Job summary
This role is to provide executive administrative support to the Head of Operations, supporting the City Wide Servicesteam and playing a key role in the smooth running of the services. The role is involved in staff management and training, helping plan and complete tasks in a timely and efficient manner.
The role acts as an important communication link to ensure high quality support and liaison with colleagues and partners internally and externally. The Operations Manager will provide high level of direct support tothe employees, proactively dealing with a wide range of matters, sometimes confidential and/or urgent, while demonstrating a considerable degree of judgement and the ability to work both independently and collaboratively.
Main duties of the job
o Using strong analytical and interpretation skills to review and assimilate data, producing relevant reports, data sets, overviews and highlight reports.o Maintaining effective, accurate clinical reports.o Ensuring that any follow-up action is identified, logged, and proactively taken forward, prompting them about action needed, and coordinating such action with colleagues, adding to 1:1 agendas where appropriate.o Supporting and implementing change.o City Wide Services rota capacity planning.o Hosting, attending, and supporting Team and Clinical meetings.o Reporting and escalating issues to the Head of Operations.o Supporting in the management of budgets for the City Wide Services, assisted by the Head of Operations.o Dealing with Patient feedback, complaints, or problems.o Working with the premises team to ensure that our premises are maintained and suitable for clinical use.o Supporting to ensure services meet national standards.o Ensure effective processes and procedures are in place to monitor and track performance indicators.o Ensure the performance indicators relevant to specific work areas are reported both internally and externally and within allocated deadlines.o Provide regular reports on activity levels, performance against quality standards, financial and performance management issues, highlighting variances and creating action plans to resolve.
About us
Since forming in 2016, we have grown from five members of staff to over 200. Across our practices, PCNs, and head office, we employ a huge range of clinical and non-clinical staff.
We are proud to be an equal opportunity employer, with a workforce that represents the diverse and vibrant city we operate within.
We are passionate about providing staff the best opportunity to upskill and develop in their role so they can progress their careers with NCGPA. Here are just some of the stories of employees that have gone from strength-to-strength at NCGPA.
Job description
Job responsibilities
This role is to provide executive administrative support to the Head of City-Wide Services, supporting theteam and playing a key role in the smooth running of the services. The role is involved in staff managementand training, helping plan and complete tasks in a timely and efficient manner.The role acts as an important communication link to ensure high quality support and liaison with colleaguesand partners internally and externally. The Operations Manager will provide high level of direct support tothe employees, proactively dealing with a wide range of matters, sometimes confidential and/or urgent,while demonstrating a considerable degree of judgement and the ability to work both independently andcollaboratively.
Job description
Job responsibilities
This role is to provide executive administrative support to the Head of City-Wide Services, supporting theteam and playing a key role in the smooth running of the services. The role is involved in staff managementand training, helping plan and complete tasks in a timely and efficient manner.The role acts as an important communication link to ensure high quality support and liaison with colleaguesand partners internally and externally. The Operations Manager will provide high level of direct support tothe employees, proactively dealing with a wide range of matters, sometimes confidential and/or urgent,while demonstrating a considerable degree of judgement and the ability to work both independently andcollaboratively.
Person Specification
Education and Qualification
Essential
- Good standard of general education (A level or equivalent)
Desirable
- Management Qualification level 3 or equivalent
Experience
Essential
- Previous office/admin experience
- Previous management experience
Knowledge
Essential
- Excellent knowledge of MS Office
Desirable
- Experience in BI reporting
Skills and Abilities
Essential
- Ability to communicate effectively both verbally and in writing with a range of different audiences
- Pro-active and positive approach to change and continuous improvement
- Excellent communication and interpersonal skills
Desirable
- Excellent judgement and the ability to rapidly acquire the knowledge necessary to effectively assess and prioritise the various competing demands on their time, solve problems and work calmly under pressure to meet tight deadlines, prioritising own work as appropriate
Person Specification
Education and Qualification
Essential
- Good standard of general education (A level or equivalent)
Desirable
- Management Qualification level 3 or equivalent
Experience
Essential
- Previous office/admin experience
- Previous management experience
Knowledge
Essential
- Excellent knowledge of MS Office
Desirable
- Experience in BI reporting
Skills and Abilities
Essential
- Ability to communicate effectively both verbally and in writing with a range of different audiences
- Pro-active and positive approach to change and continuous improvement
- Excellent communication and interpersonal skills
Desirable
- Excellent judgement and the ability to rapidly acquire the knowledge necessary to effectively assess and prioritise the various competing demands on their time, solve problems and work calmly under pressure to meet tight deadlines, prioritising own work as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Nottingham City General Practice Alliance
Address
Nottingham City General Practice Alliance
79A Upper Parliament Street
Nottingham
NG1 6LD
Employer's website
https://www.ncgpa.org.uk/ (Opens in a new tab)
