Care Coordinator

Job description

Job responsibilities

We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes.

Our care in the home services support children, young people and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

Whenyou'll be working:

• Monday to Friday, 9am until 5:30pm
• You will also be part of an on call rota, around 1 week in 8

What you'll be doing:

• Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
• Keeping the Team Leader updated with anything business critical that happens withinthe team daily
• Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaints
• Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
• Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace
• Always develop and deliver best practice and ensure that workloads are met in a timely manner
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Experience

Essential

• Experience as a Care Co-ordinator
• Previous experience of using booking and phone systems
• Ability of dealing with conflict in a claim and supportive manner
• Strong work ethic is essential, as is a dynamic and flexible approach to the role
• Excellent customer service skills
• Be able to work as a team, alone and think outside of the box
• Excellent communication and interpersonal skills
• Willingness to learn and develop
• Successful candidates will be required to undergo an Enhanced DBS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Active Care Group

Address

Care in the Home North Division

Albrighton

James House, Newport Road,

Shropshire

WV7 3FA

Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)