Digital Inclusion Co-ordinator

Job description

Job responsibilities

1. Responsible for managing and coordinating, with support from the PCN, the projects schemes to accelerate and maximise digital inclusion across the PCN.

2. To support with project schemes and initiatives at planning, development and implementation stages.

3. Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.

4. Evaluate the impact of the project’s schemes and track and monitor post implementation benefits.

5. Build and maintain networks, and able to command the confidence of stakeholders in the delivery of digital capabilities.

6. To share information and opportunities (funding, equipment, training etc.) with other organisations.

7. Contribute to the positive promotion of digital health tools, and readily support access of digital health tools available (the NHS App and Patients Know Best) to people in the PCN to support people in managing their health, care and wellbeing.

8. Work with stakeholders to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities.

9. Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present complex issues clearly to a wide range of audiences.

10. Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the project’s impact on our workforce, citizens and volunteers as requested by colleagues.

11. Complies with the policies and procedures of the organisation.

12. To coordinate and cross-promote training opportunities for the PCN staff.

1. Leadership

· Acts in a professional way and ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

· Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with key individuals across the PCN and wider organisations.

· Promotes diversity and equality by example through all aspects of their behaviour

· Demonstrates leadership in everyday practice through identifying creative and innovative solutions, engaging in leadership development appropriate to level and encouraging development as part of the team

· Inspires others to be positive in their support of continuous improvement

Takes responsibility for their own and others’ health and safety in the working environment

1. Learning and Development

· Undertakes any training required to develop or maintain their proficiency within the service area and demonstrates competence within professional requirements

· Evaluates own practice and identifies areas of development by setting appropriate objectives via the appraisal process

· Is committed to delivering and sharing learning opportunities with students, team members and other agencies to develop self and others

1. Partnership and Team Working

· Actively works towards developing and maintaining effective working relationships within the team and the wider stakeholder group

· Responsible for communicating information to the team, providing advice and support as necessary; this can be challenging and complex in its content i.e. Implementing organisational and/or services changes

· Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

· Responsible for investigation of complaints within own area if necessary

· Working with internal and external service users in line with organisational policy and guidelines

· Actively contributes to the programme team supporting including communication with external providers and other agencies; acting as a credible source of information for other agencies/professionals involved as required.

1. Innovation and Quality

· Works with managers and colleagues to continually improve the quality of service delivery within the overall PCN governance frameworks and PCN objectives

· Acts as an advocate for service users recognising the boundaries of their knowledge; supporting them with their needs whilst liaising and signposting on to other services/agencies as required

Person Specification

Experience

Essential

• Experience of working as part of a team
• Ability to communicate verbally and in writing in a clear, concise and effective manner
• Use of initiative and judgement in difficult or complex situations
• Able to plan and organise a range of complex activities and programmes
• Self-motivated and able to work without supervision
• Ability to prioritise a diverse workload and deliver to deadlines
• Problem solving skills in an administrative setting
• Able to communicate with a wide range of people
• Ability to negotiate.
• Microsoft Office advanced use.
• Ability to act and work flexibly and on own initiative.
• Ability to concentrate in stressful situations and when interrupted.

Desirable

• Significant experience in a service user facing role working to support the needs of said individual and/or their families/carers/significant others
• Experience of project management.
• Experience of events management.
• Previous NHS experience
• Experience in a healthcare/service environment
• Experience of using IT systems such as EMIS and System One

Qualifications

Essential

• GCSE English or Equivalent Level
• GCSE Maths or Equivalent Level.
• Evidence of continuous professional development.

Desirable

• Project Management qualification or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham City General Practice Alliance

Address

79A Upper Parliament Street

Nottingham

NG1 6LD

Employer's website

https://www.ncgpa.org.uk/ (Opens in a new tab)