Customer Service Advisor

Job description

Job responsibilities

Package Description:

At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.

ABOUT THE ROLE

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.

Other responsibilities will include:

• Being responsible for the reception area and ensure it is always presented to a high standard.
• Supporting with the process of show rounds.
• Actively following up and manage any sales enquiries through to admissions.
• Assisting the Home Administrator as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have effective interpersonal skills and professional telephone manner.
• Be computer literate with a good working knowledge of MS Suite.
• Demonstrate a positive attitude to all residents and visitors.
• Ideally have previous experience in working in a customer service role for a minimum of two years.

ABOUT AVERY

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

Qualifications

Essential

• To be successful in this role, you will need effective interpersonal skills, a professional telephone manner, and computer literacy with a good working knowledge of MS Suite. Ideally, you should have previous experience in a customer service role for a minimum of two years.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Aran Court Care Home, Braymoor Rd, Tile Cross, Birmingham

B33 0LT

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)