Job responsibilities
DUTIES & AREAS OF
RESPONSIBILITY
Communication and Patient support
Provide support to people affected by cancer, often
dealing with highly emotional and sensitive issues and have an ability to
manage individual situations effectively.
Holistically complete a Concerns Checklists, Needs Assessments and Care
Planning document with patients at 3 and 12-month schedules using the Macmillan
EHNA tool.
Help people to manage their needs
through answering queries, making, and managing appointments, and ensuring that
people have good quality written or verbal information to help them make
informed choices about their care.
Communicating effectively
(face-to-face, telephone and digitally) with a range of individuals on various
levels, e.g., patients, relatives, carers, other health / social care
professionals and community workers.
Single point of contact for patients during their
cancer journey, or their relatives, to answer questions and deal with problems
that arise, linking in or signposting to services such as the hospital team,
district nursing or Macmillan services, benefits agency as appropriate.
Triage and deal with telephone enquiries from
patients and their relatives/carers in a caring and professional manner using
tact and diplomacy, ensuring that any matters that cannot be dealt with are
escalated without delay.
Provide practical support for
rapid re-entry into the system for those people identified as having urgent or
specialist needs.
Promote healthy lifestyle choices
and risk stratified supported self-management as part of consistent and planned
aftercare pathways.
Support patients to prepare for shared
decision-making conversation with their healthcare professionals.
Collaboration
Closely liaise with the Primary
Care Network leads for cancer, the practice clinical leads and cancer
champions, maintaining effective working
relationships
Supporting general practices to incorporate use of
Ardens templates and standardised coding to maintain accurate registers.
Act as point of contact for local hospice(s) and
liaising with hospice(s) as required to ensure care planning in place.
Liaise with other stakeholders as
required for the collective benefit of patients including but not limited to
patients GPs, nurses, the wider practice team, social prescribers, care
coordinators, health and wellbeing coaches, pharmacists and pharmacy technicians.
Demonstrate an ability to work as a
member of a multi-disciplinary team.
Can recognise personal limitations and refer to more appropriate
colleague(s) when necessary.
Liaising with the Macmillan Information
Centre to support people to take up community support opportunities, and access
appropriate benefits advice where eligible.
Provide cross cover for colleagues and
coordination of leave in line with Federations guidelines.
Supporting referrals to the Macmillan Allied Health Professionals team
including physiotherapy, speech and language therapy, dietetics and
occupational health.
Administration
Manage a caseload of patients with a
cancer diagnosis in each general practice within the PCNs.
Ensuring that Cancer Care Reviews have been
undertaken with all patients within 12 months of diagnosis and recorded
appropriately on practice systems.
Arranging the set-up of Health and Wellbeing events
and assisting with running the events on the day, also having a presence at any
other Federation events if appropriate.
Support practice staff in the upkeep of palliative
care registers.
Working with our data quality
team, analyse and interpret information and be able to present it different
ways so it can be easily understood at a wide range of levels.
Comply with the Data Protection
Act and Caldicott Principals when dealing with patient identifiable data.
Manage and prioritise personal workload
daily and deal with the competing demands.
Set up systems to monitor data
quality, highlighting errors, and reporting this where necessary.
Participate in wider data entry
and recording tasks to support other health care professionals where
appropriate.
Analyse and interpret information
and be able to present it different ways so it can be easily understood at a
wide range of levels.
Education, Training and Audit
Support the practices in your PCNs in conducting
peer to peer learning events that look at data and trends in diagnosis across
the PCNs, including cases where patients presented repeatedly before referral
and late diagnoses.
Work alongside secondary care to assist
people to access self-management education courses, peer support or
interventions that support them in their health and wellbeing.
Support the design and delivery of patient and
carer training and education programmes.
Support and contribute to audit processes, governance, research,
clinical research trials, benchmarking activities, and service development,
including using findings and recommendations to change practice/systems.
Attend relevant training and
education events that support the delivery of duties aligned with the role.
Participate in regular review
sessions with the management team in order to feedback successes and challenges
associated with the role.
