Job summary
NCGPA are looking for an enthusiastic, confident, flexible, and highly organised person to work
within the Primary Care Network (PCN). This is a new and multifaceted role supporting the
PCN with the delivery of the Direct Enhanced Service Contract (PCN DES), through the provision
of patient care co-ordination, and administrative support for the PCN, Clinical Director, Network
Manager and PCN workforce.
This is a patient facing role within front line NHS services. From 1st April 2022 employees will be
required to either be fully vaccinated for Covid-19 or have a valid health exemption certificate.
Main duties of the job
1. Provide meeting support including agenda setting, recording, producing and reviewing
structured minutes and recorded actions. Meetings to include but not restricted to:
• PCN internal leads
• PCN Board Meetings
• PCN Stakeholder meetings
• PCN Workforce meetings.
2. Manage electronic, paper and telephony PCN correspondence.
3. Provide PCN workflow management, reviewing systems to track deadlines and working
with colleagues to diarise and support PCN meetings, workflow and deadlines.
4. Support implementation of initiatives through timely and relevant information analysis
and administrative support.
5. Support the PCN workforce with administrative tasks.
6. Ensure maintenance of the PCN shared drive.
7. Maintain PCN ‘teamnet’ pages
8. Support the PCNs with the delivery of their workforce plans by communicating and
liaising with the HR team in NCGPA on behalf of the PCN Clinical Directors.
9. Support the provision of a single point of contact for patients to self-refer by:
o Taking referrals in from patients by phone, web form and email
o Documenting referrals and uploading them to the system
o Processing the casework appropriately using the correct referral pathways
o Building reports and running date for the PCN
o Building appointment ledgers
o Basic signposting of patients to services
10. Any other duties commensurate with the role
About us
Nottingham City General Practice Alliance (NCGPA) was formed in 2016. We are Nottingham citys first GP Federation, often referred to as NCGPA or the Alliance. Our members consist of 45 NHS GP practices in Nottingham city, who cover a population of over 336,000 patients.
As a federation, we promote, support and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active signposters for their patient communities and launching GP+, the citys first ever evening and weekend GP service.
NCGPA also holds the contract for the management and operation of 2 GP Practices in the city: Southglade Medical Practice and Bilborough Medical Centre.
Its an exciting time for general practice in our city; why not see if youve got what it takes to join us?
Job description
Job responsibilities
Administrative
1. Support the PCN by providing administrative support to the Network Manager this will include providing meeting support such as agenda setting, recording, producing and reviewing structured minutes and recorded actions
Meetings to include but not restricted to:
▪ PCN internal leads
▪ PCN Board Meetings
▪ PCN Stakeholder meetings
▪ PCN Workforce meetings
2. Work autonomously, reporting to the Network Manager to support with project work across the PCN. This will include gathering and presenting data sets in line with current PCN projects
3. Manage electronic, paper and telephony PCN correspondence
4. Provide PCN workflow management, reviewing systems to track deadlines and working with colleagues to diarise and support PCN meetings, workflow, and deadlines
5. Support implementation of initiatives through timely and relevant information analysis and administrative support
6. Support the PCN workforce with administrative tasks
7. Support the PCNs with the delivery of their workforce plans by communicating and liaising with the HR team in NCGPA on behalf of the PCN Network Manager
8. Any other duties commensurate with the role
Personalised Care
- Working as part of the multidisciplinary team to support positive patient outcomes through collaborative community working
2. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
3. Support patients to utilise decision aids in preparation for a shared decision-making conversation
4. Holistically bring together all a person’s identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person
5. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, sing tools to understand people’s level of knowledge, confidence in skills in managing their own health
6. Support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers
7. Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing
8. Explore and assist people to access personal health budgets where appropriate
9. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and i. support the coordination and delivery of MDTs within the PCN
10. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN
11. Raise awareness within the PCN of shared decision-making and decision support tools
12. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations
Job description
Job responsibilities
Administrative
1. Support the PCN by providing administrative support to the Network Manager this will include providing meeting support such as agenda setting, recording, producing and reviewing structured minutes and recorded actions
Meetings to include but not restricted to:
▪ PCN internal leads
▪ PCN Board Meetings
▪ PCN Stakeholder meetings
▪ PCN Workforce meetings
2. Work autonomously, reporting to the Network Manager to support with project work across the PCN. This will include gathering and presenting data sets in line with current PCN projects
3. Manage electronic, paper and telephony PCN correspondence
4. Provide PCN workflow management, reviewing systems to track deadlines and working with colleagues to diarise and support PCN meetings, workflow, and deadlines
5. Support implementation of initiatives through timely and relevant information analysis and administrative support
6. Support the PCN workforce with administrative tasks
7. Support the PCNs with the delivery of their workforce plans by communicating and liaising with the HR team in NCGPA on behalf of the PCN Network Manager
8. Any other duties commensurate with the role
Personalised Care
- Working as part of the multidisciplinary team to support positive patient outcomes through collaborative community working
2. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
3. Support patients to utilise decision aids in preparation for a shared decision-making conversation
4. Holistically bring together all a person’s identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person
5. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, sing tools to understand people’s level of knowledge, confidence in skills in managing their own health
6. Support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers
7. Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing
8. Explore and assist people to access personal health budgets where appropriate
9. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and i. support the coordination and delivery of MDTs within the PCN
10. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN
11. Raise awareness within the PCN of shared decision-making and decision support tools
12. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations
Person Specification
Qualifications
Essential
- Good standard of written English at least GCSE at a higher grade or equivalent
- Numerate and able to work with data at least GCSE maths at a higher grade or equivalent
- Ability to organise meetings and prepare accurate minutes
- Ability to use IT and databases to store, retrieve and analyse data effectively
- Communication skills ability to communicate effectively both verbally and in writing
- Ability to build and maintain relationships with colleagues, patients and external stakeholders
- Ability to take information from patients to understand their needs and accurately signpost them to services
- Understanding of and commitment to Equality and Diversity and patient access to services
- Understanding and strict adherence to data protection principles and confidentiality
- Commitment to own personal development and willingness to undertake qualifications to support development in the role.
- Ability to organise and maintain your own workload, working with minimal supervision for daily tasks.
- Ability to deal with working in a changing and customer responsive environment.
- Ability to work effectively as part of a multi-disciplinary team
Desirable
- Ability to travel to locations across the city
- Ability to work flexible hours and occasional evenings to administer later meetings
Experience
Essential
- Good standard of written English at least GCSE at a higher grade or equivalent
- Numerate and able to work with data at least GCSE maths at a higher grade or equivalent
- Ability to organise meetings and prepare accurate minutes
- Ability to use IT and databases to store, retrieve and analyse data effectively
- Communication skills ability to communicate effectively both verbally and in writing
- Ability to build and maintain relationships with colleagues, patients and external stakeholders
- Ability to take information from patients to understand their needs and accurately signpost them to services
- Understanding of and commitment to Equality and Diversity and patient access to services
- Understanding and strict adherence to data protection principles and confidentiality
- Commitment to own personal development and willingness to undertake qualifications to support development in the role.
- Ability to organise and maintain your own workload, working with minimal supervision for daily tasks.
- Ability to deal with working in a changing and customer responsive environment.
- Ability to work effectively as part of a multi-disciplinary team
Desirable
- Ability to travel to locations across the city
- Ability to work flexible hours and occasional evenings to administer later meetings
Person Specification
Qualifications
Essential
- Good standard of written English at least GCSE at a higher grade or equivalent
- Numerate and able to work with data at least GCSE maths at a higher grade or equivalent
- Ability to organise meetings and prepare accurate minutes
- Ability to use IT and databases to store, retrieve and analyse data effectively
- Communication skills ability to communicate effectively both verbally and in writing
- Ability to build and maintain relationships with colleagues, patients and external stakeholders
- Ability to take information from patients to understand their needs and accurately signpost them to services
- Understanding of and commitment to Equality and Diversity and patient access to services
- Understanding and strict adherence to data protection principles and confidentiality
- Commitment to own personal development and willingness to undertake qualifications to support development in the role.
- Ability to organise and maintain your own workload, working with minimal supervision for daily tasks.
- Ability to deal with working in a changing and customer responsive environment.
- Ability to work effectively as part of a multi-disciplinary team
Desirable
- Ability to travel to locations across the city
- Ability to work flexible hours and occasional evenings to administer later meetings
Experience
Essential
- Good standard of written English at least GCSE at a higher grade or equivalent
- Numerate and able to work with data at least GCSE maths at a higher grade or equivalent
- Ability to organise meetings and prepare accurate minutes
- Ability to use IT and databases to store, retrieve and analyse data effectively
- Communication skills ability to communicate effectively both verbally and in writing
- Ability to build and maintain relationships with colleagues, patients and external stakeholders
- Ability to take information from patients to understand their needs and accurately signpost them to services
- Understanding of and commitment to Equality and Diversity and patient access to services
- Understanding and strict adherence to data protection principles and confidentiality
- Commitment to own personal development and willingness to undertake qualifications to support development in the role.
- Ability to organise and maintain your own workload, working with minimal supervision for daily tasks.
- Ability to deal with working in a changing and customer responsive environment.
- Ability to work effectively as part of a multi-disciplinary team
Desirable
- Ability to travel to locations across the city
- Ability to work flexible hours and occasional evenings to administer later meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
