Customer Service Manager

Job description

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Other responsibilities will include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have experience in a previous administration role, sales experience is preferred.
• Possess effective interpersonal skills and professional telephone manner.
• Be confident in leading, training and supporting a small team of Customer Service Advisors.
• Have strong customer relation skills.
• Be able to prioritise and manage own workload.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• To be successful in this role, you will need previous experience in an administration or sales-related position, with strong interpersonal and customer service skills. You should also have the ability to lead, train, and support a small team of Customer Service Advisors, as well as the capacity to prioritize and manage your own workload effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Spring Wood Corner Care Home 53 Central Avenue Gravesend

DA12 5AL

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)