Customer Service Manager

Job description

Job responsibilities

Package Description:

Shift Details: varied

At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager.

ABOUT THE ROLE

Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Other responsibilities will include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the General Manager to implement local marketing strategy.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have experience in a previous administration role, sales experience is preferred.
• Possess effective interpersonal skills and professional telephone manner.
• Be confident in leading, training and supporting a small team of Customer Service Advisors.
• Have strong customer relation skills.
• Be able to prioritise and manage own workload.

ABOUT AVERY

As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

Qualifications

Essential

• To be successful in this role, you will need to have experience in a previous administration role, with preferred sales experience. You must possess effective interpersonal skills, a professional telephone manner, and be confident in leading, training, and supporting a small team of Customer Service Advisors. Strong customer relation skills and the ability to prioritize and manage your own workload are also essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Silvermere Care Home, Redhill Road, Cobham, Surrey

KT11 1EF

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)