off the medical team. It can be stressful at times. Theres never a dull moment!

At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.

You often need to ask patients about their problem and summarise this this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.

Youll need to enjoy working closely with others, be positive, encouraging and someone who like to have a laugh. Youll need to be able to spot when someones having a bad day and treat them sensitively. Also, it helps if you can speak up when youre having a bad day too! We also need people who are willing to work with their weakness, who welcome feedback and guidance.

About us

If you require any further information, please visit the SY Primary Care Workforce & Training Hub webpages https://pcwth.co.uk/

Please read the associated Job Description and Person Specification, and then when you are ready, we look forward to receiving your application. When submitting your CV, please provide a brief summary of why you are interested in this role and include details of your employment history and qualifications.

We are advertising this role on behalf of the SY Primary Care Workforce & Training Hub. Please note, this vacancy is for Sheffield placements only.

You will be employed by Primary Care Doncaster for the 12-week programme, working alongside colleagues in the South Yorkshire Primary Care Workforce & Training Hub and others from the Primary Care sector. This scheme requires full time hours Monday to Friday.

We will be holding an interview assessment day on Wednesday 8th February 2023 for successful candidates. Please ensure you are available to attend in person on this date.

Provisional start date will be 6th March 2023.

Details

Date posted

27 January 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Fixed term

Duration

12 weeks

Working pattern

Full-time

Reference number

M0011-23-1051

Job locations

Oak Tree Lodge, Tickhill Road Site

Balby

Doncaster

South Yorkshire

DN4 8QN


Job description

Job responsibilities

What is the Reception and Admin Vocational Training Scheme (VTS)?

This 12-week programme will support you in your journey into General Practice. The scheme will cover modules such as the clinical IT systems, dealing with difficult conversations, care navigation, safe surgeries and more, all whilst supporting you in practice, online and face to face peer sessions. Our aim is to prepare you for a permanent role in the reception of a GP practice. At the end of the programme, you will attend a session to prepare you for an interview and writing a CV.

You do not need previous experience working in healthcare or a receptionist role.

Job description

Job responsibilities

What is the Reception and Admin Vocational Training Scheme (VTS)?

This 12-week programme will support you in your journey into General Practice. The scheme will cover modules such as the clinical IT systems, dealing with difficult conversations, care navigation, safe surgeries and more, all whilst supporting you in practice, online and face to face peer sessions. Our aim is to prepare you for a permanent role in the reception of a GP practice. At the end of the programme, you will attend a session to prepare you for an interview and writing a CV.

You do not need previous experience working in healthcare or a receptionist role.

Person Specification

Experience

Essential

  • An understanding of clerical and administration duties

Desirable

  • NHS administration experience
  • Previous employment history of 2 years or more in a relevant role

Disposition and Attitudes

Essential

  • Ability to work under pressure to tight and often changing deadlines
  • Able to work on own initiative
  • Flexible approach to work and able to adapt to change and uncertainty
  • Ability to maintain confidentiality and trust
  • Commitment to continuing professional development
  • Good time keeping

Skills and Competencies

Essential

  • Problem solving skills
  • Ability to analyse and interpret information
  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Clear communicator with good writing skills
  • Excellent organisational skills, able to plan and manage demanding workload with competing priorities
  • Ability to follow policy and procedure

Qualifications

Essential

  • GCSE grade C or above (grade 4 or above) in English and Maths
  • Willingness to undertake training and continued professional development

Desirable

  • Qualification in administration or clerical field
  • Knowledge of the Health and Social Care System
  • Knowledge of Primary Care
Person Specification

Experience

Essential

  • An understanding of clerical and administration duties

Desirable

  • NHS administration experience
  • Previous employment history of 2 years or more in a relevant role

Disposition and Attitudes

Essential

  • Ability to work under pressure to tight and often changing deadlines
  • Able to work on own initiative
  • Flexible approach to work and able to adapt to change and uncertainty
  • Ability to maintain confidentiality and trust
  • Commitment to continuing professional development
  • Good time keeping

Skills and Competencies

Essential

  • Problem solving skills
  • Ability to analyse and interpret information
  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Clear communicator with good writing skills
  • Excellent organisational skills, able to plan and manage demanding workload with competing priorities
  • Ability to follow policy and procedure

Qualifications

Essential

  • GCSE grade C or above (grade 4 or above) in English and Maths
  • Willingness to undertake training and continued professional development

Desirable

  • Qualification in administration or clerical field
  • Knowledge of the Health and Social Care System
  • Knowledge of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Doncaster Ltd

Address

Oak Tree Lodge, Tickhill Road Site

Balby

Doncaster

South Yorkshire

DN4 8QN


Employer's website

https://www.primarycaredoncaster.co.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Doncaster Ltd

Address

Oak Tree Lodge, Tickhill Road Site

Balby

Doncaster

South Yorkshire

DN4 8QN


Employer's website

https://www.primarycaredoncaster.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Primary Care Doncaster Ltd

pcdltd.hr@nhs.net

Details

Date posted

27 January 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Fixed term

Duration

12 weeks

Working pattern

Full-time

Reference number

M0011-23-1051

Job locations

Oak Tree Lodge, Tickhill Road Site

Balby

Doncaster

South Yorkshire

DN4 8QN


Supporting documents

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