Service Support Officer (Receptionist)
Nottingham City General Practice Alliance
This job is now closed
Job summary
We are looking to appoint a part time Receptionist (Service Support Officer) to join our Service Support Team. As part of this team, your core responsibilities will be front line reception duties and administrative tasks.
The service operates on a hub and spoke model. The Hub sessions will be based at the Angel Row premises and the spoke sessions will be based in the PCN localities. You will also be expected to provide bank cover, bank holidays and weekend cover when needed.
The shift pattern for the role is:
Monday: 3:30pm – 8:30pm @ Greenfield Medical Centre
Wednesday: 3:30pm – 8:30pm @ Beechdale Surgery
Friday: 3:30pm – 8:30pm @ Beechdale Surgery
Saturday: 9:30am – 2:30pm @ GP+ Hub
Main duties of the job
For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Great people skills and accuracy and attention to detail are key to this role.
About us
GP+ Nottingham City (often “GP+” for short) is the evening and weekend GP service for Nottingham city residents. It opened in April 2018. The first of its kind in Nottingham, the service offers appointments with GPs, practice nurses, clinical pharmacists, physiotherapists and stop smoking advisors at a single site location in Nottingham city centre. All patients registered at GP Practices in Nottingham city can use the service and its opening hours are 4-8pm Monday to Friday and 9am-1pm and 2-6pm on Saturday and Sunday.The service is funded by NHS Nottingham City Clinical Commissioning Group. The Care Quality Commission, who are the independent regulator of health and social care providers in England, carried out their first periodic inspection of the GP+ service in February 2019 and awarded it a “Good” rating. During the inspection the service was examined on five key categories. In the category ‘extent to which the services are responsive to patients’ needs’ the highest possible rating of “Outstanding” was awarded.
GP+ is a very responsive service. After recognising high demand for a stop smoking service in the city, we launched the Stub It! Stop Smoking Programme in September 2018. In its first six months of operation, the programme helped over 300 patients on their stop smoking journey and hit a 54% quit rate.
Date posted
19 November 2021
Pay scheme
Other
Salary
£8.91 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
M0004-21-2016
Job locations
79A Upper Parliament Street
Nottingham
NG1 6LD
439 Beechdale Road
Nottingham
NG8 3LF
Terrace Street
Nottingham
NG7 6ER
64 Long Row
Nottingham
NG1 6JE
Employer details
Employer name
Nottingham City General Practice Alliance
Address
79A Upper Parliament Street
Nottingham
NG1 6LD
Employer's website
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