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Business Systems Administrator

Active Care Group

Information:

This job is now closed

Job summary

Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We have a wonderful opportunity for an enthusiastic and dynamic Business Administrator to join our friendly and supportive Business Systems Team. As our Business Systems Administrator, you will be supporting the Service Desk Manager whilst providing effective administrative support to a range of task. Maintaining a high standard of confidentiality and always taking a professional but friendly approach to duties. This is a critical and fast-paced operational role which will involve managing multiple tasks concurrently.

Main duties of the job

Principal Accountabilities The role of Business Systems Administrator within the Business Systems Team at ACG, is one that will assist in providing 1st & 2nd line Business Systems application support to the business. This role will report into the IT Service Desk Manager. This is a responsible and demanding role which requires effective collaboration with our user-base and other IT departments. It requires the ability to pro-actively look for continuous improvements in our processes and solutions and to easily adapt with new and improving technology driven by the business.

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Date posted

20 March 2025

Pay scheme

Other

Salary

£25,000 to £26,000 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

008392

Job locations

Remote - Head Office

Remote

Remote

SE1 8UL


Job description

Job responsibilities

What you'll be doing:

  • Managing the tickets in our call-logging application
  • Responding to and resolving queries and issues raised
  • 1st line support for system queries & forwarding complex queries to appropriate team members for resolution
  • To develop, review and maintain knowledge resources, including but not limited to, user guides, videos
  • Identify and document best practices as part of ongoing process to increase efficiencies
  • Support the Finance Team creating/amending Suppliers
  • General administrative tasks as required by the team
  • Facilitate project work, including UAT Testing as and when required
  • Communicating and working with the internal 2nd Line Business Systems team.
  • Running the efficient day-to-day operations and delegating tasks and workload as appropriate
  • Provide support during parallel runs prior to Go-Live

What you'll have:

Technical Skills:

  • Office 365 applications
  • Healthcare ERP systems
  • SAGE
  • Service Now
  • ITIL

Essential Key Skills and Qualifications:

 

  • Demonstrating excellent customer service and support skills
  • Excellent written and communication skills
  • Sound decision making skills
  • Knowledge and experience of dealing with escalation routes when problems arise
  • Drive effective change management initiatives
  • Make constructive contributions and collaborate with others to achieve common goals

 

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

  • 25 days plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
  • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Job description

Job responsibilities

What you'll be doing:

  • Managing the tickets in our call-logging application
  • Responding to and resolving queries and issues raised
  • 1st line support for system queries & forwarding complex queries to appropriate team members for resolution
  • To develop, review and maintain knowledge resources, including but not limited to, user guides, videos
  • Identify and document best practices as part of ongoing process to increase efficiencies
  • Support the Finance Team creating/amending Suppliers
  • General administrative tasks as required by the team
  • Facilitate project work, including UAT Testing as and when required
  • Communicating and working with the internal 2nd Line Business Systems team.
  • Running the efficient day-to-day operations and delegating tasks and workload as appropriate
  • Provide support during parallel runs prior to Go-Live

What you'll have:

Technical Skills:

  • Office 365 applications
  • Healthcare ERP systems
  • SAGE
  • Service Now
  • ITIL

Essential Key Skills and Qualifications:

 

  • Demonstrating excellent customer service and support skills
  • Excellent written and communication skills
  • Sound decision making skills
  • Knowledge and experience of dealing with escalation routes when problems arise
  • Drive effective change management initiatives
  • Make constructive contributions and collaborate with others to achieve common goals

 

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

  • 25 days plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
  • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Experience

Essential

  • Demonstrating excellent customer service and support skills
  • Excellent written and communication skills
  • Sound decision making skills
  • Knowledge and experience of dealing with escalation routes when problems arise
  • Drive effective change management initiatives
  • Make constructive contributions and collaborate with others to achieve common goals
Person Specification

Experience

Essential

  • Demonstrating excellent customer service and support skills
  • Excellent written and communication skills
  • Sound decision making skills
  • Knowledge and experience of dealing with escalation routes when problems arise
  • Drive effective change management initiatives
  • Make constructive contributions and collaborate with others to achieve common goals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Active Care Group

Address

Remote - Head Office

Remote

Remote

SE1 8UL


Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Active Care Group

Address

Remote - Head Office

Remote

Remote

SE1 8UL


Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruiter

Rebecca Sillery

rebecca.sillery@activecaregroup.co.uk

Date posted

20 March 2025

Pay scheme

Other

Salary

£25,000 to £26,000 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

008392

Job locations

Remote - Head Office

Remote

Remote

SE1 8UL


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