Inpatient Services Manager
Phyllis Tuckwell Memorial Hospice Ltd
The closing date is 22 July 2024
Job summary
Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham, Camberley and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.
Inpatient Services Manager
37.5 hours per week
Salary £59,072 per annum WTE plus on-call allowance
This a great time to join Phyllis Tuckwell as we prepare to return to a new purpose-built Hospice. The 18 bedded In-Patient unit will be a key element of our service offer and must meet the needs of people who live within our catchment and require inpatient specialist palliative and end of life care, ensuring it is fit for the needs of our population in the future.
Phyllis Tuckwell is therefore looking to appoint an inspirational Inpatient Services Manager with the skills to motivate and lead a team during this period of change. They will inspire them to work cohesively, safely, and effectively and will have the resilience and skills to continue to provide leadership and improve services in the future.
While we are building the new Hospice in Farnham, our In-Patient Unit (IPU) and this role - will be based on a temporary basis in Camberley. We are aiming to move into our new Hospice within 20 months, at which point our IPU and this role - will relocate from Camberley to the new Hospice in Farnham.
Main duties of the job
The successful candidate will:
Be a skilled leader of people, able to inspire and bring people together to work effectively for patient and family benefit.
Have very strong, relevant, clinical leadership and management experience.
Be committed to providing a very high standard of compassionate care for patients and families.
Be committed to providing an environment where people enjoy coming to work, are inclusive and treat others with dignity and respect.
Have experience working within the specialism of palliative care.
About us
In return we offer:
6 weeks paid holiday plus public holidays.
NHS Pension membership for current members or Phyllis Tuckwell Group Self Invested Personal Pension (matched contributions up to 7.5%).
Clinical Supervision.
Excellent education and training.
Employee Assistance Programme.
Health Cash Plan Scheme.
Staff Benefit Voucher Scheme.
A motivated team whose passion is to make a difference.
Blue Light Discount Card
We are an equal opportunities employer who value the unique knowledge, skills and experiences people bring. We are committed to promoting a diverse and inclusive culture and warmly welcome applications from all sections of the community.
This post is subject to an enhanced Disclosure and Barring Service check
NO MEDIA OR AGENCIES
Date posted
27 June 2024
Pay scheme
Other
Salary
£59,072 a year plus on-call allowance
Contract
Permanent
Working pattern
Full-time
Reference number
M0001-PHY0523
Job locations
Phyllis Tuckwell Hospice
122 Kings Ride
Camberley
Surrey
GU15 4LZ
Job description
Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION
POST: Inpatient Services Manager
REPORTS TO Director of Patient Services
ACCOUNTABLE TO: Director of Patient Services
The postholder is a member of the Senior Clinical team within Phyllis Tuckwell Hospice Care (PT), who together with the Director of Patient Services and Medical Director, provides leadership to drive forward excellence in palliative and end of life care and continuous improvement.
An essential component of the role is to lead and motivate the inpatient team as it goes through a period of transition. The postholder will inspire members of the team to work cohesively, safely and effectively during the change from the temporary inpatient unit to a new purpose built 18 bedded unit in our new Hospice. They will, with other managers, lead and drive service changes ensuring that they are of very high standard and fit for the future of Phyllis Tuckwell and our population needs.
Key responsibilities include:
To ensure compassionate, individualised, person and family centred care within the inpatient unit.
Support staff wellbeing so that people who work on the IPU, enjoy coming to work, feel satisfied, challenged and supported, are accountable for their actions, are inclusive and treat others with dignity and respect.
To work as an effective member of the many teams within Phyllis Tuckwell including clinical managers, senior clinical team and the support teams.
To foster a seamless operational model based around the family and patients physical and psychological needs, promoting internal integration between teams, responsiveness and efficient use of resources.
To deputise for the Director of Patient Services as needed and take part in the Clinical Manager/Lead on call out of hours rota.
To provide strong, effective clinical leadership, clinical governance and management to the IPU promoting responsive, evidence-based, high quality, end of life care for patients, carers and relatives on the In-Patient Unit (IPU).
To act as a Deputy Accountable Officer of Controlled Drugs.
To support innovation and opportunities for growth and development of roles across the In-Patient Unit and community.
To manage change effectively recognising the impact on people and on services and seeking to support cohesive teamwork and safe and effective care during periods of change.
To contribute to the strategic development of PT and its activities, helping to translate service strategy into effective operations and to ensure that its services reflect, and are responsive to, current and future end of life care need.
To facilitate robust working relationships with partners in other hospices, external teams and services, health care providers to facilitate joint working for patient benefit and to increase awareness of and referrals into Phyllis Tuckwell from primary care, community and secondary healthcare providers.
RESPONSIBILITIES:
1.0 Professional and Clinical Leadership
1.1 To lead, develop and manage the Inpatient multi-professional team, ensuring with the Inpatient Consultant, the delivery of high-quality integrated care around patient needs.
1.2 To provide a visible, accessible senior clinical management presence to the teams.
1.3 To provide direct care to patients, leading by example and as needed by patients and the team.
1.4 To maintain a strong focus on and to monitor and improve professional standards.
1.5 To ensure effective use of resources.
1.6 To manage change effectively, recognising the impact on people and on services and seeking to support cohesive team-work and safe and effective care during periods of change.
1.7 To maintain own clinical knowledge and skills through clinical decision making and use of clinical judgement in relation to patient safety and clinical governance.
1.8 To keep under review clinical practice and continuously improve through the monitoring of quality standards, clinical supervision, clinical audit, risk management, critical incident review and reflective practice
1.9 To ensure processes are in place to support patient acuity and dependency, skill mix, and expertise required within individual professional capability.
1.10 To act as the Infection Prevention and Control Lead for the In-Patient Unit working jointly with other managers and leads to inform clinical practice.
1.11 To act as a Deputy Accountable Officer for Controlled Drugs and deputise as appropriate at the Local Intelligence Network.
1.12 To take a lead on medicines management within the IPU responsible for stock control, administration and safe keeping of all medications held on the IPU, working in accordance with standards determined by the Care Quality Commission and NMC for Administration of Medicines.
1.13 To investigate and report on medicine administration errors or omissions, reporting controlled drug concerns and incidents to the Accountable Officer.
1.14 To ensure effective caseload review and multidisciplinary meetings underpin workload management.
1.15 To liaise with external partners promoting relationships and partnership working, to ensure timely and appropriate referrals, including those from minority or hard to reach groups to promote continuity of care.
1.16 To promote that the highest standards of holistic clinical care are delivered and the use ofcompassionate, clear and sensitive communication.
1.17 To ensure patient records are properly maintained in accordance with professional guidelines and PT policy.
1.18 To be aware of current thinking, innovations and evidence base for care provision.
1.19 To ensure knowledge about patients is maintained in the strictest confidence and is not divulged except to professionals, where it would materially assist with the management of care or protection of the individual. (See Staff Handbook Confidentiality and Data Protection Act).
1.20 To ensure that the standards set by the Care Quality Commission, NICE guidance, other national bodies are adhered to in accordance with legal requirements.
1.21 To act, at all times, in accordance within the relevant professions Code of Professional Conduct.
2.0 Managerial
2.1 To deputise for the Director of Patient Services in their absence on a rota.
2.2 To take part in the on call out of hours Manager/Lead rota.
2.3 To investigate complaints, incidents or concerns from patients or their relatives, reporting outcomes of the investigation to the Director of Patient Services/Medical Director, Deputy Director of Nursing, Clinical Governance committee, and as appropriate, to the ICSs Care Quality Commission and Safeguarding, depending on the nature of the incident.
2.4 To take responsibility for the efficient and effective running of the In-Patient Unit, overseeing the nursing rota to ensure the ward is safely staffed, with an appropriate skill mix.
2.5 To work in conjunction with the Voluntary Services Manager to oversee the support of ward-based volunteers and ward receptionists, ensuring standards are maintained.
2.6 To assist in the writing and update of policies, procedures, and guidelines.
2.7 To meet regularly with PT Clinical Managers, Leads, and the teams to ensure good working relationships, effective communication and ease of access to services based on clinical need.
2.8 To help develop operational plans for an effective and efficient clinical service to patients and their families/carers seeking feedback on provision.
2.9 To contribute to the annual business planning process.
2.10 To be responsible for clinical budgets related to the line managed areas, working with the Director of Patient Services on preparations for budget setting.
2.11 To familiarise with policies and guidelines particularly those relating to health and safety at work, governance, medicines management and risk management and to support the review and writing of these as delegated.
2.12 To represent PT at relevant external meetings and engage with healthcare colleagues to promote whole system working and ease of access to responsive end of life care.
2.13 To take responsibility for ensuring that appropriate clinical / managerial supervision is in place and attended for yourself and team members.
2.14 To monitor annual leave, sick leave and general wellbeing of the IPU nurses and health care assistants and other members of the team as needed, liaising with the Human Resources team and relevant team managers/leads.
2.15 To lead the recruitment and selection of additional or replacement team members and participate in the selection process of other posts as requested.
2.16 To provide cross cover and support for other service areas at times of need or absence.
3.0 Training and Development
a) Team
3.1 To provide clinical and management support to team members, promoting and maintaining effective relationships and team working.
3.2 To take part in PTs induction programme and with any ongoing training for health care professionals.
3.3 To facilitate an environment that promotes development opportunities, education, learning and reflection in practice.
3.4 To review team objectives as part of the appraisal and performance review process linked to PTs strategy.
b) Personal
3.5 To maintain own professional registration via the relevant revalidation process.
3.6 To maintain own personal and professional development.
3.7 To engage with the PT clinical and managerial supervision and the appraisal and professional development planning process. through PT appraisal process.
3.8 To maintain a dynamic interest in all professional matters associated with palliative and end of care, clinical leadership and management.
3.9 To ensure own resilience with support from PT as needed.
please see the attached job description for full details.
Job description
Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION
POST: Inpatient Services Manager
REPORTS TO Director of Patient Services
ACCOUNTABLE TO: Director of Patient Services
The postholder is a member of the Senior Clinical team within Phyllis Tuckwell Hospice Care (PT), who together with the Director of Patient Services and Medical Director, provides leadership to drive forward excellence in palliative and end of life care and continuous improvement.
An essential component of the role is to lead and motivate the inpatient team as it goes through a period of transition. The postholder will inspire members of the team to work cohesively, safely and effectively during the change from the temporary inpatient unit to a new purpose built 18 bedded unit in our new Hospice. They will, with other managers, lead and drive service changes ensuring that they are of very high standard and fit for the future of Phyllis Tuckwell and our population needs.
Key responsibilities include:
To ensure compassionate, individualised, person and family centred care within the inpatient unit.
Support staff wellbeing so that people who work on the IPU, enjoy coming to work, feel satisfied, challenged and supported, are accountable for their actions, are inclusive and treat others with dignity and respect.
To work as an effective member of the many teams within Phyllis Tuckwell including clinical managers, senior clinical team and the support teams.
To foster a seamless operational model based around the family and patients physical and psychological needs, promoting internal integration between teams, responsiveness and efficient use of resources.
To deputise for the Director of Patient Services as needed and take part in the Clinical Manager/Lead on call out of hours rota.
To provide strong, effective clinical leadership, clinical governance and management to the IPU promoting responsive, evidence-based, high quality, end of life care for patients, carers and relatives on the In-Patient Unit (IPU).
To act as a Deputy Accountable Officer of Controlled Drugs.
To support innovation and opportunities for growth and development of roles across the In-Patient Unit and community.
To manage change effectively recognising the impact on people and on services and seeking to support cohesive teamwork and safe and effective care during periods of change.
To contribute to the strategic development of PT and its activities, helping to translate service strategy into effective operations and to ensure that its services reflect, and are responsive to, current and future end of life care need.
To facilitate robust working relationships with partners in other hospices, external teams and services, health care providers to facilitate joint working for patient benefit and to increase awareness of and referrals into Phyllis Tuckwell from primary care, community and secondary healthcare providers.
RESPONSIBILITIES:
1.0 Professional and Clinical Leadership
1.1 To lead, develop and manage the Inpatient multi-professional team, ensuring with the Inpatient Consultant, the delivery of high-quality integrated care around patient needs.
1.2 To provide a visible, accessible senior clinical management presence to the teams.
1.3 To provide direct care to patients, leading by example and as needed by patients and the team.
1.4 To maintain a strong focus on and to monitor and improve professional standards.
1.5 To ensure effective use of resources.
1.6 To manage change effectively, recognising the impact on people and on services and seeking to support cohesive team-work and safe and effective care during periods of change.
1.7 To maintain own clinical knowledge and skills through clinical decision making and use of clinical judgement in relation to patient safety and clinical governance.
1.8 To keep under review clinical practice and continuously improve through the monitoring of quality standards, clinical supervision, clinical audit, risk management, critical incident review and reflective practice
1.9 To ensure processes are in place to support patient acuity and dependency, skill mix, and expertise required within individual professional capability.
1.10 To act as the Infection Prevention and Control Lead for the In-Patient Unit working jointly with other managers and leads to inform clinical practice.
1.11 To act as a Deputy Accountable Officer for Controlled Drugs and deputise as appropriate at the Local Intelligence Network.
1.12 To take a lead on medicines management within the IPU responsible for stock control, administration and safe keeping of all medications held on the IPU, working in accordance with standards determined by the Care Quality Commission and NMC for Administration of Medicines.
1.13 To investigate and report on medicine administration errors or omissions, reporting controlled drug concerns and incidents to the Accountable Officer.
1.14 To ensure effective caseload review and multidisciplinary meetings underpin workload management.
1.15 To liaise with external partners promoting relationships and partnership working, to ensure timely and appropriate referrals, including those from minority or hard to reach groups to promote continuity of care.
1.16 To promote that the highest standards of holistic clinical care are delivered and the use ofcompassionate, clear and sensitive communication.
1.17 To ensure patient records are properly maintained in accordance with professional guidelines and PT policy.
1.18 To be aware of current thinking, innovations and evidence base for care provision.
1.19 To ensure knowledge about patients is maintained in the strictest confidence and is not divulged except to professionals, where it would materially assist with the management of care or protection of the individual. (See Staff Handbook Confidentiality and Data Protection Act).
1.20 To ensure that the standards set by the Care Quality Commission, NICE guidance, other national bodies are adhered to in accordance with legal requirements.
1.21 To act, at all times, in accordance within the relevant professions Code of Professional Conduct.
2.0 Managerial
2.1 To deputise for the Director of Patient Services in their absence on a rota.
2.2 To take part in the on call out of hours Manager/Lead rota.
2.3 To investigate complaints, incidents or concerns from patients or their relatives, reporting outcomes of the investigation to the Director of Patient Services/Medical Director, Deputy Director of Nursing, Clinical Governance committee, and as appropriate, to the ICSs Care Quality Commission and Safeguarding, depending on the nature of the incident.
2.4 To take responsibility for the efficient and effective running of the In-Patient Unit, overseeing the nursing rota to ensure the ward is safely staffed, with an appropriate skill mix.
2.5 To work in conjunction with the Voluntary Services Manager to oversee the support of ward-based volunteers and ward receptionists, ensuring standards are maintained.
2.6 To assist in the writing and update of policies, procedures, and guidelines.
2.7 To meet regularly with PT Clinical Managers, Leads, and the teams to ensure good working relationships, effective communication and ease of access to services based on clinical need.
2.8 To help develop operational plans for an effective and efficient clinical service to patients and their families/carers seeking feedback on provision.
2.9 To contribute to the annual business planning process.
2.10 To be responsible for clinical budgets related to the line managed areas, working with the Director of Patient Services on preparations for budget setting.
2.11 To familiarise with policies and guidelines particularly those relating to health and safety at work, governance, medicines management and risk management and to support the review and writing of these as delegated.
2.12 To represent PT at relevant external meetings and engage with healthcare colleagues to promote whole system working and ease of access to responsive end of life care.
2.13 To take responsibility for ensuring that appropriate clinical / managerial supervision is in place and attended for yourself and team members.
2.14 To monitor annual leave, sick leave and general wellbeing of the IPU nurses and health care assistants and other members of the team as needed, liaising with the Human Resources team and relevant team managers/leads.
2.15 To lead the recruitment and selection of additional or replacement team members and participate in the selection process of other posts as requested.
2.16 To provide cross cover and support for other service areas at times of need or absence.
3.0 Training and Development
a) Team
3.1 To provide clinical and management support to team members, promoting and maintaining effective relationships and team working.
3.2 To take part in PTs induction programme and with any ongoing training for health care professionals.
3.3 To facilitate an environment that promotes development opportunities, education, learning and reflection in practice.
3.4 To review team objectives as part of the appraisal and performance review process linked to PTs strategy.
b) Personal
3.5 To maintain own professional registration via the relevant revalidation process.
3.6 To maintain own personal and professional development.
3.7 To engage with the PT clinical and managerial supervision and the appraisal and professional development planning process. through PT appraisal process.
3.8 To maintain a dynamic interest in all professional matters associated with palliative and end of care, clinical leadership and management.
3.9 To ensure own resilience with support from PT as needed.
please see the attached job description for full details.
Person Specification
Experience
Essential
- Proven clinical and leadership experience at a senior clinical level and of managing teams and excellent leadership skills.
- Experience of working within the speciality of Palliative Care/Oncology/Chronic disease management.
- Experience of a leadership role within an In-Patient Unit.
- Good understanding of end-of-life care priorities and initiatives both locally and nationally.
- Experience of change management.
- Experience of workforce management and development.
- Experience of quality assurance, clinical audit, patient safety and clinical governance.
- Experience of service development.
Desirable
- Experience of medicines management.
- Experience of whole system working.
Skills and Knowledge
Essential
- Excellent communication and interpersonal skills, including networking and relationship building.
- Influencing and negotiation skills.
- High self-awareness, organisational, communication skills and coping strategies to ensure personal resilience.
- Ability to work under pressure.
- Ability to work on own and in conjunction with other senior clinical and non-clinical colleagues.
- Ability to work within a multidisciplinary team, with team skills.
- Good organisational and time management skills.
Other
Essential
- Motivated and enthusiastic with a high level of self-awareness.
- Approachable.
- Flexible and proactive.
- Confident decision maker.
- Computer literate - Microsoft office, Word, Excel, SharePoint.
- Committed to the ethos and values of PT.
Desirable
- Budget management
Qualifications
Essential
- Clinical Professional qualification.
- Current registration with relevant professional body.
- Educated to degree level, or equivalent experience and / or has relevant MSc.
- Relevant continuing professional development in leadership and management.
Desirable
- Relevant continuing professional development in palliative and end of life care.
Person Specification
Experience
Essential
- Proven clinical and leadership experience at a senior clinical level and of managing teams and excellent leadership skills.
- Experience of working within the speciality of Palliative Care/Oncology/Chronic disease management.
- Experience of a leadership role within an In-Patient Unit.
- Good understanding of end-of-life care priorities and initiatives both locally and nationally.
- Experience of change management.
- Experience of workforce management and development.
- Experience of quality assurance, clinical audit, patient safety and clinical governance.
- Experience of service development.
Desirable
- Experience of medicines management.
- Experience of whole system working.
Skills and Knowledge
Essential
- Excellent communication and interpersonal skills, including networking and relationship building.
- Influencing and negotiation skills.
- High self-awareness, organisational, communication skills and coping strategies to ensure personal resilience.
- Ability to work under pressure.
- Ability to work on own and in conjunction with other senior clinical and non-clinical colleagues.
- Ability to work within a multidisciplinary team, with team skills.
- Good organisational and time management skills.
Other
Essential
- Motivated and enthusiastic with a high level of self-awareness.
- Approachable.
- Flexible and proactive.
- Confident decision maker.
- Computer literate - Microsoft office, Word, Excel, SharePoint.
- Committed to the ethos and values of PT.
Desirable
- Budget management
Qualifications
Essential
- Clinical Professional qualification.
- Current registration with relevant professional body.
- Educated to degree level, or equivalent experience and / or has relevant MSc.
- Relevant continuing professional development in leadership and management.
Desirable
- Relevant continuing professional development in palliative and end of life care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Phyllis Tuckwell Memorial Hospice Ltd
Address
Phyllis Tuckwell Hospice
122 Kings Ride
Camberley
Surrey
GU15 4LZ
Employer's website
Employer details
Employer name
Phyllis Tuckwell Memorial Hospice Ltd
Address
Phyllis Tuckwell Hospice
122 Kings Ride
Camberley
Surrey
GU15 4LZ
Employer's website
For questions about the job, contact:
Date posted
27 June 2024
Pay scheme
Other
Salary
£59,072 a year plus on-call allowance
Contract
Permanent
Working pattern
Full-time
Reference number
M0001-PHY0523
Job locations
Phyllis Tuckwell Hospice
122 Kings Ride
Camberley
Surrey
GU15 4LZ
Supporting documents
Privacy notice
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