Billing and Credit Control Administrator

Job description

Job responsibilities

What you'll be doing:

• To build a working relationship with the operating divisions/sites to ensure that the required information is received following the correct process.
• Changes to packages
• Raising customer invoices on a weekly / monthly basis as required using appropriate billing/scheduling systems
• Ensuring invoices raised are dispatched in an accurate and timely manner and identifying/ escalating any barriers to this.
• Allocating all cash received to customer accounts on a daily basis and contacting the remitters for any cash receipts which cannot be allocated.
• Saving remittance advices to a centrally accessible location.
• Investigating customer queries effectively and efficiently via telephone and / or email.
• Investigate fee charge rate queries.
• Reconcile cash received.
• Produce month end reports.
• Continual attention to minimising debts outstanding across the group.
• Preparing credit note requests for approval by the Shared Services Director and raising credit notes in the appropriate system.
• Maintaining accurate records of credit control activity at all times.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline &  App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Experience

Essential

• Previous experience working in a similar finance role
• Proven track record in collections or credit control
• Positive enthusiastic approach with a can-do attitude
• Well organised with strength in prioritising
• Willing to adapt to new and changing processes as required by the business

Desirable

• Previous experience in healthcare sector
• Strong communication skills, including ability to build relations internally and externally
• Customer focused
• Knowledge of NHS Commissioning routes for funding of Fees
• Experience of working across a multi-site business using different billing mechanisms across the group
• Experience in billing timesheet based fees

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Active Care Group

Address

Darlington - Support Office

Darlington

County Durham

DL1 4PT

Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)