Dispatch and Support Worker

Job description

Job responsibilities

• To assist management staff / work colleagues / customers / visitors with administrative enquiries.
• Check items in use, or on receipt, are correct and in good condition.
• Assist with logging and receipting of external orders.
• Record, check and stock incoming media orders.
• Record the internally produced stock stored in the media warehouse.
• Keep full and accurate records of work performed and archive administrative documentation as required following local procedures.
• Carry out routine stock takes of the media warehouse.
• Order and receipt media supplies using relevant software systems.
• Pick and pack orders for internal and external customers.
• Construct palette shipments for collection and delivery to external customers.
• Using a manual hand pallet truck; move bulk material required or outgoing palette shipments to the required locations for use or collection for delivery.
• Deliver orders to internal customers in a safe manner.
• Ensure the media warehouse area is maintained ie kept clean and clutter free.
• Assist in the running of large-scale autoclaves for waste processing and/or product sterilisation in the department.
• Assist in general product capping, packing and labelling activities in the department when required.
• Support trainees in activities as directed and delegated by local management team.
• Work flexibly to assist the needs of the team and requirements of local line management.

Please see the job description for the full list of responsibilities and duties.

Essential Criteria

• Education to GCSE level or equivalent with Maths and English (Grade C or above), or equivalent experience in aligned field (i.e. catering, food production environment, pharmaceutical production environment or warehouse/dispatch environment)
• Suitable relevant experience of either lab work, customer service, food production or catering
• Experience with building/constructing palettes & moving palettes using a palette truck
• Excellent communication skills
• Able to work as part of a team
• Able to follow processes and procedures
• Able to work to deadlines
• Accurate record keeping using both written and electronic means
• Able to undertake regular manual handling activities, including moving and lifting loads of up to approx.10kg
• Working experience with software packages, including Microsoft Office
• An understanding of and commitment to equality of opportunity and good working relationships

Selection Process

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)
• 800 word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

The Application form and Statement of Suitability will be marked together.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

Only those meeting all essential criteria will be taken through to shortlisting.

Shortlisting: In the event of a large number of applications we will shortlist on:

• Experience with building/constructing palettes & moving palettes using a palette truck

If you are successful at this stage, you will progress to interview and assessment.

Please do not exceed 800 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a face to face interview. In exceptional circumstances, we may be able to consider remote interviews.

Knowledge, experience, skills and abilities will be tested at interview.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as lab based at our Scientific Campus in Colindale, London. Please note that hybrid working is not available for this role.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Person Specification

Essential Criteria

Essential

• Application Form and Statement of Suitability

Essential Criteria

Essential

• Questions on experience, knowledge and skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

UKHSA Colindale

London

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)