Head of Delivery Operations

Job description

Job responsibilities

Your key responsibilities will include to:

• Delivery Create and lead the project/service to deliver the agreed outcomes within time, cost and quality constraints.
• Project/Service Delivery Provide effective leadership and management controls. Set project/service controls. Design the project/service structure and organisation appropriate to meet deliverables and realise benefits. Set and use appropriate delivery methodologies. Manage effective transition between project/service phases.
• Business Case Develop and draft business cases, with input from specialists as necessary.
• Budget and Resources Develop the budget and track delivery within budget. Identify skill requirements; and deploy and develop resources. Day to day management and leadership of the project/service and the project/service team.
• Benefits Realisation Deliver the agreed Business Case benefits and outcomes. Ensure appropriate Benefits Realisation Strategy is in place and monitor longer term delivery of benefits against the Business Case.
• Stakeholder Management Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks & Issues Identify and monitor risks and issues, working closely with the directorate risk lead. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Governance Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Head of Delivery, to account for delivery.
• Assurance Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Change Management Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance & Support Provide support, guidance and coaching for the team. Show commitment to personal development. Promote effective individual and team performance.
• Project Performance & Controls Cascade vision and translate into delivery objectives for the team. Develop and maintain Project Plan. Identify and set appropriate Project Controls. Manage performance and report progress to sponsors.
• Communication and Key Working Relationships - The post holder will develop effective working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This may include: UKHSA Directorates and other teams, ministers, suppliers, Cabinet Office, Dept. of Health and Social Care officials, NHS local authorities, voluntary bodies, stakeholders and members of the public. Communication with these stakeholders may be face to face, including delivering presentations and facilitating workshops, by phone, email, correspondence or via reports and briefings.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Essential criteria - you will be assessed on the below 8 essential criteria, which have been selected from the Job Description Document.

• Masters level qualification in an appropriate project delivery discipline of relevance to the role/NVQ7 or equivalent experience working at a senior management level, leading large complex digital and data projects, including people and stakeholder relationship management.
• Experience of leading large scale, complex or contentious projects, programmes or portfolios.
• A track record in delivering major or complex projects.
• Significant knowledge and understanding of project delivery practice.
• Understanding of procurement and business development policies and procedures.
• Experience using digital tools and knowledge of when best to apply them.
• Experience of working on incident responses or fast paced issues.
• Knowledge and experience of digital product discovery and familiarity with database technologies.

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

Stage 1 - Application & Sift:

You will be required to complete an application form. You will be assessed on the 8 essential criteria listed, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application

• 750-word Statement of Suitability

This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Statement of Suitability will be marked together.

Please note that you will only be assessed on the essential criteria listed within the advert and not all those listed in the job description.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essentialcriteria

• Meets some essential criteria

• Meets no essential criteria

Piles Meets all essentialcriteriawill be moved through to the shortlisting stage.

Shortlisting: In the event of a large number of applications we will shortlist on:

• Experience of leading large scale, complex or contentious projects, programmes or portfolios

Please do not exceed 750 words. We will not consider any words over and above this number. If you are successful at this stage, you will progress to an interview. Unfortunately, late applications will not be considered.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a (single) remote interview.

Behaviours, technical, experience, ability and strengths will be tested at interview.

There will be a 510-minute presentation at interview, full details of the subject will be provided at the shortlisting stage.

The Behaviour's tested during the interview stage will be:

• Changing and Improving (lead)
• Leadership
• Developing Self and Others
• Managing a Quality Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Person Specification

Application form and interview

Essential

• Application form and Statement of Suitability

Behaviours

Essential

• Changing and Improving
• Leadership
• Developing Self and Others
• Managing a Quality Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Any UKHSA Core Office - Birmingham, Leeds, Liverpool, London (Canary Wharf)

10 South Colonnade

London

E14 4PU

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)