Job summary
Are you an enthusiastic team player who would like to work within an evolving and exciting HR department, making a meaningful difference to the employee experience?
If you answered "yes", then this opportunity is for you!
An opportunity has arisen for a HR Assistant to join our small but expanding HR team. Working within the HR team, you will have the opportunity to learn all aspects of the employee lifecycle, providing comprehensive, high quality support for Nottingham City General Practice Alliance.
Main duties of the job
This is an exciting opportunity to be part of and work alongside experienced HR professionals. The successful candidate will be required to effectively provide advice regarding the recruitment process to Practices, a well as undertake the administration involved in line with the Alliance's procedures and NHS recruitment guidelines. Proficiency in IT is essential as the post holder will be required to maintain the HR/Payroll database accurately. Additionally, they must have excellent administration, organisation and customer service skills as well as the ability to work accurately in a customer focused provision.
The post will be based within our Head Quarters on Upper Parliament Street in the centre of Nottingham, and will work closely with NCGPA's increasing number of Practices.
About us
Nottingham City General Practice Alliance (NCGPA) was formed in 2016. We are Nottingham City's first GP Federation, often referred to as NCGPA or the Alliance. Our members consist of NHS GP Practices in Nottingham City, who cover a population of over 336,000 patients.
As a federation, we promote, support, and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities and launching GP+, the city's first ever evening and weekend GP service.
If you would like any more information or would like to arrange an informal chat, please contact Orlagh Jardine, Head of HR.
Job description
Job responsibilities
- To provide practical telephone, face to face and email advice and guidance on a range of HR policies, procedures, terms and conditions by asking colleagues for assistance or escalating to the HR Advisor or Head of HR as required.
- Responding to emails and telephone queries, analysing, and using questioning to understand which policy is appropriate for use. Using tact and emotional intelligence to respond to individuals who may be angry, anxious, or upset. Communicating sensitive issues with empathy and understanding within the department.
- Supporting the team to arrange training, meetings and hearings as requested, including diary management, and preparing packs and information as appropriate.
- Ensuring HR systems are kept up to date with relevant information.
- Supporting managers to accurately complete required paperwork for various HR processes, including Family Friendly leave and other types of leave through training and communication and making sure all required supporting documentation is validated and filed in line with policies and procedures.
- Updating and ensuring employee personal files are maintained as per HR quality standards, ensuring documents are filed to their electronic file in a timely and accurate manner.
- Leading on the recruitment processes at NCGPA by placing adverts and arranging interviews.
- Coordinating reference requests and provision of contractual information for staff for reference requirements.
- Undertaking Right to Work checks, DBS checks and qualification/professional registration checks to support recruitment.
- Supporting the processing of leavers and ensuring exit interviews are undertaken and feedback is recorded to review turnover and the reasons for leaving.
- Supporting the induction process for new employees and training them on HR systems.
- Assisting the HR Advisor with payroll when required.
- Undertaking HR projects as requested by the HR Advisor or the Head of HR.
Job description
Job responsibilities
- To provide practical telephone, face to face and email advice and guidance on a range of HR policies, procedures, terms and conditions by asking colleagues for assistance or escalating to the HR Advisor or Head of HR as required.
- Responding to emails and telephone queries, analysing, and using questioning to understand which policy is appropriate for use. Using tact and emotional intelligence to respond to individuals who may be angry, anxious, or upset. Communicating sensitive issues with empathy and understanding within the department.
- Supporting the team to arrange training, meetings and hearings as requested, including diary management, and preparing packs and information as appropriate.
- Ensuring HR systems are kept up to date with relevant information.
- Supporting managers to accurately complete required paperwork for various HR processes, including Family Friendly leave and other types of leave through training and communication and making sure all required supporting documentation is validated and filed in line with policies and procedures.
- Updating and ensuring employee personal files are maintained as per HR quality standards, ensuring documents are filed to their electronic file in a timely and accurate manner.
- Leading on the recruitment processes at NCGPA by placing adverts and arranging interviews.
- Coordinating reference requests and provision of contractual information for staff for reference requirements.
- Undertaking Right to Work checks, DBS checks and qualification/professional registration checks to support recruitment.
- Supporting the processing of leavers and ensuring exit interviews are undertaken and feedback is recorded to review turnover and the reasons for leaving.
- Supporting the induction process for new employees and training them on HR systems.
- Assisting the HR Advisor with payroll when required.
- Undertaking HR projects as requested by the HR Advisor or the Head of HR.
Person Specification
Knowledge
Essential
- Understanding of general HR practices.
Desirable
- Knowledge of general HR practices.
- Up to date knowledge of Employment Law.
Qualifications
Essential
- Good standard of education with at least Level 3 qualifications including GCSE in English and Maths (or equivalent levels of qualifications).
Desirable
Experience
Essential
- Experience of working in an administrative team.
- Experience of building effective relationships.
- Experience of dealing with confidential and sensitive issues.
Desirable
- Experience of working with a HR team.
- Experience of providing first line HR advice.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Ability to communicate effectively both verbally and in writing, with a range of different audiences.
- Pro-active and positive approach to change and continuous improvement.
- Ability to adapt.
- Customer driven.
- Proficient in all areas of Microsoft Office.
- Excellent numeracy and literacy skills.
- Ability to manage workload and work on own initiative.
- Highly motivated.
Person Specification
Knowledge
Essential
- Understanding of general HR practices.
Desirable
- Knowledge of general HR practices.
- Up to date knowledge of Employment Law.
Qualifications
Essential
- Good standard of education with at least Level 3 qualifications including GCSE in English and Maths (or equivalent levels of qualifications).
Desirable
Experience
Essential
- Experience of working in an administrative team.
- Experience of building effective relationships.
- Experience of dealing with confidential and sensitive issues.
Desirable
- Experience of working with a HR team.
- Experience of providing first line HR advice.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Ability to communicate effectively both verbally and in writing, with a range of different audiences.
- Pro-active and positive approach to change and continuous improvement.
- Ability to adapt.
- Customer driven.
- Proficient in all areas of Microsoft Office.
- Excellent numeracy and literacy skills.
- Ability to manage workload and work on own initiative.
- Highly motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
