Job summary
The UKHSA North West Region is part of the Regions Directorate within UKHSA's Health Protection Operations Group. Our well-established business support team works in an integrated way across multiple sites supporting three health protection teams made up of Consultants in Health Protection, Health Protection Practitioners, Surveillance Scientists and Emergency Preparedness professionals.
We are seeking to recruit an experienced, motivated, and enthusiastic Business Support Manager to lead the busy Greater Manchester Business Support Team (GM BST). We are looking for someone to work collaboratively with the region's Operations Management Team whilst managing the GM BST, including line management responsibilities. Experience in line management or leadership / supervision is essential to this role as well as proven administration and organisational skills. The candidate will be expected to have experience supporting senior staff, event planning, implementing and maintaining office systems and health and safety practice. As well as leading and supporting specific projects, managing their own workload, be highly motivated and flexible.
Main duties of the job
The Business Support Manager will report to a Business Operations Manager, it is a senior post with line-management responsibilities. The successful candidate will work as part of a dynamic team supporting the team to deliver a comprehensive, efficient, customer-focused administrative service. The post holder will lead on multiple business support functions, implementing and maintaining processes that include HR, IT, finance, IG, H&S, business continuity, accommodation. Developing good working relationships with internal and external stakeholders is an expectation of the role.
This is a diverse role involving undertaking secretariat functions, administering meetings, producing reports for senior staff or meetings. The ability to work autonomously, to tight timescales, be able to organise a varied and busy workload, for themselves and the Business Support Team, lead a team effectively, manage team dynamics, have advanced knowledge of using Microsoft Office packages and experience using MS Teams is required.
The post holder will work closely with the NW Business Operations and Health Protection Team ensuring work is completed accurately and timely.
About us
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Job description
Job responsibilities
Please refer to the job description and person specification for this role.
Post Location
The successful candidate will be contractually based at 3 Piccadilly Place, Manchester. The role will include hybrid working which allows for staff who can operate remotely at home and in the office, to fulfil their role and responsibilities in line with the team and UKHSAs policies and guidance. On non-office days, the individual may work from home. Other travel from time to time may be required.
Application Process Details
To apply for the role you are required to complete an online application form. Unfortunately,late applications will not be considered.
Stage 1 - Application & Sift:
This vacancy will use competency based questions to assess the behaviours, experience, ability, technical skills/qualifications, strengths and commitment to equality and diversity detailed in the essential person specification.
As part of the application process you will be asked to provide a detailed Personal Statement / Statement of Suitability of up to 1500 words which will be assessed in line with the criteria listed in the person specification.
Applicants are strongly advised to use the criteria in the job description/person specification as sub-headings in their application to make it clear how they meet each of the selection criteria.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.
Stage 2 Interview
All candidates who are successful at the sift stage will progress to a single face to face interview.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role isBPSS
Interviews will be held in July 2024 although this may change if a high volume of applications are received.
Other Information
Option 3 External - Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)
Job description
Job responsibilities
Please refer to the job description and person specification for this role.
Post Location
The successful candidate will be contractually based at 3 Piccadilly Place, Manchester. The role will include hybrid working which allows for staff who can operate remotely at home and in the office, to fulfil their role and responsibilities in line with the team and UKHSAs policies and guidance. On non-office days, the individual may work from home. Other travel from time to time may be required.
Application Process Details
To apply for the role you are required to complete an online application form. Unfortunately,late applications will not be considered.
Stage 1 - Application & Sift:
This vacancy will use competency based questions to assess the behaviours, experience, ability, technical skills/qualifications, strengths and commitment to equality and diversity detailed in the essential person specification.
As part of the application process you will be asked to provide a detailed Personal Statement / Statement of Suitability of up to 1500 words which will be assessed in line with the criteria listed in the person specification.
Applicants are strongly advised to use the criteria in the job description/person specification as sub-headings in their application to make it clear how they meet each of the selection criteria.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.
Stage 2 Interview
All candidates who are successful at the sift stage will progress to a single face to face interview.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role isBPSS
Interviews will be held in July 2024 although this may change if a high volume of applications are received.
Other Information
Option 3 External - Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)
Person Specification
Qualifications
Essential
- Educated to degree level/NVQ 6 in relevant subject or equivalent experience in a similar area of work.
Desirable
- Working towards a post graduate level qualification.
Knowledge and experience
Essential
- Experience of undertaking secretariat functions / administering meetings, events
- Experience of undertaking secretariat functions / administering meetings, events
- Experience or understanding of budget management, business planning and business continuity processes
- Experienced of use of systems to order goods and services and an understanding of relevant policies and procedures
Desirable
- Experience working in a public sector organisation
- Experience of project management
- Understanding of project principles, techniques, and tools.
Skills, capabilities and behaviours
Essential
- Ability to work without supervision working to tight and often changing timescales
- Ability to organise one's own work and that of the team
- Ability to work in a continuously changing environment
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
- Experienced in IT skills, advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint,
- You are detail-focussed, you ensure everything is accurate and error free.
- You take a positive approach to tackling problems and find ways to identify suitable solutions.
- Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
- Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
- Reflect on own work, continuously seek, and act on feedback to improve own and team's performance.
- Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
Desirable
- Ability to use digital tools e.g., Jira.
Equality and diversity
Essential
- An understanding of and commitment to equality of opportunity and good working relationships
Person Specification
Qualifications
Essential
- Educated to degree level/NVQ 6 in relevant subject or equivalent experience in a similar area of work.
Desirable
- Working towards a post graduate level qualification.
Knowledge and experience
Essential
- Experience of undertaking secretariat functions / administering meetings, events
- Experience of undertaking secretariat functions / administering meetings, events
- Experience or understanding of budget management, business planning and business continuity processes
- Experienced of use of systems to order goods and services and an understanding of relevant policies and procedures
Desirable
- Experience working in a public sector organisation
- Experience of project management
- Understanding of project principles, techniques, and tools.
Skills, capabilities and behaviours
Essential
- Ability to work without supervision working to tight and often changing timescales
- Ability to organise one's own work and that of the team
- Ability to work in a continuously changing environment
- Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
- Experienced in IT skills, advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint,
- You are detail-focussed, you ensure everything is accurate and error free.
- You take a positive approach to tackling problems and find ways to identify suitable solutions.
- Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
- Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
- Reflect on own work, continuously seek, and act on feedback to improve own and team's performance.
- Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
Desirable
- Ability to use digital tools e.g., Jira.
Equality and diversity
Essential
- An understanding of and commitment to equality of opportunity and good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
