Job summary
Job title - Service Transition Manager
Profession- Digital Data & Technology
Directorate - Data Operations
Full Time equivalent - 37.5 hours
No of Roles - 1
Contract Type - Permanent
Location - Home Working
UKHSA offers hybrid working or home working for its employees - this means that whilst the role will be based in one of our UKHSA offices, there will be opportunities for an element of working from home. The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy. Some business travel will be required to other UKHSA offices.Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.
Working Pattern - Full Time / Part Time / Job Share / Flexible Working / Hybrid Working
Grade & Salary - Grade 7. National banding - £49,592 - £58,769 per annum. Outer London -£51,494- £60,528 per annum. Inner London - £53,396 - £62,286 per annum.
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Main duties of the job
Working to the Head of Service Delivery, you will lead on ensuring that any changes (new, modified or retired) to the Engineering and Enablement live services meets the agreed expectations (according to the captured requirements) of the end users, conforms with the service design and is "ready" to be operated, managed, and supported in live service.
Minimising the risk to the users for new/changed services that are released. You will reduce resource stretch on platform and data engineering resources, with good early life support and knowledge management artefacts in place.
The role offers the opportunity to take a lead role in continual service improvement, identifying process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. As such our ideal candidate can initiate and monitor actions to investigate patterns and trends to resolve problems. You can effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation. You can determine preventative measures and maintain focus on the entire life cycle of the service and ensure it's at the forefront of readiness activities. You can understand and communicate service benefits to end users and ensure that service focus is championed within your team and actively recommend its adoption.
About us
At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.
We are looking for a Service Transition Manager within Engineering and Enablement Division that reports into the Data Operations Directorate. It's an exciting time to join as we seek to create leading Health Protection data capabilities that enable data scientists and data analysts to develop insights that inform public health decisions with resilience platforms and curated data assets. The role requires you to draw on your ITIL experience and knowledge to lead service transition activities to enable the delivery of the ingestion of a wide range of data assets, building acquisition, orchestration, data pipelines and curated data marts and data egresses. We are seeking to mature our advanced capabilities with standardised practices, machine learning and agility needed to pro-active detect and respond to new public health issues.
Job description
Job responsibilities
- Own and manage the processes, workflows and artefacts that form the Engineering & Enablement Service Transition Framework.
- Lead independent reviews and assurance of Engineering and Enablement teams plans to ensure that the transition activities have been included.
- Take the lead in setting appropriate expectations with delivery teams, Head of Service and Users for the performance and usage of new/changed Engineering and Enablement Services
- Capturing risks associated with transition into live and assuring that these risks are managed that enable Engineering and Enablement to deliver its commitments to UKHSA.
- Take the lead to ensure releases into live are supportable, ready to be supported, meet the Definition of Done in terms of the value expected from the change.
- Drive continuous improvements ensuring that the necessary Engineering & Enablement documentation and Knowledge Articles have been updated or created, to enable live service support.
- Assuring that any upstream or down-stream partners are aware of the impact or actions they need to take, as a result of Engineering and Enablement Transitions.
- Champion best practice and provide expert advice for colleagues involved in Change and Transition activities.
Essential Criteria
- ITIL ideally V4
- Experience of logging and reporting pragmatically
- Ability to troubleshoot and solve numerical and technical problems
- High attention to detail
- Excellent communication and facilitation skills evidenced through verbal and written means to a wide range of stakeholders
- Experience with Agile delivery
- Ability to coordinate and delegate tasks and monitor and manage progress
- Experience with supporting design of data models / data flows
- Analytical skill set with an ability to understand data requirements and support the development of data solutions
- Ability to use own judgement to make quick decisions
Desirable Criteria
- Experience with supporting design of data models / data flows
- Experience of working with JIRA (or Azure DevOps or similar tools) within an Agile/Scrum environment
- Experience/understanding of software and data lifecycle management
- Ability to work as part of a team to develop and deliver end-to-end data warehouse solutions
- Data engineering experience using Python, SQL, Spark and AWS
- Educated to degree level (not essential, experience is key). Relevant numerate, technical or computer science discipline would be an advantage.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.
Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words on how you meet the essential and desirable criteria.
This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.
If you are successful at this stage, you will progress to interview.
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to a remote interview via Microsoft Teams. You will be expected to do a presentation during the interview.
The Behaviours tested during the interview stage will be:
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Changing and Improving
Benefits
- Alongside your salary of £49,592, UK Health Security Agency contributes £13,390 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK.
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences.
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role.
Contact Details Sophie.Rigney@reed.com
Job description
Job responsibilities
- Own and manage the processes, workflows and artefacts that form the Engineering & Enablement Service Transition Framework.
- Lead independent reviews and assurance of Engineering and Enablement teams plans to ensure that the transition activities have been included.
- Take the lead in setting appropriate expectations with delivery teams, Head of Service and Users for the performance and usage of new/changed Engineering and Enablement Services
- Capturing risks associated with transition into live and assuring that these risks are managed that enable Engineering and Enablement to deliver its commitments to UKHSA.
- Take the lead to ensure releases into live are supportable, ready to be supported, meet the Definition of Done in terms of the value expected from the change.
- Drive continuous improvements ensuring that the necessary Engineering & Enablement documentation and Knowledge Articles have been updated or created, to enable live service support.
- Assuring that any upstream or down-stream partners are aware of the impact or actions they need to take, as a result of Engineering and Enablement Transitions.
- Champion best practice and provide expert advice for colleagues involved in Change and Transition activities.
Essential Criteria
- ITIL ideally V4
- Experience of logging and reporting pragmatically
- Ability to troubleshoot and solve numerical and technical problems
- High attention to detail
- Excellent communication and facilitation skills evidenced through verbal and written means to a wide range of stakeholders
- Experience with Agile delivery
- Ability to coordinate and delegate tasks and monitor and manage progress
- Experience with supporting design of data models / data flows
- Analytical skill set with an ability to understand data requirements and support the development of data solutions
- Ability to use own judgement to make quick decisions
Desirable Criteria
- Experience with supporting design of data models / data flows
- Experience of working with JIRA (or Azure DevOps or similar tools) within an Agile/Scrum environment
- Experience/understanding of software and data lifecycle management
- Ability to work as part of a team to develop and deliver end-to-end data warehouse solutions
- Data engineering experience using Python, SQL, Spark and AWS
- Educated to degree level (not essential, experience is key). Relevant numerate, technical or computer science discipline would be an advantage.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.
Stage 1: Application & SiftAs part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words on how you meet the essential and desirable criteria.
This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.
If you are successful at this stage, you will progress to interview.
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to a remote interview via Microsoft Teams. You will be expected to do a presentation during the interview.
The Behaviours tested during the interview stage will be:
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Changing and Improving
Benefits
- Alongside your salary of £49,592, UK Health Security Agency contributes £13,390 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK.
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences.
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role.
Contact Details Sophie.Rigney@reed.com
Person Specification
Experience
Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
