Job responsibilities
Communication
- Provide general radon advice to members of the public and professions
- Identify calls that require specialist knowledge, ensure they are forwarded to the relevant member of staff.
- Ensure all enquiries are properly recorded and that records are current and accurate
- Contribute to group meetings. This may include issues such as service delivery, the scope of new services or the volume of work within the team.
Service Delivery
- Ensure accurate input of data in accordance with group procedures
- Issue domestic / occupational measurement kits
- Answer and/or action incoming and outgoing telephone calls
- Raise invoices in MaPS, checking payment has been received and coding records to release test results.
- Extract, check and code measurement records to ensure they conform to set formats, prepare paperwork to issue measurement packs, liaise directly with clients regarding requirements
- Use the existing procedures to extract, check and issue measurement reports.
- Process returned post. Including checking returned measurement questionnaires, identify potential measurement errors or changes to information.
- Optical Mark Read return measurement questionnaires, check for inaccuracies and import the data into the database.
- Arrange pick-up and delivery of detectors for external laboratories
- Maintain time-scales required for each task to maintain set levels of service delivery
KEY WORKING RELATIONSHIPS
The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:
Internal
- Radon team members, administrative & scientific
- Training Department
- Finance
- IT Group
- Facilities
External
- The General Public
- Solicitors
- Government officers
- Landlords
- Employers and Agents
- Health and Safety Officers
- Surveyors and Builders
- Laboratories validated for radon measurements.
Essential Criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
- Experience of working as part of a team and working to deadlines
- Working knowledge of Microsoft Office including Word and Excel
- Basic understanding of radon and radon issues as covered by the www.ukradon.org website
- Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
- Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
- Good attention to detail and data entry skills ensuring accuracy
Desirable Criteria:
- Competent in the use of MS Access
- Understanding of Data Protection and handling sensitive information
- Good interpersonal skills and able to build good working relationships with clients and colleagues
Selection Process Details:
This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift
Competency-based
You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:
- Application form (Employer/ Activity history section on the application)
- 500 word supporting statement.
This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and supporting statement will be marked together.
Longlisting: In the event of a large number of applications we may longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If longlisting is used, the pile 'meets all essential criteria' will proceed to shortlisting.
Shortlisting: In the event of a large number of applications we may complete an initial sift on the lead criteria of:
- Experience of working as part of a team and working to deadlines
- Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.
If you are successful at this stage, you will progress to interview & assessment.Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 500 words so please do not exceed 500 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Stage 2: Interview
Competency based
You will be invited to a single face to face interview.
Knowledge, experience, skills & abilities will be tested at interview
Interview dates to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Selection Process
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Location
This role is based at Chilton (Didcot). Please note hybrid working is not available for this role.
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
This role is being offered as office/lab based at our Scientific Campus in Chilton (Didcot).If based at one of our scientific campuses, you will be required to have a Counter Terrorism Check security vetting check as a minimum.
For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Eligibility Criteria
External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Face to Face Interviews
In exceptional circumstances, we may be able to offer a remote interview.Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
