Job summary
Alongside our operational teams, we have a growing team of staff who provide valuable support in maintaining our community services. You could be one of them, sharing your skills and enthusiasm to help create a team that is flexible, responsive, with opportunities to learn and develop.
Salary: £24,053 per annum - £12.50 per hour
Hours: 37 hours per week or variable - 5 over 7 day rota, 09:0020:00 including bank holidays
Main duties of the job
Key responsibilities will include:
- Provide an efficient and effective office administration service by greeting visitors, answering the telephone, taking messages, filing and scanning documents.
- Create and maintain CRMs, databases, files and other records.
- Collate data and run reports.
- Take referrals and answer queries from referring organisations and service users.
What were looking for:
- NVQ Level 2 in Business Administration or equivalent experience
- Previous experience in a busy office or reception environment
About us
We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.
Why you should work for us:
28 Days annual leave and8 days bank holiday. Pro rata for part time employees
Workplace pension scheme
Flexible working where suitable to the role
Employee Assistance Programme
Free on-site parking
Comprehensive training and development opportunities
Exclusive deals and discounts on products and services
Friendly and supportive working environment
Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application
To Apply
Please visit www.murrayhall.co.uk/jobs for an application form which needs to be completed and emailed to HR@murrayhall.co.uk or posted to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL. All applications must be submitted before the closing date stated below.
This role will be subject to a Basic DBS check.
Job description
Job responsibilities
To deal with day-to-day general telephone and personal enquiries, providing high
quality customer service including guidance and support. Responsible for ensuring
all enquiries are dealt with and actions are followed up in an effective and timely
manner.
To take referrals for the organisations support services, ensuring that they are
processed accurately and swiftly according to the requirements of each service.
To use a comprehensive database to enter all client information and service
intervention details and to produce reports using Microsoft Excel, Access and other
database systems.
To work closely with the Data Analyst to provide information/data for management
reporting requirements.
To be responsible for administration and monitoring processes of client records and
the collation of service statistics inclusive of Charity Log and other project data
bases.
Work alongside other colleagues and provide additional administrative support to
different services as and when required.
To liaise with other organisations with regards to supporting clients including Murray
Hall partners and other health professionals.
To ensure changes to clients circumstance is appropriate recorded on client
files/database and other services informed where required.
To type letters, reports and general documents using Microsoft Word, including
minutes of meetings when and where required and attendance at meetings for note
taking, as and when required.
To be responsible for the efficient processing of all daily out-going mail.
To assist in the purchasing of goods/services completing appropriate forms and
maintaining a purchase order record.
To assist in the preparation of marketing materials for events/promotional activities,
producing simple publicity material i.e. posters and flyers, using appropriate software
packages.
Check all invoices against activity in accordance with Murray Hall Community Trust
financial processes.
Assist in managing the service petty cash system in line with Murray Hall Community
Trust Finance procedures, and inputting of information relating to invoices if
required.
Participate in supervision and appraisal meetings with Business Support
Administrator Team Leader.
Attend any mandatory and any relevant training and induction courses in line with job
post.
Work in accordance with necessary policies, procedures, guidelines, protocols and
appropriate code of ethics.
Raise awareness and promote the work of the charity.
Promote equal opportunities and an open approach in all areas of work bearing in
mind the need to maintain appropriate confidentiality at all times.
To undertake any other duties commensurate with grade as delegated by Service
Manager.
Job description
Job responsibilities
To deal with day-to-day general telephone and personal enquiries, providing high
quality customer service including guidance and support. Responsible for ensuring
all enquiries are dealt with and actions are followed up in an effective and timely
manner.
To take referrals for the organisations support services, ensuring that they are
processed accurately and swiftly according to the requirements of each service.
To use a comprehensive database to enter all client information and service
intervention details and to produce reports using Microsoft Excel, Access and other
database systems.
To work closely with the Data Analyst to provide information/data for management
reporting requirements.
To be responsible for administration and monitoring processes of client records and
the collation of service statistics inclusive of Charity Log and other project data
bases.
Work alongside other colleagues and provide additional administrative support to
different services as and when required.
To liaise with other organisations with regards to supporting clients including Murray
Hall partners and other health professionals.
To ensure changes to clients circumstance is appropriate recorded on client
files/database and other services informed where required.
To type letters, reports and general documents using Microsoft Word, including
minutes of meetings when and where required and attendance at meetings for note
taking, as and when required.
To be responsible for the efficient processing of all daily out-going mail.
To assist in the purchasing of goods/services completing appropriate forms and
maintaining a purchase order record.
To assist in the preparation of marketing materials for events/promotional activities,
producing simple publicity material i.e. posters and flyers, using appropriate software
packages.
Check all invoices against activity in accordance with Murray Hall Community Trust
financial processes.
Assist in managing the service petty cash system in line with Murray Hall Community
Trust Finance procedures, and inputting of information relating to invoices if
required.
Participate in supervision and appraisal meetings with Business Support
Administrator Team Leader.
Attend any mandatory and any relevant training and induction courses in line with job
post.
Work in accordance with necessary policies, procedures, guidelines, protocols and
appropriate code of ethics.
Raise awareness and promote the work of the charity.
Promote equal opportunities and an open approach in all areas of work bearing in
mind the need to maintain appropriate confidentiality at all times.
To undertake any other duties commensurate with grade as delegated by Service
Manager.
Person Specification
Knowledge & Skills
Essential
- Good working knowledge of Microsoft Word, Excel, PowerPoint and
- Outlook. Training will be provided in bespoke database systems.
- Clear and concise communication and skills i.e., verbal, non-verbal,
- written and listening) and ability to use appropriate communication
- methods (telephone, face to face, email, social media etc
- Must demonstrate the ability of organisational and time management
- skills, to prioritise workload and work on own initiative.
- Ability to maintain accurate recording systems.
- Knowledge of protection procedures, record-keeping and information
- sharing policies.
- Ability to manage boundaries with both clients and professionals.
- Ability to handle confidential material in accordance with
- confidentiality policy and GDPR policy.
- Must demonstrate a mature attitude with good listening skills.
- Must have an awareness and understanding of people with a diverse
- background and a commitment to equal opportunities.
- Must be able to communicate at all levels from general public, clients
- and professionals.
- Must have good writing and reading skills.
Desirable
- To demonstrate an understanding of service users and their carers.
- An awareness of the voluntary sector
General Attributes
Essential
- Must demonstrate the ability to work as part of a team and
- demonstrate a team ethic.
-
- To work flexibly to support the delivery of a 7-day service around the
- business needs of the organisation, including evening, weekend and
- bank holiday working on a rota basis.
- Must demonstrate ability to liaise with other agencies, professionals
- and all members of the general public in a pleasant and approachable
- manner.
-
- Must demonstrate organisational abilities and effective time
- management.
-
- Must demonstrate reliability and be self-motivated.
-
- Must maintain confidentiality and work non-judgmentally.
-
- Must be able to manage workload effectively and efficiently and have
- a flexible approach to duties
Qualifications
Essential
- Good standard general education including GCSE grade C or higher (or
- equivalent) in Maths and English.
- Committed to continuous education through workshops, seminars and
- conferences.
Desirable
- Hold or be working towards a recognisable business administration
- qualification.
Experience
Essential
- Experience of working with members of the public in a health and
- social environment.
- Experience of working with multi-disciplinary skills.
- Experience of working as an effective team player.
- Proven experience of maintaining data reporting systems and
- generating meaningful reports.
Desirable
- Experience of working directly with service users or other vulnerable
- groups.
- Experience of reception duties and hospitality requirements.
Person Specification
Knowledge & Skills
Essential
- Good working knowledge of Microsoft Word, Excel, PowerPoint and
- Outlook. Training will be provided in bespoke database systems.
- Clear and concise communication and skills i.e., verbal, non-verbal,
- written and listening) and ability to use appropriate communication
- methods (telephone, face to face, email, social media etc
- Must demonstrate the ability of organisational and time management
- skills, to prioritise workload and work on own initiative.
- Ability to maintain accurate recording systems.
- Knowledge of protection procedures, record-keeping and information
- sharing policies.
- Ability to manage boundaries with both clients and professionals.
- Ability to handle confidential material in accordance with
- confidentiality policy and GDPR policy.
- Must demonstrate a mature attitude with good listening skills.
- Must have an awareness and understanding of people with a diverse
- background and a commitment to equal opportunities.
- Must be able to communicate at all levels from general public, clients
- and professionals.
- Must have good writing and reading skills.
Desirable
- To demonstrate an understanding of service users and their carers.
- An awareness of the voluntary sector
General Attributes
Essential
- Must demonstrate the ability to work as part of a team and
- demonstrate a team ethic.
-
- To work flexibly to support the delivery of a 7-day service around the
- business needs of the organisation, including evening, weekend and
- bank holiday working on a rota basis.
- Must demonstrate ability to liaise with other agencies, professionals
- and all members of the general public in a pleasant and approachable
- manner.
-
- Must demonstrate organisational abilities and effective time
- management.
-
- Must demonstrate reliability and be self-motivated.
-
- Must maintain confidentiality and work non-judgmentally.
-
- Must be able to manage workload effectively and efficiently and have
- a flexible approach to duties
Qualifications
Essential
- Good standard general education including GCSE grade C or higher (or
- equivalent) in Maths and English.
- Committed to continuous education through workshops, seminars and
- conferences.
Desirable
- Hold or be working towards a recognisable business administration
- qualification.
Experience
Essential
- Experience of working with members of the public in a health and
- social environment.
- Experience of working with multi-disciplinary skills.
- Experience of working as an effective team player.
- Proven experience of maintaining data reporting systems and
- generating meaningful reports.
Desirable
- Experience of working directly with service users or other vulnerable
- groups.
- Experience of reception duties and hospitality requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
