Care Coordinator
Active Care Group
The closing date is 30 September 2024
Job summary
Do you have previous Care Coordination experience?
Are you looking for a predominantly Monday-Friday office role?
Active Care Groups Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.
Due to the continued growth of the business we are expanding our team of Care Coordinators and opening a new hub in the Thame area of Oxford!
We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division.
You will be providing a premium customer service, co-ordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes.
Main duties of the job
What you'll be doing:
- Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
- Keeping the Team Leader updated with anything business critical that happens within the team daily
- Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaints
- Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
- Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace
- Always develop and deliver best practice and ensure that workloads are met in a timely manner
- Competently represent the company and maintain/develop positive relationships with internal and external stakeholders
About us
Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.
Date posted
13 September 2024
Pay scheme
Other
Salary
£26,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
007418
Job locations
Thame - Care in the Home South Support Office
Oxford
Chelmsford
OX9 3RR
Employer details
Employer name
Active Care Group
Address
Thame - Care in the Home South Support Office
Oxford
Chelmsford
OX9 3RR