Service Manager Sandwell Community Dementia Service

Job description

Job responsibilities

Leadership and Service Development:

Work strategically with the Executive Team and Provider Collaborative Partnership, statutory and third sector organisations, commissioners and PCNs to integrate the service pathway within the health and social care system.

To promote and encourage service-user involvement and co-production in all aspects of the service.

To support Provider Collaborative partners to identify gaps in provision in the health and care system, flagging up these gaps to senior managers and commissioners by means of agreed communication channels.

To develop robust and strong relationships with ethnic minority groups and people with protected characteristics, including informal family carers, within each of the Sandwell six towns, embracing an inclusive approach to developing resilient and strong communities.

To work with the Operations and Development Executive and partnership senior managers to deliver the service contract KPIs.

Develop partnerships with PCN/GP leads, Mental Health Trust Adult Social Care and acute services leads to promote SCDS, evaluating the effectiveness of the service reach and integration of delivery.

Operational responsibilities:

To manage the service as a whole working closely with the partnership team to deliver the full-service specification.

To support the policy, procedure and practice for all staff employed within this service and support lead partners and their staff, taking a whole system approach.

To work in conjunction with all partners ensuring there is clear and good communication with internal colleagues, partners and service team members to deliver a quality service and to meet contractual requirements.

To be responsible for holding regular meetings with team and partners to ensure contract compliance KPI returns are returned by the required deadlines.

To create effective channel of communication with internal & external stakeholders, including Black Country Healthcare NHS Foundation Trust, Sandwell and West Birmingham NHS Trust, iCares, STARS, Sandwell Metropolitan Council, GP Practices/PCNs.

To provide accurate KPI reporting and analysis of data to senior managers and commissioners to meet the compliance requirements for this contract.

To ensure the CRM system is capturing the relevant data to support KPI evidence.

To provide management guidance and support (with partner organisations) and clinical supervision for Dementia Navigators and Community Dementia Advisers, to safeguard the wellbeing of staff and address development needs of the team.

To support training arrangements to ensure skills set and knowledge of staff working within this service. Making sure screening tools and procedures are fully understood, and staff have the knowledge and understanding to support service users with legal, financial issues to include LPAs and Advance Care Planning.

To check staff compliance with the use of Charity Log CRM software system to ensure accuracy and timely recording to meet contract activity reporting.

To be a designated safeguarding lead, responsible for managing and embedding safeguarding practice within the partnership, ensuring internal and local safeguarding procedures are followed, and addressing identified issues to ensure vulnerable people are protected and harm is prevented.

To work with the Operations and Development Executive and service users in the co-development if the service - ensuring we have focus groups and events, as well as regular client feedback, regular client surveys and focus groups.

Marketing and Promotion:

To promote the service as required by the Operations and Development Executive, presenting the service to Health and Social Care professionals.

To ensure that the marketing and promotion of the service functionality is supported and embedded within the collaborative partnership.

To ensure that there is a standard message that is easily understood and enables all potential service users and those likely to refer into the service to understand the pathway and how people with a memory problem will benefit from being supported by the service.

To lead on the development of raising the awareness of Dementia Friendly Communities to the community, education settings and other organisations within Sandwell.

To actively help and support leads within each of the six towns to have local resources and service awareness to provide appropriate access to information and advice to provide to service users, building knowledge and resources and increasing awareness of dementia within local organisations to support service users through their journey of dementia.

Person Specification

Knowledge, Skills & General Attributes

Essential

• Ability to manage a varied workload with competing priorities.
• Advanced knowledge of Dementia and skills in evidence-based approaches.
• Good written and verbal communication skills.
• Excellent IT skills with confident use of MS Office packages including Word, Excel, Outlook and Power Point.
• Ability to work independently, effectively and proactively.
• Excellent personal organisation and time management skills.
• Ability to communicate with people at all levels.
• Presentation and public speaking skills to promote the service.
• Good networking skills.
• Strong attention to detail and pride in accuracy.
• Adult Safeguarding Procedures
• Lone Working Procedures
• Knowledge of the Mental Health Capacity Act
• An understanding of client confidentiality (GDPR).
• Able to drive and have access to a vehicle to travel independently across the service area.
• Ability to stay calm and productive when there are urgent deadlines to be met.
• A diplomatic approach to people when dealing with conflicting priorities
• Confident and willing to find solutions to issues, with a high level of personal motivation and pride.
• Empathy in understanding service users needs.
• Demonstrate respect for equality and diversity and works to actively promote an inclusive work environment and service.
• Demonstrates commitment to own learning and continuous improvement through learning and personal development.
• Undertake an enhanced DBS check and maintain a DBS Update service membership.

Qualifications

Essential

• Professional Qualification e.g., social work, nursing, Occupational Therapy, or equivalent.

Experience

Essential

• Problem solving skills and knowledge and experience of solution focussed approaches.
• Aware of National and Local Policy drivers relevant to Dementia care.
• Proven Leadership ability in a Health, Primary and Social Care environment.
• Demonstrable experience of working proactively in a busy environment and developing inter-professional relationships.
• Experience of CRM systems and database management.

Desirable

• Experience of health and social care contract management and delivery, and good understanding of health and social care funding arrangements.
• Experience of working with family carers.
• Experience of co-production and community development work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Murray Hall Community Trust

Address

Murray Hall Community Trust

St. Marks Road

Tipton

West Midlands

DY4 0SL

Employer's website

https://www.murrayhall.co.uk (Opens in a new tab)