Job summary
As the Service Manager, you will be responsible for the operational management of four supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.
Main duties of the job
Service Leadership & Management
- Oversee the day-to-day operations of 4 supported living services across the West Midlands.
- Ensure that services operate within regulatory frameworks; CQC standards, safeguarding, and best practice guidelines.
- Develop improvement plans to enhance the quality of care and ensure positive care outcomes.
Team Leadership & Development:
- Lead and mentor a team of staff, ensuring they are supported, motivated, and trained to deliver person-centred care.
- Conduct regular performance reviews, supervisions, and appraisals.
- Foster a culture of respect, continuous improvement and development.
Client Support & Engagement
Ensure that care and support plans are:
- Person-centred
- Regularly reviewed
- Adapted to meet individual needs.
- Promote independence, dignity, and respect in the delivery of service.
Act as a key point of contact for Service users, families, and external professionals, ensuring clear communication and collaboration.
Compliance & Quality Assurance:
Ensure services meet regulatory standards including;
- Health and Safety
- Safeguarding
- CQC standards.
Carry out audits to ensure compliance with internal policies and procedures.
Budget management, ensuring services operate within financial constraints while delivering high standards of care.
Crisis Management & Problem Solving
- Address issues or challenges promptly and effectively, ensuring continuity of care.
- Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.
About us
About Isabella's Homes:Isabella's Homes is a leading provider of 24/7 supported living services, specialising in mental health. Our mission is to empower individuals to lead fulfilling and independent lives through compassionate and person-centred support. We are committed to excellence in care and continuously strive to improve the quality of life for the people we support. We are now looking for a dedicated Service Manager to oversee four of our services in the West Midlands.
Job description
Job responsibilities
Job Purpose:As the Service Manager, you will be responsible for the operational management of four supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.Key Responsibilities:
- Service Leadership & Management:
- Oversee the day-to-day operations of four supported living services across the West Midlands, ensuring consistent delivery of high-quality care in line with Isabella's Homes standards.
- Ensure all services operate within regulatory frameworks (e.g., CQC standards), safeguarding, and best practice guidelines.
- - Develop and implement service improvement plans to enhance the quality of care and ensure positive outcomes for service users.
Team Leadership & Development:- Lead, manage, and mentor a team of staff, ensuring they are well-supported, motivated, and trained to deliver person-centred care.
- Conduct regular performance reviews, supervisions, and appraisals.
- Foster a culture of openness, respect, and continuous learning within the team.
Client Support & Engagement:- Ensure that care and support plans are person-centred, regularly reviewed, and adapted to meet the evolving needs of each individual.
- Promote independence, dignity, and respect in all aspects of service delivery.
- Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaborative working.
Compliance & Quality Assurance:
- Ensure services meet and exceed regulatory standards, including health and safety, safeguarding, and CQC requirements.
- Carry out audits and ensure compliance with internal policies and procedures.
- Take responsibility for budget management, ensuring services operate within financial constraints while delivering high standards of care.
Crisis Management & Problem Solving:- Address any issues or challenges within the services promptly and effectively, ensuring continuity of care.
- Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.
Job description
Job responsibilities
Job Purpose:As the Service Manager, you will be responsible for the operational management of four supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.Key Responsibilities:
- Service Leadership & Management:
- Oversee the day-to-day operations of four supported living services across the West Midlands, ensuring consistent delivery of high-quality care in line with Isabella's Homes standards.
- Ensure all services operate within regulatory frameworks (e.g., CQC standards), safeguarding, and best practice guidelines.
- - Develop and implement service improvement plans to enhance the quality of care and ensure positive outcomes for service users.
Team Leadership & Development:- Lead, manage, and mentor a team of staff, ensuring they are well-supported, motivated, and trained to deliver person-centred care.
- Conduct regular performance reviews, supervisions, and appraisals.
- Foster a culture of openness, respect, and continuous learning within the team.
Client Support & Engagement:- Ensure that care and support plans are person-centred, regularly reviewed, and adapted to meet the evolving needs of each individual.
- Promote independence, dignity, and respect in all aspects of service delivery.
- Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaborative working.
Compliance & Quality Assurance:
- Ensure services meet and exceed regulatory standards, including health and safety, safeguarding, and CQC requirements.
- Carry out audits and ensure compliance with internal policies and procedures.
- Take responsibility for budget management, ensuring services operate within financial constraints while delivering high standards of care.
Crisis Management & Problem Solving:- Address any issues or challenges within the services promptly and effectively, ensuring continuity of care.
- Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.
Person Specification
Experience
Essential
- Proven experience in managing supported living services, preferably within mental health.
- Strong knowledge of CQC standards and regulatory requirements.
- Demonstrable leadership and team management skills.
- Experience in managing budgets and ensuring financial efficiency in service delivery.
- Excellent communication, interpersonal, and problem-solving abilities.
Desirable
- Experience of Mental Health sector
Qualifications
Desirable
Person Specification
Experience
Essential
- Proven experience in managing supported living services, preferably within mental health.
- Strong knowledge of CQC standards and regulatory requirements.
- Demonstrable leadership and team management skills.
- Experience in managing budgets and ensuring financial efficiency in service delivery.
- Excellent communication, interpersonal, and problem-solving abilities.
Desirable
- Experience of Mental Health sector
Qualifications
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
