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Avery Healthcare Group Ltd.

Admissions Coordinator

The closing date is 28 July 2025

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Job summary

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across a growing network of over 100 homes. They are passionate about creating meaningful experiences for their residents and team members alike, building a supportive and inspiring environment where employees feel valued and empowered every day.

Main duties of the job

As an Admissions Coordinator at Avery Healthcare, you will be the first point of contact for prospective residents and their families, guiding them through the entire move-in journey. This includes managing enquiries, conducting personalized show rounds, maintaining showroom standards, handling contract administration, and ensuring a smooth and welcoming transition into life in the home. You will need to possess effective interpersonal skills, a professional telephone manner, and the ability to prioritize your own workload. Ideally, you should have a background in a previous sales position.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across a growing network of over 100 homes. They are passionate about creating meaningful experiences for their residents and team members alike, building a supportive and inspiring environment where employees feel valued and empowered every day.

Details

Date posted

29 May 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

1312214454

Job locations

Avery Healthcare

North West London

HA3 9UY


Job description

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as an Admissions Coordinator.If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

As our Admissions Coordinator you will be the first point of contact for prospective residents and their families, guiding them through the entire move-in journey. This includes managing enquiries, conducting personalised show rounds, maintaining showroom standards, handling contract administration, and ensuring a smooth and welcoming transition into life in the home.

Other responsibilities will include:

  • Managing home-level enquiries with professionalism, empathy, and efficiency, ensuring all potential residents and families receive timely information and support.
  • Conducting engaging and informative show-rounds, presenting the homes facilities, lifestyle offering, and community with warmth and confidence.
  • Maintaining showroom standards throughout the home, ensuring key areas are always clean, inviting, and aligned with brand presentation expectations.
  • Coordinating the full admissions process, including scheduling care assessments, liaising with families and healthcare professionals, and ensuring completion of all required documentation.
  • Supporting residents and families emotionally and practically during the transition process, building trusting relationships from enquiry through to post-move-in.
  • Presenting the residents room on move-in day, ensuring it is welcoming, functional, and ready for their arrival.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

  • Enjoy interacting with both existing and potentially new residents and their families.
  • Possess effective interpersonal skills and professional telephone manner.
  • Be able to prioritise your own workload.
  • Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as an Admissions Coordinator.If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

As our Admissions Coordinator you will be the first point of contact for prospective residents and their families, guiding them through the entire move-in journey. This includes managing enquiries, conducting personalised show rounds, maintaining showroom standards, handling contract administration, and ensuring a smooth and welcoming transition into life in the home.

Other responsibilities will include:

  • Managing home-level enquiries with professionalism, empathy, and efficiency, ensuring all potential residents and families receive timely information and support.
  • Conducting engaging and informative show-rounds, presenting the homes facilities, lifestyle offering, and community with warmth and confidence.
  • Maintaining showroom standards throughout the home, ensuring key areas are always clean, inviting, and aligned with brand presentation expectations.
  • Coordinating the full admissions process, including scheduling care assessments, liaising with families and healthcare professionals, and ensuring completion of all required documentation.
  • Supporting residents and families emotionally and practically during the transition process, building trusting relationships from enquiry through to post-move-in.
  • Presenting the residents room on move-in day, ensuring it is welcoming, functional, and ready for their arrival.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

  • Enjoy interacting with both existing and potentially new residents and their families.
  • Possess effective interpersonal skills and professional telephone manner.
  • Be able to prioritise your own workload.
  • Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

  • To be successful in this role, you will need to live Avery Healthcare's values of caring, supportive, honest, respectful, and accountable in all that you do. You should enjoy interacting with both existing and potentially new residents and their families, and possess effective interpersonal skills and a professional telephone manner. Ideally, you should have a background in a previous sales position.
Person Specification

Qualifications

Essential

  • To be successful in this role, you will need to live Avery Healthcare's values of caring, supportive, honest, respectful, and accountable in all that you do. You should enjoy interacting with both existing and potentially new residents and their families, and possess effective interpersonal skills and a professional telephone manner. Ideally, you should have a background in a previous sales position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

North West London

HA3 9UY


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

North West London

HA3 9UY


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Avery Healthcare

Recruitment@averyhealthcare.co.uk

Details

Date posted

29 May 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

1312214454

Job locations

Avery Healthcare

North West London

HA3 9UY


Privacy notice

Avery Healthcare Group Ltd.'s privacy notice (opens in a new tab)