Murray Hall Community Trust

Programme Coordinator

The closing date is 09 October 2025

Job summary

Counselling, music and drama therapy, mindfulness, play and arts-based interventions are some of the many ways in which we support our communities. If you are passionate about supporting people with their mental health and well-being and are organised, a good communicator and can support our Clinical Service Manager in ensuring programmes are delivered on time and within budget, then this role is for you.

Main duties of the job

To co-ordinate and oversee the planning and implementation marketing and evaluation of a range of designated programmes and initiatives. Manage direct reports and work closely with all team members, to ensure the provision of responsive and effective services and the achievement of targets and outcomes within the parameters of the service specification and budgetary constraints.

About us

We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.

What we offer:

28 Days annual leave + 8 days bank holiday (pro rata for part time employees)
Workplace pension scheme
Employee Assistance Programme
Free on-site parking
Comprehensive training and development opportunities
Exclusive deals and discounts on products and services
Friendly and supportive working environment

Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.

Email your completed application form to HR@murrayhall.co.ukor post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 09/10/2025.

For an informal discussion please contact Anna Eeles at 07361 557478

Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, please submit your application as soon as possible.

Date posted

25 September 2025

Pay scheme

Other

Salary

£25,642 a year

Contract

Permanent

Working pattern

Full-time

Reference number

L0110-25-0016

Job locations

Murray Hall Community Trust

St. Marks Road

Tipton

West Midlands

DY4 0SL

Job description

Job responsibilities

Support the service manager to ensure referrals into the service are directed through the appropriate MHCT programme(s), meet the programme(s) criteria and are allocated and assessed for the most appropriate support across any of MHCT services/programmes.

Line management of direct reports, to oversee and evaluate employee contribution, performance and development, ensuring they are working to the required quality standards and set targets.

Ensure that each programme remains within the allocated budget and promptly report any issues to the Service Manager.

Develop and maintain procedures /systems and be accountable for the smooth day to day running of the service and its programmes.

Where appropriate, to support the link worker with the initial triage of referrals and allocate them to the appropriate programme(s), redirecting any referrals which do not meet programme criteria to the original referring or signposting to internal/external services according to need.

Undertake allocation meetings, providing clear and concise instruction and guidance.

Recruit service users as Service Champions and work closely with the Service Manager to provide opportunities for them to actively contribute to service development.

Ensure that all MHCT employed and sessional practitioners access and participate in regular clinical supervision.

Establish a schedule and conduct regular file audits and report findings to the Service Manager, with improvement proposals. Provide guidance and training for direct reports, as required.

Identify programme performance criteria and develop and implement effective monitoring system to record and measure agreed outcomes in line with Key Performance Indications (KPIs).

Propose ways in which to improve service delivery and implement any new initiatives/changes as agreed with the Service Manager.

Attend internal/external meetings, events and training and development opportunities as directed by the Service Manager.

Support the Service Manager and participate as directed, in the delivery of workshops and presentations to a range of internal/external audiences.

Ensure all required data, case studies, impact evidence, performance against KPIs and other relevant information is recorded and maintained via the appropriate system(s) and database(s) such as Customer Relationship Management (CRM) and evidence-based tools e.g. Outcomes Star.

Preparation of internal/external monitoring reports and submission to the Service Manager for Executive Management Team (EMT) sign-off.

Following triage by clinical lead to oversee the allocation of referrals to sessional counsellors/therapists/specialists according to their skills/qualification to meet the needs of the service user.

Work closely with HR to ensure the sessional counsellor/therapist recruitment and onboarding process is completed in accordance with MHCTs safer recruitment process, including professional membership, insurances and CPD.

Support the Service Manager in ensuring there is sufficient sessional counsellor/therapist/specialists capacity to meet service demands and requirements.

Work in an integrated way with CAMHS Single Point of Access (SPA) service.

In consultation with the Service Manager (Clinical Lead), ensure referrals which do not meet the programme criteria are directed back to SPA for triage to the most appropriate support.