Receptionist

Job summary

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

Main duties of the job

• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Receive patients and visitors courteously and efficiently
• Answering the telephone, taking messages, and passing them on appropriately
• Processing appointment requests by telephone or in person
• Actioning any queries for repeat prescriptions in accordance with practice guidelines
• To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.
• Taking requests for home visits and ensuring they are recorded and processed correctly
• Liaising with hospitals, primary health care teams, social services etc.
• Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Ensuring confidentiality is maintained at all times
• Having a thorough knowledge of all practice procedures and policies
• Working in accordance with written protocols
• Completing any tasks allocated by managers or GPs.
• Attending team training events as part of ongoing development and training
• Assisting in opening and distribution of post if needed
• Registering patients as per the practice's policy and procedures
• Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager
• Providing cover to all 3 practices as required by the practice manager

About us

Nottingham City General Practice Alliance (NCGPA) was formed in 2016. We are Nottingham citys first GP Federation, often referred to as NCGPA or the Alliance. Our members consist of 45 NHS GP practices in Nottingham city, who cover a population of over 336,000 patients. We are the lead employer for our PCN based roles such as Clinical Pharmacists, Social Prescribing Link Workers and Health and Wellbeing Coaches.

NCGPA is a Company Limited by shares, with its member practices being equal shareholders. The company is managed by a board of 8 elected representatives from member GP practices and three co-opted positions representing nursing, lay and non-principal GPs. The day to day running of the company is through a Senior Management team comprising the Chair, Secretary and Treasurer along with the Company's Chief Operating Officer and a dedicated office team. Find out more about our work at ncgpa.org.uk

Its an exciting time for general practice in our city; why not see if you've got what it takes to join us?