Shrewsbury Court Independent Hospital

Service Manager

Information:

This job is now closed

Job summary

An opportunity has arisen at Shrewsbury Court Independent Hospital for a highly motivated and experienced Service Manager.

Shrewsbury Court Independent Hospital in Redhill, Surrey, offers inpatient psychiatric rehabilitation services for people who have not made a rapid recovery and may experience continuing difficulties in personal functioning and relating to others.

The Service Manager will report to the Hospital Director and provide administrative support to members of the Senior Management Team. The role will provide oversight and management for reception, the Hospital administration team, housekeeping and the catering team for the Hospital. Additionally, the Service Manager will co-ordinate the implementation of the Groups IT strategy.

Main duties of the job

You will need experience of working in a busy environment, with a hands on approach and enjoy working as part of a team.

You will have a proven record of managing multiple teams by leading, mentoring and developing them to meet and exceed targets. You will be quality improvement driven, with excellent administration, communication and problem solving skills. You will be highly organised and be experienced in PA responsibilities including note taking and be MS Office literate.

Having worked in the health care sector would be an advantage.

About us

In return we offer excellent benefits for example:-

A new starter bonus

Annual Performance Related Bonus

Free lunch is provided

A competitive rate of pay

28 days annual leave inclusive of bank holidays

Employee Assistance Programme

Contributory Pension

Occupational Sick Pay after 1 years service

Regular reviews and appraisals

Ongoing development and supported training

A DBS check is carried out by us.

Details

Date posted

06 August 2020

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M0003-20-7910

Job locations

Whitepost Hill

Redhill

RH1 6YY


Job description

Job responsibilities

The Service Manager will report to the Hospital Director and provide administrative support to members of the Senior Management Team. The role will provide oversight and management for reception, the Hospital Administration Team, Housekeeping Team and the catering team for the Hospital. Additionally, the Service Manager will also co-ordinate the implementation of the Groups IT strategy.

MAIN RESPONSIBILITIES AND DUTIES:

1. Provide administrative support to Partners including correspondence and diary management

2. Preparation for meetings at a senior level, minuting and distribution of information

3. Processing and ordering of purchase requirements for departments as required

4. Liaising with and providing information to and from various departments from head office

5. Providing information to General Manager and Partner/Directors, as necessary

6. Report to and participate in Clinical governance

7. Communicating with all levels of staff in an effort to improve communication and efficiency within the Group

8. Monitoring annual leave for Key Personnel

9. Budgetary control for departments being supervised

10. Embrace the marketing strategy for the Group

11. To ensure there is a fitting approach to risk assessments and method statements.

12. Assist with preparation for inspection by regulatory bodies including CQC

13. Oversee reception, housekeeping and catering

IT

1. Co-ordinate the implementation of the Groups IT strategy

2. Be the named person to liaise on a day to day basis with the companys external IT company for problem solving, fault finding and general improvement of the IT provision across the Group

3. Play an active role in IT procurement, implementation and maintenance, providing IT training to staff, where necessary

4. Data structure and storage on Server

Facilities Management

1. Create a welcoming reception and office experience for internal and external visitors by:

Overseeing the smooth running of reception to meet patients, visitors and stakeholders needs

Ensure that signing in & out processes are followed for visitors and contractors in line with company policy

Ensuring that reception is well stocked with PPE as required

Oversee the management and distribution of security panic alarms for staff and visitors

Overseeing the daily processing of incoming and outgoing post and deliveries are distributed within in Hospital

Ensure the office is fully stocked and running smoothly, placing orders and replenishing office and facilities supplies when necessary

Ensuring that signage and noticeboards in reception are up to date

Processing and ordering of purchase requirements for departments as required

To oversee and manage the administration team for hospital to ensure the department is supported in meeting its objectives

2. Oversee a professional catering service, in line with company, environmental health and regulatory standards and patient expectations. Including:

To ensure the catering department offer a varied, balanced, nutritious and appetising meal provision to patients residing in the hospital

To ensure that the catering department is responsive to patient feedback on the quality of the catering provision and is able to adjust and improve its provision.

To set objectives for the catering department, including supervising the recruitment and selection process.

To assess employee performance and recognise training needs and potential as appropriate.

To ensure that the department achieves, as a minimum, the financial targets agreed during each financial year in line with the budget.

To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.

To hold team meetings on a regular basis to communicate targets, standards required, company and client information.

To assist the Finance Manager in preparing the annual budget; to achieve and maintain the food cost in accordance with the budget.

Conduct regular inspections of facilities and recommends repairs and upgrades when needed.

To ensure that food hygiene standards are maintained in line with regulatory regulations

3. Managing the housekeeping department to provide a high level of cleanliness and minimise the risk of the spread of infection in line with company, environmental health and regulatory standards and patient expectations by:

Being the first point of call for the senior management team and hospital staff for housekeeping or laundry requirements

Supporting the housekeeping team with ongoing training and development

To set objectives for the housekeeping department, including supervising the recruitment and selection process.

Overseeing the staff allocation and rotas of the department to ensure the needs of the hospital are met at all times

Approving annual leave and approving hours worked on the time and attendance system

To ensure that the department achieves, as a minimum, the financial targets agreed during each financial year in line with the budget.

Ensuring that orders are cost efficient, managed in a timely fashion and stock of supplies are monitored

Ensuring that the department works closely with the wards to ensure that documentation is maintained to evidence appropriate cleaning has been carried out on a daily basis

To establish and maintain location cleaning schedules.

Conducts inspections of facilities and recommends repairs and upgrades when needed.

Implement findings from infection control audits

Maintaining the standards set by the organisation and in line with regulatory requirements

Assisting the housekeeping team to meet their daily targets

Supporting and providing the housekeeping team with ongoing training and development

Complying with all company health and safety, including COSHH, legionella policies and recording any maintenance problems, safety hazards, accidents or injuries.

This Job Description provides a general account of duties and responsibilities. It may be subject to variation and change as necessary.

KEY RELATIONSHIPS:

Hospital Director

General Manager

Partner

Clinical Lead Nurse

HR Coordinator

Head of HR

Registered Managers

Department Managers

Head Chef

Housekeeping Supervisor

Administrators

Estates Manager

Finance Manager

Practice Nurse

Ward Managers

Job description

Job responsibilities

The Service Manager will report to the Hospital Director and provide administrative support to members of the Senior Management Team. The role will provide oversight and management for reception, the Hospital Administration Team, Housekeeping Team and the catering team for the Hospital. Additionally, the Service Manager will also co-ordinate the implementation of the Groups IT strategy.

MAIN RESPONSIBILITIES AND DUTIES:

1. Provide administrative support to Partners including correspondence and diary management

2. Preparation for meetings at a senior level, minuting and distribution of information

3. Processing and ordering of purchase requirements for departments as required

4. Liaising with and providing information to and from various departments from head office

5. Providing information to General Manager and Partner/Directors, as necessary

6. Report to and participate in Clinical governance

7. Communicating with all levels of staff in an effort to improve communication and efficiency within the Group

8. Monitoring annual leave for Key Personnel

9. Budgetary control for departments being supervised

10. Embrace the marketing strategy for the Group

11. To ensure there is a fitting approach to risk assessments and method statements.

12. Assist with preparation for inspection by regulatory bodies including CQC

13. Oversee reception, housekeeping and catering

IT

1. Co-ordinate the implementation of the Groups IT strategy

2. Be the named person to liaise on a day to day basis with the companys external IT company for problem solving, fault finding and general improvement of the IT provision across the Group

3. Play an active role in IT procurement, implementation and maintenance, providing IT training to staff, where necessary

4. Data structure and storage on Server

Facilities Management

1. Create a welcoming reception and office experience for internal and external visitors by:

Overseeing the smooth running of reception to meet patients, visitors and stakeholders needs

Ensure that signing in & out processes are followed for visitors and contractors in line with company policy

Ensuring that reception is well stocked with PPE as required

Oversee the management and distribution of security panic alarms for staff and visitors

Overseeing the daily processing of incoming and outgoing post and deliveries are distributed within in Hospital

Ensure the office is fully stocked and running smoothly, placing orders and replenishing office and facilities supplies when necessary

Ensuring that signage and noticeboards in reception are up to date

Processing and ordering of purchase requirements for departments as required

To oversee and manage the administration team for hospital to ensure the department is supported in meeting its objectives

2. Oversee a professional catering service, in line with company, environmental health and regulatory standards and patient expectations. Including:

To ensure the catering department offer a varied, balanced, nutritious and appetising meal provision to patients residing in the hospital

To ensure that the catering department is responsive to patient feedback on the quality of the catering provision and is able to adjust and improve its provision.

To set objectives for the catering department, including supervising the recruitment and selection process.

To assess employee performance and recognise training needs and potential as appropriate.

To ensure that the department achieves, as a minimum, the financial targets agreed during each financial year in line with the budget.

To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.

To hold team meetings on a regular basis to communicate targets, standards required, company and client information.

To assist the Finance Manager in preparing the annual budget; to achieve and maintain the food cost in accordance with the budget.

Conduct regular inspections of facilities and recommends repairs and upgrades when needed.

To ensure that food hygiene standards are maintained in line with regulatory regulations

3. Managing the housekeeping department to provide a high level of cleanliness and minimise the risk of the spread of infection in line with company, environmental health and regulatory standards and patient expectations by:

Being the first point of call for the senior management team and hospital staff for housekeeping or laundry requirements

Supporting the housekeeping team with ongoing training and development

To set objectives for the housekeeping department, including supervising the recruitment and selection process.

Overseeing the staff allocation and rotas of the department to ensure the needs of the hospital are met at all times

Approving annual leave and approving hours worked on the time and attendance system

To ensure that the department achieves, as a minimum, the financial targets agreed during each financial year in line with the budget.

Ensuring that orders are cost efficient, managed in a timely fashion and stock of supplies are monitored

Ensuring that the department works closely with the wards to ensure that documentation is maintained to evidence appropriate cleaning has been carried out on a daily basis

To establish and maintain location cleaning schedules.

Conducts inspections of facilities and recommends repairs and upgrades when needed.

Implement findings from infection control audits

Maintaining the standards set by the organisation and in line with regulatory requirements

Assisting the housekeeping team to meet their daily targets

Supporting and providing the housekeeping team with ongoing training and development

Complying with all company health and safety, including COSHH, legionella policies and recording any maintenance problems, safety hazards, accidents or injuries.

This Job Description provides a general account of duties and responsibilities. It may be subject to variation and change as necessary.

KEY RELATIONSHIPS:

Hospital Director

General Manager

Partner

Clinical Lead Nurse

HR Coordinator

Head of HR

Registered Managers

Department Managers

Head Chef

Housekeeping Supervisor

Administrators

Estates Manager

Finance Manager

Practice Nurse

Ward Managers

Person Specification

Qualifications

Essential

  • Managing a team experience.
  • Minute Taking experience.
  • MS Office.

Desirable

  • Healthcare experience
Person Specification

Qualifications

Essential

  • Managing a team experience.
  • Minute Taking experience.
  • MS Office.

Desirable

  • Healthcare experience

Employer details

Employer name

Shrewsbury Court Independent Hospital

Address

Whitepost Hill

Redhill

RH1 6YY


Employer's website

https://scihosp.co.uk/ (Opens in a new tab)

Employer details

Employer name

Shrewsbury Court Independent Hospital

Address

Whitepost Hill

Redhill

RH1 6YY


Employer's website

https://scihosp.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Human Resources

hr@whitepostgroup.com

01737236182

Details

Date posted

06 August 2020

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M0003-20-7910

Job locations

Whitepost Hill

Redhill

RH1 6YY


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