Job summary
The successful candidate will be based in Wigan Central & North PCNs. They will be caring, dedicated, reliable, person-focused and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing young people, their families and carers with high quality support.
Main duties of the job
Provide
personalised support to children/young people, their families and carers to
access community-based activities and support that can help them to take
control of their health and wellbeing through co-producing a simple
personalised care and support plan and introducing people to appropriate
activities, groups and services as described above
Work
with appropriate supervision as part of the PCN to manage and prioritise your
own caseload, in accordance with needs, priorities and support required by
individuals. Refer people to other health professionals/agencies, as
appropriate or necessary.
Proactively
develop strong links with local agencies to encourage appropriate referrals
Engage with the
parents where possible, providing education on supporting their children
with their mental health, addressing any behaviour that may be aggravating
their condition, and how to work with their own emotions regarding their
situation.
Educate
non-clinical and clinical staff within PCN MDTs on the community support offer,
how and when patients can access it, and the value of non-medical
community-based interventions. This may include verbal or written advice and
guidance.
About us
Joining enthusiastic, dynamic, friendly and mature PCNs. You can expect a warm welcome, doors are always open, and every voice is heard.
We constantly strive to improve patient pathways and health care outcomes. The post holder will play an integral role within the network and will be part of the MDT enabling this to happen.
We are a flexible company and both full and part time applicants will be considered
KEY WORKING RELATIONSHIPS:
GPs, Practice Nurses, and other practice staff
PCN Managers
PCN ARRS Staff
Job description
Job responsibilities
As a key member of the PCN Multi-Disciplinary Team, you will
provide personalised support to individuals, their families and carers to take
control of their health and wellbeing, live independently and improve their
health outcomes. You will develop trusting relationships by giving people time
and focus on 'what matters to me'. Take a holistic approach based on the
persons priorities and the wider determinants of health.
- Being aware of local support available to young people and
their families, such as CAMHS, Wigan Youth Zone, and other young person services.
- Develop a good knowledge of a broad range of opportunities for young people
to engage with their community and become involved in community-based
activities.
- Take a holistic and flexible approach in your work with individuals
supporting both social and psychological issues that arise.
- Provide non-judgmental and non-discriminatory support, respecting diversity
and lifestyle choices.
- Work with individuals to co-produce a simple personalised action plan based
on the persons priorities, interests, values and motivations including what
they can expect from the groups, activities and services they will be connected
to and what the person can do for themselves to improve their health and
wellbeing.
- To work with patients virtually or face-to-face in the local community or in
one of our 13 GP surgeries, to support and/or signpost them to local
services/organisations, which the patient themselves feel would be of benefit
to reach their goals.
- To provide service users with continuity and a coordinated experience of
care, remaining the point of contact throughout.
- Manage and prioritise your caseload per the needs, priorities and any urgent
support required by individuals and, where appropriate, refer the patient back
to health professionals/agencies when the persons needs are beyond the scope of
social prescribing.
- Build strong links with a wide range of local VCSE organisations, community
and neighbourhood-level groups, utilising their networks and building on what's already available to create a menu of diverse community groups and assets that
promote diversity and inclusion.
- Work sensitively with people, their families and
carers to capture key information, enabling tracking of the impact of social prescribing on their health and
wellbeing.
- Work closely within the Multi-Disciplinary Teams and with GP practices within
the PCN to ensure that the social prescribing referral codes are inputted into
clinical systems (as outlined in the Network Contract DES), adhering to data
protection legislation and data sharing agreements.
-
Identify risk issues that impact on peoples health or social care needs.
- Take appropriate action in accordance with the significance of the risk and
be consistent with protection procedures, applying protection procedures, and
following lone worker procedures.
- Produce tangible examples of best practice which can be highlighted and
shared.
- Demonstrate effective team working inclusive of all relevant professionals.
- Report all accidents/incidents, ill health, and equipment and/or environment
failures to line managers.
- Contribute towards audit and data collection as required.
- Adhere to policies and procedures within the PCN, including confidentiality,
safeguarding, lone working, information governance, and health and safety.
- Work with your line manager to undertake continual personal and
professional development, actively reviewing and developing the roles and
responsibilities.
- Act as a key team member and support effective communication and
stakeholder engagement and management both internally and externally.
- Build professional relationships with key staff in GP practices within the
Primary Care Network (PCN).
This job description is intended to be a basic guide to the
posts scope and responsibilities and is not exhaustive. There may be other
duties required of the post holder commensurate with the role. It will be
subject to regular review and amendments as necessary in consultation with the
post holder.
Job description
Job responsibilities
As a key member of the PCN Multi-Disciplinary Team, you will
provide personalised support to individuals, their families and carers to take
control of their health and wellbeing, live independently and improve their
health outcomes. You will develop trusting relationships by giving people time
and focus on 'what matters to me'. Take a holistic approach based on the
persons priorities and the wider determinants of health.
- Being aware of local support available to young people and
their families, such as CAMHS, Wigan Youth Zone, and other young person services.
- Develop a good knowledge of a broad range of opportunities for young people
to engage with their community and become involved in community-based
activities.
- Take a holistic and flexible approach in your work with individuals
supporting both social and psychological issues that arise.
- Provide non-judgmental and non-discriminatory support, respecting diversity
and lifestyle choices.
- Work with individuals to co-produce a simple personalised action plan based
on the persons priorities, interests, values and motivations including what
they can expect from the groups, activities and services they will be connected
to and what the person can do for themselves to improve their health and
wellbeing.
- To work with patients virtually or face-to-face in the local community or in
one of our 13 GP surgeries, to support and/or signpost them to local
services/organisations, which the patient themselves feel would be of benefit
to reach their goals.
- To provide service users with continuity and a coordinated experience of
care, remaining the point of contact throughout.
- Manage and prioritise your caseload per the needs, priorities and any urgent
support required by individuals and, where appropriate, refer the patient back
to health professionals/agencies when the persons needs are beyond the scope of
social prescribing.
- Build strong links with a wide range of local VCSE organisations, community
and neighbourhood-level groups, utilising their networks and building on what's already available to create a menu of diverse community groups and assets that
promote diversity and inclusion.
- Work sensitively with people, their families and
carers to capture key information, enabling tracking of the impact of social prescribing on their health and
wellbeing.
- Work closely within the Multi-Disciplinary Teams and with GP practices within
the PCN to ensure that the social prescribing referral codes are inputted into
clinical systems (as outlined in the Network Contract DES), adhering to data
protection legislation and data sharing agreements.
-
Identify risk issues that impact on peoples health or social care needs.
- Take appropriate action in accordance with the significance of the risk and
be consistent with protection procedures, applying protection procedures, and
following lone worker procedures.
- Produce tangible examples of best practice which can be highlighted and
shared.
- Demonstrate effective team working inclusive of all relevant professionals.
- Report all accidents/incidents, ill health, and equipment and/or environment
failures to line managers.
- Contribute towards audit and data collection as required.
- Adhere to policies and procedures within the PCN, including confidentiality,
safeguarding, lone working, information governance, and health and safety.
- Work with your line manager to undertake continual personal and
professional development, actively reviewing and developing the roles and
responsibilities.
- Act as a key team member and support effective communication and
stakeholder engagement and management both internally and externally.
- Build professional relationships with key staff in GP practices within the
Primary Care Network (PCN).
This job description is intended to be a basic guide to the
posts scope and responsibilities and is not exhaustive. There may be other
duties required of the post holder commensurate with the role. It will be
subject to regular review and amendments as necessary in consultation with the
post holder.
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Ongoing commitment to learning in relevant areas such as safeguarding and related issues which may impact on young people such as education, housing, relationships, and justice
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
- Formal training in Trauma, Mental Health Awareness and a Youth Mental Health First Aid Certificate
Experience
Essential
- Experience of supporting people, their families and carers in a related role (including unpaid work).
- Experience of case work and working with people with emotional and wellbeing support needs.
- Experience of working directly in a healthcare or VSCE setting.
Desirable
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
- Experience of data collection and using tools to measure the impact of services.
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
Skills and Knowledge
Essential
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner.
- Knowledge of the personalised care approach. Utilises the evidence base for social prescribing interventions and activities.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of community development approaches including asset-based community development and community resilience.
- Knowledge of how the NHS works, including primary care and MDT working.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Confidently approaches difficult conversations.
- Able to provide motivational coaching to support peoples behaviour change.
Desirable
- Local knowledge of CYP VCSE and community services
Other
Essential
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Meets DBS reference standards and criminal record check.
- Access to transport and ability to travel across the locality.
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Ongoing commitment to learning in relevant areas such as safeguarding and related issues which may impact on young people such as education, housing, relationships, and justice
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
- Formal training in Trauma, Mental Health Awareness and a Youth Mental Health First Aid Certificate
Experience
Essential
- Experience of supporting people, their families and carers in a related role (including unpaid work).
- Experience of case work and working with people with emotional and wellbeing support needs.
- Experience of working directly in a healthcare or VSCE setting.
Desirable
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
- Experience of data collection and using tools to measure the impact of services.
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
Skills and Knowledge
Essential
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner.
- Knowledge of the personalised care approach. Utilises the evidence base for social prescribing interventions and activities.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of community development approaches including asset-based community development and community resilience.
- Knowledge of how the NHS works, including primary care and MDT working.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Confidently approaches difficult conversations.
- Able to provide motivational coaching to support peoples behaviour change.
Desirable
- Local knowledge of CYP VCSE and community services
Other
Essential
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Meets DBS reference standards and criminal record check.
- Access to transport and ability to travel across the locality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
