Extended Access Service Manager

Job description

Job responsibilities

Job Description

Title: Extended Access Service Manager

Reports to: Board

Base: Stanlaw Abbey Business Centre, Ellesmere Port CH65 9BF

Additional Information: Due to clinical commitments some meetings are held outside normal working hours

Salary: £29,500 - £34,000 dependent on experience

Contract type: Permanent, full time (37.5 hours per week)

Background

Primary Care Cheshire Community Interest Company (CIC) was established in 2011. It is a social enterprise currently owned by 29 Western Cheshire GP practices. Initially, the organisation was established to provide a vehicle through which primary care providers (e.g. GPs) could compete against other healthcare providers for services. However, as the NHS landscape has shifted the organisation has been required to refine its strategy accordingly. The organisations focus has now been realigned in order to support primary care (i.e. GP membership) in its requirement to deliver both front and back-office transformational change. This is driven by national policy drivers that are encapsulated at a local level within NHS Cheshire Clinical Commissioning Groups Transformation Programme.

Its an exciting time for the organisation in terms of creating a sustainable business and developing and delivering services for the people of West Cheshire. Having successfully gained new business; the organisation is now seeking to find an individual to join its senior management team in moving the organisation to the next phase of its development. We are looking for an organised self-starter who can demonstrate an ability to deliver results. An understanding of health and social care systems is essential.

Job purpose:

The purpose of this role is to lead and manage the Hub service provision for Extended Hours provided by Primary Care Cheshire across West Cheshire, in order to support them and their staff to deliver an efficient and effective service.

In addition to providing generalist support, the post holder is responsible for managing the provision of specific administration hub services, ensuring allocation of work appropriately, for admin and clinical staff, creating KPI reports, liaising with PCNs and other 3rd parties e.g. Cheshire and Wirral Partnership (CWP) and Countess of Chester Hospital (COCH).

Key responsibilities and accountabilities:

1. Assist and develop the service in readiness for the go live date in October 2021.

2. Manage the day-to-day activity and responsibilities of the Hub including managing a team of bank staff.

3. To ensure all hub extended hours clinics are staffed appropriately.

4. Act as main contact point for all communications for the service Prioritise and distribute communications to the appropriate person or relevant department.

5. Establish and develop relationships with General Practice and PCN leads and with other partners and stakeholders.

6. Attend relevant meetings as and when required and provide feedback on good practice examples to promote awareness and more efficient ways of working.

7. Analyse and act on data collected by the Hub and produce any relevant reports to manage finances including paying of staff and hub sites.

8. To represent the organisation at appropriate meetings and venues, including commissioner meetings as required and to work effectively with partners and stakeholders.

9. To lead promotion and publicise the service in creative ways.

10. Plan future developments within the service.

11. Manage and take responsibility of the online IG Toolkit.

12. Carry out GP compliant checks, i.e. GMC register, CQC Registration etc.

13. Responsible for HR files - Ensure staff are compliant with training certificates which are completed within their own individual practice. Obtain copies of data protection certificate for admin staff.

14. Update policies/ renew.

15. Taking stock of equipment and medical supplies.

16. Flexible working i.e. when/if GPs cancel- need to arrange cover, set new clinic up etc.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Essential Experience

• Strong attention to detail and accuracy of work.
• Well organised, with an ability to carry out numerous tasks to tight deadline
• Knowledge of General Practice & EMIS experience

Strategic thinker who is able to articulate sometimes abstract concepts;

• Comfortable presenting to groups.

Excellent time management and IT skills;

• Experience of personnel issues including rota coordination, recruitment and training

Proven leadership experience

Excellent networking and relationship building skills

Desired Experience

Experience of managing budgets.

Programme management within NHS

Experience of service development

Person Specification

Experience

Essential

• Strong attention to detail and accuracy of work.
• Well organised, with an ability to carry out numerous tasks to tight deadline
• Knowledge of General Practice & EMIS experience
• Strategic thinker who is able to articulate sometimes abstract concepts;
• Comfortable presenting to groups.
• Excellent time management and IT skills;
• Experience of personnel issues including rota coordination, recruitment and training
• Proven leadership experience
• Excellent networking and relationship building skills

Desirable

• Experience of managing budgets.
• Programme management within NHS
• Experience of service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Cheshire

Address

Helsby Health Centre

Lower Robin Hood Lane

Frodsham

Cheshire

WA6 0BW

Employer's website

https://www.primarycarecheshire.co.uk/ (Opens in a new tab)