Job responsibilities
The post holder
will be expected to work with all grades of medical & nursing staff and
wider health and social care and community teams including third sector and
charity.
Leadership
Responsibilities
The post holder
will:
Provide
day to day direct line management to the Macmillan Cancer Care Coordinators.
Duties to include performance management, absence management, annual leave and
team recruitment.
Ensure
that there is sufficient Co-ordinator cover to complete all essential tasks
within the service. This may include providing support and cover where
appropriate.
Ensure
that the team is compliant in terms of mandatory training and recommended
Macmillan Cancer Care Support Co-ordinator learning and development.
Lead
Macmillan Cancer Care Support Co-ordinators personal development via regular 1:1s
and Personal Development Reviews.
Provide
all new Macmillan Cancer Care Support Co-ordinators with a robust local
induction programme before being fully integrated into the role and maintain
appropriate documentation.
Contribute
to ensuring that the Team is managed cost effectively and efficiently within
agreed budgets.
Support and facilitate team meetings; minute and distribute outcomes.
Being
an excellent role model and leading by example, by demonstrating expertise and
maintaining credibility both internally and externally in line with the Federations
values and behaviours.
Competencies / Wider Responsibilities
The post holder
will themselves undertake the following and lead and support the Macmillan Cancer
Care Support Co-ordinators to:
Co-ordinate
the care for a defined group of patients assessed by a registered practitioner
as having level one care needs for risk stratified supported self-management.
Triage
telephone and email enquiries, using a risk assessment framework, initiating an
appropriate response according to protocols and individual pathways referring
complex decisions to the Team for assessment and review; some requiring tact
or diplomacy, prompt action and communication.
Contribute
to the holistic needs assessment and the development of individuals care and
support plans, including supporting with actions in line with standard
operating procedures and protocols.
Co-ordinate
and organise appointments, assessments and investigations as needed,
including
fast tracking individuals back into the system if required.
Organise
and prioritise the designated workload according to identified needs.
Make
pre-planned telephone calls to patients to assess on-going needs and to enable
a proactive prevention approach.
Co-ordinate
the handover with other teams to facilitate safe, effective seamless transition
of care between services.
Assist
with producing patient treatment summaries.
Assist
with the planning and delivery of Health and Well-being events and health and
wellbeing information and support.
Demonstrate
the ability to recognise and respond appropriately when faced with a sudden
deterioration or emergency situation, alerting the team or enabling rapid
response.
Communication
and signpost to appropriate needs related information and support and encourage
self-management where appropriate.
Guide
people through the use of self-assessment resources.
Evaluate
outcomes of care delivery with the registered practitioner.
Ensure
patients and carers know how to contact the service when their condition and needs
have changed, including out of hours.
Provide
administrative support as needed, including ordering supplies and equipment.
Act
as an advocate and facilitator to resolve issues that may be perceived as
barriers to care.
Education, Training and
Audit
The
post holder will lead and support the Macmillan Cancer Care Support
Co-ordinators in:
Co-ordinating and
providing appropriate learning and development support for the Macmillan Cancer
Care Support Co-ordinators.
Identifying
individual team members learning and development needs.
Ensuring
all members of the team have completed mandatory training in line with the
Trust standards.
Promoting
healthy lifestyle choices and risk stratified supported self-management as part
of consistent and planned aftercare.
Supporting
cancer nurse specialists to coach patients and carers to understand side-effects of
treatment and signs and symptoms indicating possible recurrence of cancer.
Supporting
the delivery of patient and carer training and education, including use of
equipment.
Supporting
and contribute to audit processes, governance, research, clinical research
trials, benchmarking activities, and service development, including using
findings and recommendations to change practice and systems.
Developing,
managing, and maintaining databases; monitoring the processing of this data.
Analysing
and interpreting information and be able to present it different ways so it can
be easily understood at a wide range of levels.
Providing
support to people affected by cancer, often dealing with highly emotional and
sensitive issues and have an ability to manage individual situations
effectively.
Demonstrating
an awareness of the limits of own practice and knowledge and when to seek
support/advice.
Taking
responsibility for personal development and education by demonstrating self-directed
learning, actively seeking professional development opportunities to enhance
practice, knowledge, and role progression.
Acting
as an advocate for Macmillan Cancer Support ensuring people affected by cancer
know about the full range of resources and services available.
Actively
engaging with Macmillan Cancer Support to contribute expertise and experience,
support the Macmillan Corporate Strategy.
Acting
as an ambassador for Macmillan raising the profile and importance of
Personalised cancer care and transformation of service delivery for people
affected by cancer.
Key Working
Relationships
The post holder will build and maintain
effective working relationships with: -
WBFH Chief Officer
Service
Lead Manager
PCN/WBFH
Management Teams
Cancer clinical teams, Macmillan Information
and Support Centre and wider clinical, corporate and community network,
including MDT Co-ordinators, clinical support services; external statutory, charity and third sector organisations within Greater Manchester.
People
affected by cancer.
To undertake any other
duties deemed appropriate to the band when requested by Senior Staff
The above indicates the
main duties of the post which may be reviewed in the light of experience and
developments within the service. Any review will be undertaken in conjunction
with the post holder.
