Job summary
We are seeking to recruit an experienced, motivated, and enthusiastic Business Support Manager to lead the busy Greater Manchester Business Support Team (GM BST). We are looking for someone to work collaboratively with the region's Operations Management Team whilst managing the GM BST, including line management responsibilities.
Main duties of the job
The Business Support Manager will report to a Business Operations Manager, it is a senior post with line-management responsibilities. The successful candidate will work as part of a dynamic team supporting the team to deliver a comprehensive, efficient, customer-focused administrative service.
You will lead on multiple business support functions, implementing and maintaining processes that include HR, IT, finance, Information Governance, Health & Safety, business continuity, accommodation. Developing good working relationships with internal and external stakeholders is an expectation of the role.
This is a diverse role involving undertaking secretariat functions, administering meetings, producing reports for senior staff or meetings. The ability to work autonomously, to tight timescales, be able to organise a varied and busy workload, for themselves and the Business Support Team, lead a team effectively, manage team dynamics, have advanced knowledge of using Microsoft Office packages and experience using MS Teams is required.
Experience in line management or leadership / supervision is essential to this role as well as proven administration and organisational skills.
You will have experience supporting senior staff, event planning, implementing and maintaining office systems, and health and safety practice. As well as leading and supporting specific projects, managing their own workload, be highly motivated and flexible.
About us
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Job description
Job responsibilities
Your key responsibilities will include:
- Line management of staff in your team and overall leadership of your team
- Supporting delivery of a comprehensive, efficient and customer-focused administration service that plays a key role in the regions acute health protection response
- Implementation and maintenance of a range of business operations processes to support the regions governance
- Operating as a member of the regions business operations management team, working collaboratively across the North West
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.
Selection Process Details:
This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift (competency based)
You will be required to complete an application form. You will be assessed on the below listed 8essential criteria which have been selected from the Job Description, and this will be in the form of a:
- Application form (Employer/ Activity history section on the application)
- 1500 word Statement of Suitability
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
An initial sift will be based on the essential criteria: Ability to organise ones own work and that of the team. Candidates who pass the initial sift will be progressed to a full sift.
Please note that candidates in the Disability Confident Scheme will be shortlisted if you meet the minimum essential criteria.
Shortlisting: In the event of a large number of applications we will shortlist on:
- Ability to organise ones own work and that of the team
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
Unfortunately, late applications will not be considered.
Please do not exceed 1500 words. We will not consider any words over and above this number.
If you are successful at this stage, you will progress to interview.
Feedback will not be provided at this stage.
Stage 2: Interview (competency based)
You will be invited to a single face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Knowledge, experience, skills & abilities will be tested at interview.
Interviews will be held in November. Please note, these dates are subject to change.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service.
Location
This role is being offered as hybrid working based at our office located at 3 Piccadilly Place, Manchester, M1 3BN.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Job description
Job responsibilities
Your key responsibilities will include:
- Line management of staff in your team and overall leadership of your team
- Supporting delivery of a comprehensive, efficient and customer-focused administration service that plays a key role in the regions acute health protection response
- Implementation and maintenance of a range of business operations processes to support the regions governance
- Operating as a member of the regions business operations management team, working collaboratively across the North West
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.
Selection Process Details:
This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift (competency based)
You will be required to complete an application form. You will be assessed on the below listed 8essential criteria which have been selected from the Job Description, and this will be in the form of a:
- Application form (Employer/ Activity history section on the application)
- 1500 word Statement of Suitability
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
An initial sift will be based on the essential criteria: Ability to organise ones own work and that of the team. Candidates who pass the initial sift will be progressed to a full sift.
Please note that candidates in the Disability Confident Scheme will be shortlisted if you meet the minimum essential criteria.
Shortlisting: In the event of a large number of applications we will shortlist on:
- Ability to organise ones own work and that of the team
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
Unfortunately, late applications will not be considered.
Please do not exceed 1500 words. We will not consider any words over and above this number.
If you are successful at this stage, you will progress to interview.
Feedback will not be provided at this stage.
Stage 2: Interview (competency based)
You will be invited to a single face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Knowledge, experience, skills & abilities will be tested at interview.
Interviews will be held in November. Please note, these dates are subject to change.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service.
Location
This role is being offered as hybrid working based at our office located at 3 Piccadilly Place, Manchester, M1 3BN.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Person Specification
Experience
Essential
- Ability to work without supervision working to tight and often changing timescales
- Ability to organise one's own work and that of the team.
- Ability to work in a continuously changing environment.
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
- You take a positive approach to tackling problems and find ways to identify suitable solutions.
- Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
- Reflect on own work, continuously seek, and act on feedback to improve own and team's performance.
- Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
Person Specification
Experience
Essential
- Ability to work without supervision working to tight and often changing timescales
- Ability to organise one's own work and that of the team.
- Ability to work in a continuously changing environment.
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
- You take a positive approach to tackling problems and find ways to identify suitable solutions.
- Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
- Reflect on own work, continuously seek, and act on feedback to improve own and team's performance.
- Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
