Job responsibilities
Job title
Support Worker
Department
Claimont Head
Office
Reports to
Clinical
Operations
Job purpose
Claimont Home Care Ltd is a CQC registered unique service in the
private sector delivering specialist mental health nursing at home when
inpatient admission is being considered or for inpatients treated in hospital
but who wish, and are able, to be discharged home. Claimont is not an agency.
We invest in people and build relationships based on mutual support and long
term commitment. The work we offer our staff can be extremely varied and is
rooted in a Patient Centred, holistic approach. We value our nurses and
support workers skills and experience and support them with any additional
training requirements they may need. We are looking for high quality, dynamic
and experienced Mental Health Support Workers who are able to provide domiciliary home care to join our team.
Key accountabilities
You will expect
to support on the following.
involved
in an individuals care.
Ensure management
policies and protocols and ensure adhered to practice guidance, as they are
updated and respond to national and local guidance.
Ensure
that written records of all aspects of client treatment and progress are
maintained throughout the treatment process.
- Complete and
maintain all documentation and records as required, including electronic
patient records within 24 hours of event
- Carry out
activities with clients that enable full access to community life.
- Work with
families/carers to assist them in understanding mental health and coping
effectively with issues arising from their role as carers.
- Maintain the
highest degree of confidentiality in delivery of treatment packages.
- Maintain
effective communication with referring agents as appropriate.
- Maintain a
high level of professional core psychiatric skills.
- Maintain
effective clinical links with colleagues, carers and relatives of client
and develop links with community services/resources.
- Encourage
the use of evidence-based practice.
- Attend and
fully contribute to all team meetings.
- To report
assessment findings in the appropriate format to the people who need
them
- To ensure
confidentiality and security of patient data is always maintained in
compliance with the Data Protection Act.
- To ensure
confidentiality of staff, patients and carers is maintained in line with
Claimont policy.
- To attend
appropriate mandatory training courses in line with requirements of the
role, Health and Safety Regulations and as part of personal development,
e.g., systems training, fire awareness training, appraisals.
To carry
out any other duties as requested by the Registered Manager to ensure the
quality of service provided by the team.
To
actively participate in a performance review and the development and
implementation of a personal development plan.
- To take
responsibility for their own professional development ensuring
professional standards are maintained and statutory and mandatory
training is in date.
- To attend
any training as requested.
- To adhere to
the Professional Code of Conduct relating to your profession (if
applicable).
- To uphold
the principles and values set out in the Claimont Contractors Manual.
- To ensure
that the health and wellbeing of patients is at the centre of all
activities and that all staff engage and communicate with patients as
appropriate.
- To always
promote quality and safety of patients, visitors and staff thus enabling
Claimont to meet its regulation requirements (Care Quality Commission
Registration Regulations and Outcomes) that relate most directly to
patients and strive for continuous quality improvement.
To
observe Claimont Equal Opportunities Policy providing equality of treatment
and opportunity to employees, client, and service providers irrespective of
sex, sexuality, age, marital status, ethnic origin, or disability.
To take
responsibility for the health & safety of themselves and other persons
who may be affected by their omissions or actions at work.
- To promote
Claimont's Health and Safety Policy and ensure matters are managed in
accordance with it.
- To
co-operate with Claimont to ensure that statutory and departmental
regulations are adhered to.
- Report
accidents, incidents and near misses, implementing corrective action
where necessary.
To comply
fully with the duties and responsibilities outlined the Claimont's
Information Governance Policy.
- To comply
with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g.,
Caldicott, GMC) and any code of practice on Confidentiality and Data
Protection as expected by Claimont.
- To ensure
that all information collected, stored, and used is done so in compliance
with the above Act and any relevant Claimont Policies.
- To raise any
matters of concern with your Manager/Director
- To recognise
that promoting the welfare and safeguarding children, young people and
adults is everyone's business and access training and supervision as
appropriate to the role.
- To support
the organisation in ensuring the client is protected from abuse or the
risk of abuse and their human rights are respected and upheld.
- To ensure
concerns are responded to appropriately in line with the Claimont's
Safeguarding Adults Policy and the Child Protection Policy and
interagency safeguarding procedures.
- To comply
with recruitment and other checks as requested by the organisation
including undertaking an Enhanced Disclosure via the Criminal Records
Bureau.
Ensure the effective flow of
information within the team, between the team and management and with
external parties, representing corporate messages constructively and
observing Claimont's internal
communication policies and procedures.
Carry out day to day tasks in
accordance with stated policies, procedures, and regulations.
Help to project the desired image of
Claimont by demonstrating the corporate
values through own example while ensuring they are developed with others by
promoting thinking, skills and behaviour associated with Claimont's leadership and culture.
Internal contacts
Internal
Stakeholders and Claimont team members
External contacts
Local Authorities and other partner organisations.
External stakeholders in relation to client safety, quality, and
clinical governance queries.
Clients
External
professionals
Community
Mental Health Teams
