Job responsibilities
POST: Hospice
at Home Manager
REPORTS TO AND ACCOUNTABLE TO: Director of Patient Services
JOB PURPOSE:
The postholder is a member of the Clinical Leadership
Team who drive forward excellence in palliative and end of life care and
continuous improvement and who work collaboratively and cohesively around
patient and family needs. This Nursing
Leadership role will focus on developing our new Community Ward, and on leading
each of the three Community Locality Teams within our Hospice at Home Service.
The postholder will inspire members of the team to provide
timely, responsive care that wraps around patient and families, safely and
effectively. The role plays a key part
in developing services ensuring that they are fit for the future of Phyllis
Tuckwell and population needs.
As a member of our team, you will be part of a
professional, supportive environment built on strong team spirit. Staff and
volunteers work flexibly and collaboratively across Phyllis Tuckwell for person-centred
care, to share expertise, and support one another to achieve the best outcomes
for patients and families.
All staff are expected to demonstrate and uphold
our organisational values and to support our Mission for, everyone to have the
best possible experience at the end of life,
Compassion: Treating all individuals with
kindness, dignity, and respect.
Inclusion: Recognising and valuing
diversity; working ethically and in partnership.
Dynamism: Being adaptable,
proactive, and committed to continuous improvement.
Accountability: Using resources
responsibly and maintaining high standards.
Working at Phyllis Tuckwell means contributing to a
culture where teamwork, respect, and a shared commitment to our mission are at
the heart of everything we do.
Key responsibilities include to:
Ensure compassionate, individualised, person centred care for people at
end of life and their families, in their homes and when they are visiting our
sites.
Support staff wellbeing so that people who work in Phyllis Tuckwell Community
Services, enjoy coming to work, feel challenged and supported, are accountable
for their actions, are inclusive and treat others with dignity and respect.
Foster a seamless, One Team operational model based around the family
and patients physical and psychological needs, promoting integration, effective
care, and efficient use of resources.
Promote responsive, evidence-based, high quality, end of life care for
patients, carers and relatives.
Deputise for the Director of Patient Services as needed and take part in
the Clinical Manager/Lead on call out of
hours rota.
Provide strong, effective clinical leadership, clinical governance and
management to Community Services.
Work effectively with all colleagues and the many teams within Phyllis
Tuckwell including all of the support teams and the Clinical Leadership Team.
Support innovation and opportunities for growth, learning, and
development of roles and careers across the In-Patient Unit and community.
Manage change effectively recognising the impact on people and on
services and seeking to support cohesive teamwork and safe and effective care
during periods of change.
Contribute to the strategic development of Phyllis Tuckwell, helping to
translate our current strategy into effective operational delivery and to
ensure that services reflect, and are responsive to, current and future end of
life care needs.
Support partnerships, by fostering collaboration with other hospices,
teams and services and hospitals to enable everyone to have the best possible
experience at end of life, and to increase awareness of and referrals into
Phyllis Tuckwell.
SERVICE DESCRIPTION:
The Phyllis Tuckwell Community Service
comprises:
Hospice at Home:
Services for patients living and dying at home, and support for families
and carers includes:
Planned Proactive home-based care with nursing teams in each of three
localities, each led by Senior Clinical Nurse Specialists. The locality teams work with the Multidisciplinary
Team around patient needs.
For patients and families with for patients who are in an unstable phase
of illness, who have rapidly changing palliative care needs or who are in their
last days or short weeks of life. Includes:
Community Ward
A Virtual Ward - Consultant-led medical service for patients and
families with heightened palliative care needs.
Living Well: site based proactive, planned palliative and supportive
care for patients who are stable or slowly deteriorating, their families and
carers.
This Hospice at Home Manager role works within the
Director of Patient Services Team of: Community Services Manager for Living
Well and Therapies, Patient and Family Support Manager, Inpatient Unit Manager,
Clinical Education Manager, Deputy Director for Nursing and Quality and as part
of the Clinical Leadership Team which includes the Medical Director, Consultants
in Palliative Medicine and the Clinical Administrator Manager.
This is an exciting phase for Phyllis Tuckwell, Your
New Hospice project is well underway, we will occupy a new building on our
Farnham site in 2026, our Hospice at Home services also operate from The Beacon
Centre in Guildford and in our Communities, this role requires visible
leadership and travel across the catchment area.
RESPONSIBILITIES:
1.0
Professional and Clinical Leadership
a.
To lead, develop and manage the community multi-professional team ensuring
high quality integrated care across service areas.
b.
To foster partnership working with patients and families and integrated
care around the patient.
c.
Delegate effectively.
d.
To develop the community model, to ensure robust and responsive service
delivery.
e.
To provide a visible, accessible senior clinical management presence to
the teams, monitoring professional standards and effective use of
resources.
f.
To maintain own clinical knowledge and skills through clinical decision
making, use of clinical judgement in relation to patient safety and clinical
governance and via clinical work.
g.
To keep under review clinical practice and nursing practice through the
monitoring of quality standards, clinical supervision, clinical audit, risk
management, critical incident review and reflective practice.
h.
To maintain oversight of caseloads, monitoring patient acuity and
dependency, sill mix and staffing levels ensuring resources are utilised
effectively, patients and family needs are prioritised according to service
needs, and wellbeing of staff is supported
i.
To act as the Infection Prevention and Control Lead for the community
working jointly with other managers and leads, to inform clinical practice.
j.
To ensure effective multidisciplinary meetings for patient and family
benefit and safe, effective practice.
k.
To liaise with external partners promoting relationships and partnership
working, and to ensure timely and appropriate referrals.
l.
To be proactive in developing our approach on inclusion and equity
enabling access for all who need us.
m.
To
promote the highest standards of holistic clinical and nursing care are
delivered and the use of compassionate, clear, and sensitive communication.
n.
To ensure patient records are properly maintained in accordance with
professional guidelines and Phyllis Tuckwell policy.
o.
To be aware of current thinking, innovations and evidence base for community
service care provision.
p.
To ensure knowledge about patients is maintained in the strictest
confidence and is not divulged except to professionals, where it would
materially assist with the management of care or protection of the individual.
(See Staff Handbook Confidentiality and Data Protection Act).
q.
To ensure that the standards set by the Care Quality Commission, NICE
guidance, other national bodies and relevant safety notices are adhered to in
accordance with legal requirements.
r.
To act
in accordance with your professions Codes of Conduct.
2.0
Leadership and Management
a.
To be a visible leader and role-model for community colleagues at
Phyllis Tuckwell.
b.
To promote a culture of psychologically safe where colleagues wellbeing
is promoted and supported.
c.
To deputise for the Director of Patient Services in their absence as
needed (responsibility shared with other Managers).
d.
To participate in the on call out of hours Manager/Lead rota
e.
To investigate complaints, incidents or concerns from patients or their
relatives, reporting outcomes of the investigation to the Director of Patient
Services/Medical Director, Clinical Governance, and as appropriate, to external
organisations e.g. Care Quality Commission and Safeguarding.
f.
To effectively participate in and facilitate patient safety and quality
improvement groups, to write and update relevant policies, procedures, and
guidelines.
g.
To help develop operational plans for an effective and efficient
clinical service to patients and their families/carers.
h.
To seek patient feedback and develop patient and family engagement in improving
our provision.
i.
To contribute to the annual business planning process.
j.
To be responsible for clinical budgets related to the line managed areas,
working with the Director of Patient Services on preparations for budget
setting.
k.
To familiarise with Phyllis Tuckwell policies and guidelines particularly
those relating to health and safety at work, governance, medicines management
and risk management.
l.
To represent Phyllis Tuckwell at relevant external meetings and engage
with healthcare colleagues as an ambassador and to promote whole system working
and ease of access to responsive end of life care.
m.
To take responsibility for ensuring that appropriate clinical /
managerial supervision is accessed by you and team members.
PLEASE SEE THE FULL JOB DESCRIPTION ATTACHED
