Director of Income Generation

Job description

Job responsibilities

POST: Director of Income Generation

RESPONSBILE TO; Chief Executive

RESPONSIBLE FOR: Head of Community & Events, Head of Individual Giving, Head of Retail, Capital Appeal Manager, Innovation Manager, and I.G. Support Officer.

INCOME STREAMS: Retail, Legacies, Individual Giving, Appeals, Trusts and Foundations, Corporate, Major Donor, Community and Events.

JOB PURPOSE:

Member of the senior leadership team with responsibility for leading a diverse portfolio of activities to generate income for the Hospice.

Together with other senior leaders and the Chief Executive, be responsible for the day to day management and operation of PT.

To sustain and develop a balanced, and diverse income generation portfolio, focusing on maximising income and developing enduring relationships with supporters and customers across our region.

Identify new and innovative income generation opportunities to ensure Phyllis Tuckwell continues to be financially sustainable and can fund future growth in service provision.

Ensure the integration of what we do and how we fund it is embedded across the organisation.

KEY RESPONSIBILITIES:

1.0 Management and Leadership

1.1 Provide direction, expertise, guidance, vision, and leadership to all teams on income generation activities, in a way that enables the teams to own the delivery of strategy and plans.

1.2 Ensure all targets within business plans and budgets, and key performance indicators are met.

1.3 Develop a clear supporter journey for all supporters of Phyllis Tuckwell. Ensure that this is implemented and monitored on a regular basis.

1.4 In conjunction with the finance team prepare the annual budget and business plan for all areas of Income Generation.

1.5 Produce updates and reports, tracking performance against strategy, operational plans and financial targets for Managers, Directors, and Trustees.

1.6 Working closely with the Marketing and Communications team, build strong relationships, both internally and externally, to maximise the profile of the organisation and maintain high levels of engagement.

1.7 Network extensively across the catchment and the sector building strong relationships and maintaining contacts in key organisations.

1.8 Promote the hospices services acting as a spokesperson for the hospice at outside events or to the media as required.

1.9 Ensure that data is kept accurate and secure and used to make data driven decision across the income generation teams.

1.10 Ensure all activities are compliant with regulating bodies, e.g. Fundraising Regulator, Gambling commission, ICO, HMRC etc.

1.11 Explore and develop innovative fundraising approaches, leveraging digital platforms, social media, and emerging trends to expand donor networks and reach new audiences.

1.12 Ensure that risks are appropriately identified and managed across income generation and marketing and communications activities.

1.13 Ensure that the importance of income generation is known across the hospice and that across the organisation everyone understands their role in securing income.

1.14 Create effective relationships with senior management team colleagues, collaborating and working jointly as part of a high-performing executive team.

1.15 Encourage and facilitate creative thinking cross the income generation teams. Promote a can do attitude to increase effectiveness, drive income and improve ROI.

2.0 Training and Development

a) Team

2.1 Ensure the IG team receive appropriate training and development to assist them in their individual and team roles in order to improve efficiency and team morale.

b) Personal

2.2 Keep abreast of developments across the voluntary sector and to develop effective networks within the hospice movement and other organisations as appropriate.

2.3 Identify appropriate personal development needs and agree with the Chief Executive so as to keep up to date with the range of professional and personal skills required by the post.

Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to

• adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Qualifications

Essential

• Educated to degree level or evidence of significant relevant experience, together with evidence of continuing personal and professional development.
• Management qualification in fundraising.

Experience

Essential

• Extensive specialist knowledge and experience of income generation at Director level.
• Significant experience of developing IG strategy, thinking ahead and setting clear direction with proven track record of leading and implementing fundraising strategies.
• Demonstrable success in generating significant levels of income and sustained growth across a diverse spectrum of funding streams.
• Building on success the ability to evaluate types of initiatives and programmes within the scope of this post and initiate, develop and deliver new ones.
• Strong business acumen with evidence of decision making based on commercial awareness and sound business practice.
• Experience of working at a senior level in a role which requires organisation wide, cross-functional strategic perspective on issues, challenges and opportunities.
• Experience of engaging and influencing different audiences, understanding and responding to their needs and motivations.
• Excellent understanding of audiences with the ability to articulate a clear case for support and influence significant giving.
• Proven management and leadership experience and experience of empowering teas to achieve results.
• Experience of managing budgets, planning, forecasting, and analysing performance.
• Demonstrable track record of leading high performing teams, motivating and achieving effectiveness.
• Able to use, develop and analyse data and key performance indicators to analyse trends and increase effectiveness/income.
• Familiar with regulating bodies including Code of Fundraising Practice, Gambling Commission, General Data Protection Regulations (GDPR).

Skills, Competence and Qualities

Essential

• Demonstrable experience of building and developing effective relationships and partnerships internally and externally.
• Experience of engaging and influencing different audiences as well as responding to their needs and motivations.
• Excellent interpersonal and communication skills (written, spoken and presentation) with the ability to engage effectively with, and influence multiple stakeholders, internally and externally.
• Ability to work with people of different backgrounds, internally and externally and committed to equality, diversity and inclusion.
• Flexible and able to work outside office hours.
• Able to work under pressure, set priorities and meet deadlines.
• Can do attitude, inspirational and empowering, able to work under pressure and meet deadlines.
• Ability to develop a positive, productive and collaborative relationships with Trustees, staff, volunteers, healthcare partners and supporters.
• Sense of humour.
• Builds strong and productive relationship based on trust and respect.
• Works well as part of a team and collaborates well with people at all levels.
• Empathy for the mission, vision and values of PT.
• Driving licence and willingness to travel to fulfil requirements of the role.

Using Information and Systems

Essential

• Excellent working knowledge of Microsoft suite, Blackbaud Raisers Edge or similar CRM, Retail EPOS systems, e.g. Cybertill.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD

Address

Headway House

Crosby Way

Farnham

Surrey

GU9 7XG

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)