Service Manager (Horley)

Job description

Job responsibilities

Vacancy Location:Horley, Surrey, RH6 0AE

Shifts:Full-time 37.5 hours per week (Monday to Friday 9am-5pm) -

Pay Rate:Up to £36,000 per annum (dependent on experience)

About You

Youre a natural leader and organiser. You inspire your team to be the best they can be, and youre warm and approachable too.Most of all youre passionate, kind and resilient. These are our values and theyre at the heart of the way we do things.Youll show your team our values in action and inspire and motivate them to do the same.With your experience in care and your passion for purpose, you can join our team and make a difference every day.

We support people with learning disabilities and mental health conditions, so particular experience in leading teams who support individuals with these diagnoses would be beneficial. Were looking for an energetic manager who can provide coaching and guidance to the team, but also strive for improving and developing the service to be the best it can be.

Who We Are

Were here to support people to flourish in a place they call home.Were one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people.Our approach is all about activities and co-production with the people we support. We work with themto design and plan what we do so we can create the best experiences together.

We're very proud to be recognised as one of the best organisations to work in byThe Sunday Times Best Places to Work 2024.

And were on a mission to benefit even more people with our uncompromising quality of care and support. Its the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience every day.

Role Overview

• Reporting to the Area Manager youll be responsible for ensuring consistent and reliable care across the homes you are legally responsible for. You will support adults with lots of different needs such as learning disabilities and autism
• Youll make sure your team helps the people we support to flourish in a place they call home. Youll empower the people we support to be ambitious and live fulfilled lives.
• Youll make sure your team follows our Quality Framework and the i statements that set out the way we deliver care and support.
• Youll ensure your service is a safe, effective, caring, responsive environment thats well-led and operates in line with regulatory frameworks.
• You will work to uphold our values and work in accordance with our leadership charter. This means being an authentic leader, delivering our strategy and embracing change, taking responsibility for managing resources and working positively with stakeholders.
• You will be accountable for the agreed delivery of hours for each service and ensure that the budgeted income and commercial performance levels are met within those services. The ability to creatively manage resources across the services is a key requirement of the role.

If youre ready for a job that can truly make a difference and youre up for a challenge, then this is the team for you.

The main skills and experience for this role

Essential

• Previous experience with managerial role within social care
• Good general education.
• Confident IT user.
• Knowledge of the regulatory framework of the service provision including the Care Standards Act 2000, CQC, Health and Social Care Act.
• Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness
• Satisfactory Police Check and check against the ISA List (where applicable).
• Knowledge and commitment regarding Equal Opportunities
• Honesty, reliability, trustworthiness and a passion to make a difference.
• A commitment to undertake training and development as required.
• Commitment to the aims and objectives of the service and of Ivolve.
• Ability to carry out spot checks as required at various times including days and evenings.
• RQF Level 3 or above in Health and Social Care.

Desirable

• RQF Level 5 in social care (or must be willing to work towards and achieve a minimum of Level 5 within a given timescale).
• Previous experience creating rotas and managing commissioned hours.
• Knowledge of Positive Behaviour Support (PBS) framework.
• Driver or good access to various transport to support moving between locations and ability to attend required meetings.

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

Industry-leading recognition

• Colleague Lotto giving everyone the opportunity to win great cash prizes.
• Prize winning Scratchcards aligned with values in action!
• We recognise our Colleagues who go above and beyond our Heroes are nominated by colleagues for quarterly and annual awards.
• Loyalty Scheme recognising colleagues at work anniversaries.

Social Wellbeing

• Award-winning App for news and info.
• Internal social media.
• Team communities.

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more.
• Blue Light discount programme, funded by us.
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
• Government mileage rates if you need to travel.

Emotional Wellbeing

• Free wellbeing App.
• Practical advice covering things like consumer rights, anxiety, childcare and more.

Training and development to reach your potential

• Learning journey that grows with you to reach care worker standards.
• Specialist skills training including Autism, Dementia and Mental Health.
• Career pathways that include flexible apprenticeships and nationally recognised qualifications.
• Cover the cost of relevant professional memberships.

5 more reasons to work with Ivolve.

1. Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.
2. Theres a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on peoples lives we bring joy to people every day.
4. We have a proud history, were a big organisation of over 4,000 colleagues supporting over 1,300 people.
5. We build and nourish relationships with the people we support.

Person Specification

Qualifications

Essential

• Previous experience with managerial role within social care
• Good general education.
• Confident IT user.
• Knowledge of the regulatory framework of the service provision including the Care Standards Act 2000, CQC, Health and Social Care Act.
• Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness
• Satisfactory Police Check and check against the ISA List (where applicable).
• Knowledge and commitment regarding Equal Opportunities
• Honesty, reliability, trustworthiness and a passion to make a difference.
• A commitment to undertake training and development as required.
• Commitment to the aims and objectives of the service and of Ivolve.
• Ability to carry out spot checks as required at various times including days and evenings.
• RQF Level 3 or above in Health and Social Care.

Desirable

• RQF Level 5 in social care (or must be willing to work towards and achieve a minimum of Level 5 within a given timescale).
• Previous experience creating rotas and managing commissioned hours.
• Knowledge of Positive Behaviour Support (PBS) framework.
• Driver or good access to various transport to support moving between locations and ability to attend required meetings.

Employer details

Employer name

ivolve Care & Support

Address

93 Povey Cross Road

Horley

Surrey

RH6 0AE

Employer's website

https://ivolve.care/ (Opens in a new tab)