Service Manager (Complex Behaviour)
Active Care Group
The closing date is 24 May 2025
Job summary
Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We have an exciting opportunity for a Service Manager to join the Complex PBS Supported Living Services in Croydon.
Main duties of the job
Reporting into the Registered Manager, the Service Manager will have responsibility for the Management of up to 8 Complex Supported Living placements within the Active Care Group Complex PBS Supported Living Service, delivering high-quality, person-centred services.
You will be responsible for leading and managing the day-to-day service, managing the staff team and assessing & collaborating closely with the Registered Manager to ensure seamless running of the service.
About us
Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.
Job description
Job responsibilities
What you'll be doing:
- To work with the Registered Manager to ensure the correct application and monitoring of all relevant statutory legislation including the Health and Social Care Act, Mental Capacity Act, Health & Safety at Work Act, Care Quality Commission Regulations, Environmental Health and employment legislation.
- To ensure that appropriate systems, processes and staff are in place to maintain safety and wellbeing for the people we support and to achieve the required CQC standards of care and optimise outcomes for each individual.
- To support the Registered Manager to develop and maintain effective business relationships with potential referrers and commissioners to ensure the service remains at maximum occupancy levels.
- Ensure that all referrals are assessed and reports are formulated and forwarded to the relevant commissioners in partnership with the Commercial Team. To carryout assessments of individuals as an autonomous practitioner, including those with complex presentations and to use clinical reasoning skills, knowledge of evidence based practice and expertise to determine appropriate treatment plans utilising specialist skills.
- Direct the recruitment, supervision, and overall management of staff, ensuring a specially skilled PBS informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of the people we support.
A full list of role responsibilities can be found in the job description
What you'll have:
- Will hold a formal qualification relevant to the field of Positive Behaviour Support and be able to demonstrate significant experience of working in a Positive Behaviour Support Leadership role.
- In-depth knowledge of behavioural assessment, intervention strategies and PBS principles.
- 1 + years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services.
- Previous experience leading a team and management
- Demonstrable experience of coaching and developing colleagues
- Experience of working in a fast-paced environment
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Job description
Job responsibilities
What you'll be doing:
- To work with the Registered Manager to ensure the correct application and monitoring of all relevant statutory legislation including the Health and Social Care Act, Mental Capacity Act, Health & Safety at Work Act, Care Quality Commission Regulations, Environmental Health and employment legislation.
- To ensure that appropriate systems, processes and staff are in place to maintain safety and wellbeing for the people we support and to achieve the required CQC standards of care and optimise outcomes for each individual.
- To support the Registered Manager to develop and maintain effective business relationships with potential referrers and commissioners to ensure the service remains at maximum occupancy levels.
- Ensure that all referrals are assessed and reports are formulated and forwarded to the relevant commissioners in partnership with the Commercial Team. To carryout assessments of individuals as an autonomous practitioner, including those with complex presentations and to use clinical reasoning skills, knowledge of evidence based practice and expertise to determine appropriate treatment plans utilising specialist skills.
- Direct the recruitment, supervision, and overall management of staff, ensuring a specially skilled PBS informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of the people we support.
A full list of role responsibilities can be found in the job description
What you'll have:
- Will hold a formal qualification relevant to the field of Positive Behaviour Support and be able to demonstrate significant experience of working in a Positive Behaviour Support Leadership role.
- In-depth knowledge of behavioural assessment, intervention strategies and PBS principles.
- 1 + years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services.
- Previous experience leading a team and management
- Demonstrable experience of coaching and developing colleagues
- Experience of working in a fast-paced environment
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Person Specification
Qualifications
Essential
- Will hold a formal qualification relevant to the field of Positive Behaviour Support and be able to demonstrate significant experience of working in a Positive Behaviour Support Leadership role.
Person Specification
Qualifications
Essential
- Will hold a formal qualification relevant to the field of Positive Behaviour Support and be able to demonstrate significant experience of working in a Positive Behaviour Support Leadership role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
