Job responsibilities
What you'll be working:
Our standard working hours for this role are 37.5 hours per week, Monday to Friday
* Remote working with frequent travel nationally to ACG sites.
What you'll be doing:
The National Referrals Nurse is critical to safeguarding quality, continuity, and experience for people living with complex neuro needs. We know that high-quality neuro rehabilitation goes beyond standard care — it involves extensive assessment, engagement, and tailored planning that supports recovery and meaningful life outcomes.
Providers like Active Neuro are transforming neuro-rehabilitation through outcomes-focused care and multidisciplinary support combining clinical assessment with real-world rehabilitation pathways.
This role ensures that clients are referred and admitted into appropriate services safely, efficiently and with full clinical context, setting them up for optimal care right from the first contact.
This role will include:
1. Expert Clinical Assessment
- Conduct detailed, person-centred, in-person assessments for adults with complex neurological conditions including acquired brain injury, spinal injury, stroke, degenerative conditions, epilepsy and more — mirroring a neuro-rehabilitation approach.
- Evaluate clinical needs, functional capacity, risks and rehabilitation potential, using professional judgement and evidence-based assessment frameworks.
2. Coordination & Communication
- Build strong, trusting relationships with clients, families and carers to understand their goals, priorities and support needs.
- Prepare and deliver coherent, comprehensive clinical referrals and summaries to admitting services so that all key information is communicated clearly and actionably.
- Advocate for clients in discussions with healthcare providers, funders and external professionals.
3. Admission Facilitation & Handover
- Support clients through the admission process, ensuring admitting teams understand medical history, clinical needs and social context.
- Attend MDT meetings, admission planning calls, and transition briefings where needed.
4. Quality & Clinical Governance
- Maintain accurate clinical records and risk documentation to the highest standard.
- Work within regulatory and professional frameworks, ensuring compliance with best practice and quality standards.
5. Relationship Management
- Ensure clients relationships with the service is going smoothly and they are getting everything they need from the service
- Ensure clients are getting all set therapy and they have no concerns regarding their time in the service- dealing with concerns immediately if they arise
- Working closely with the concierge service at all times, providing leadership around admissions; including likes/ dislikes of clients
What you'll have:
- Current NMC registration (Registered Nurse)
- A legal right to work in the U.K.
- Experience in private care or hospital environment
- Experience in community neuro-rehabilitation
- Proven spinal/ neuro clinical assessment experience
- Experience liaising with NHS/ICB commissioners
- Exceptional communication and documentation skills
- Experience with outcome measurement and goal setting
- Ability to work independently
- Experience in MDT leadership or coordination
- National travel flexibility
- Specialist training or certification in neurological care
- As the National Referrals Nurse you must understand business development and relationship management in detail and be aware of the relationship between revenue and admissions.
- Have strong clinical expertise in neurological assessment, rehabilitation principles and risk management.
- Demonstrate exceptional communication and relationship-building skills across a wide range of stakeholders.
- Is confident working autonomously and making advanced clinical decisions.
- Have experience with challenging or medically complex cases and coordinating care across multidisciplinary teams.
- Is highly organised, detailed, and professional in documentation and reporting. Is willing and able to travel nationally to conduct assessments and attend meetings.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Benefits Hub giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
