Job responsibilities
Main Duties of the Job
- To assist the Team Manager and Senior Specialist Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices
- Work in a collaborative manner with other ICT colleagues to deliver tasks successfully
- Plan, configure, manage and maintain all hardware and software components of specialist area to deliver optimum system availability to users, and ensuring all supplier provided patches and upgrades to the operating system, database, tools and utilities are applied in a timely manner
- Maintain the security and integrity of all systems related to specialist area including managing all user access rights and implementation of any necessary backup regimes and other disaster recovery procedures
- Providing technical and administrative support for specialist systems, including the production of system specification documentation and the production of relevant procedures and protocols
- Monitoring and managing system performance, capacity and growth, providing advice on necessary upgrades and replacement of hardware and software so as to maintain the reliability of the systems. Implement hardware changes and upgrades and database upgrades and migrations to maintain system performance and growth capacity
- Ensuring compliance with UKHSA ICT and other relevant policies
- To maintain awareness of technical developments and research new technologies with a view to providing advice to the Senior Specialist Engineer on suitable deployment strategies for UKHSA
- To conduct such work as directed by the Senior Engineer or Team Manager consistently with departmental standards and to agreed timescales
- Responsible for maintaining own specialist skills with appropriate professional training
- To provide the Senior Specialist Engineer or Team Manager with estimates of effort and timescales for tasks as required
- Carry out support and service to all customers during the agreed working hours, including any out of hours working
- To comply with departmental and UKHSA requirements for the reporting of all absences
- Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users
- Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.
- To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- This is a role that demands detailed knowledge and considerable experience of specialist technologies. Therefore, each candidate must be able to demonstrate qualification, expertise and recent experience in one or more of UKHSAs integral meeting room audio visual technologies, such as:
- Microsoft Teams; Poly meeting room endpoints; Integration with Office 365 Online; Microsoft Teams Live Events; Networking; Unified Communications Management; Extron and/or Crestron Audio Visual Infrastructure
- Demonstrable user experience of corporate systems such as room and space booking
- Recent experience with new ways of working initiatives
- Practical experience designing and deploying meeting rooms, event spaces, lecture theatres and training spaces,
- Awareness of accessibility
- Experience managing and leading a team of skilled technical colleagues
- Experience working with business users to deploy meeting room audio visual services in a flexible manner suited to the business
- Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of excellent customer service skills and a commitment to improving services and performance for end users
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining personal networks
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Desirable criteria:
- Formal technical qualification, eg MCSE or equivalent
Selection Process
Stage 1: Application & Sift
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 750 words. We will be assessing essential criteria at sift.
This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.
Stage 2: Panel Interview
All applicants that progress to interview will be assessed on behaviours / experience / technical through Success Profiles.
When assessing strengths, we want to find out whether you and the job role are a good fit. We will look at what you enjoy doing and what you do well and often. By ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well.
The Behaviours tested during the interview stage will be:
- Working Together
- Managing a Quality Service
- Making effective decisions
You may be asked to attend an interview onsite
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business,
