M365 User Adoption and Training Specialist

Job description

Job responsibilities

Main Responsibilities:

1. To deliver user training on M365 technology and processes for new starters and existing staff using classroom and virtual training sessions
2. Work collaboratively with the Senior Specialist Engineer and other Specialist Engineers kn the CEUS team to plan, design, develop and deliver in-house user training to support the work of Workplace Platforms in the area of M365 services.
3. Mange the process of scheduling essential M365 training across the whole of UKHSA, negotiating with private offices to ensure that all levels of staff have been appropriately trained and are up to date with the essential materials.
4. Maintain up-to-date knowledge of existing M365 technologies and develop sophisticated training materials to deliver them as well as help to shape policy in line with current training best practice and organisational policy.
5. Contribute to organisational training policy.
6. Be proactive in communicating and preparing for any policy changes, updates and upgrades. Update and inform the M365 technical product group of relevant new updates within the M365 suite and its roadmap, engaging with the relevant specialists in order to plan and implement changes.

1. Build and maintain customer satisfaction across all areas of the UKHSA and build a cyber training function that is an exemplar across the Health community and wider government. Analyse the quality and effectiveness of training via feedback and proactively use that feedback to improve the cyber training offer for all UKHSA staff.
2. Understand the technical aspects of the M365 product suite and convert that into user facing language for use in training, documentation, and internal communication
3. Be jointly responsible for being community manager of a large network of M365 champions throughout UKHSA, ensuring dissemination of changes and updates from a user facing perspective.
4. Ensure all training is in compliance with Cyber policy and contribute to the development of policy where appropriate
5. Providing technical and administrative support for specialist systems, including the production of system specification documentation and the production of relevant procedures and protocols
6. To conduct such work as directed by the Senior Engineer or Team Manager consistently with departmental standards and to agreed timescales

1. Responsible for maintaining own specialist skills with appropriate professional training

1. To provide the Senior Specialist Engineer or Team Manager with estimates of effort and timescales for tasks as required

1. To comply with departmental and UKHSA requirements for the reporting of all absences
2. Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users

1. Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.

1. To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Essential Criteria:

1. Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
2. Superior knowledge of M365; its capabilities and applied uses (within a health setting is an advantage)
3. Experience and/or skill to develop and run specialised training on all products and services within M365
4. Demonstrable Business Analysis experience\user story capture
5. Awareness of accessibility
6. Experience working with business users to deploy Microsoft 365 services in a flexible manner suited to the business
7. Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively
8. Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
9. Evidence of excellent customer service skills and a commitment to improving services and performance for end users
10. Skills for communication on complex matters and difficult situations, requiring persuasion and influence
11. Skills for nurturing key relationships and maintaining personal networks
12. Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
13. Problem solving skills and ability to respond to sudden unexpected demands
14. Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring
15. Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
16. Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable Criteria:

1. Formal technical qualification, eg MCSE or equivalent
2. Knowledge of ProSci ADKAR

Selection Process

You will be required to complete an application form. This will be assessed and sifted in line with the essential criteria.

This vacancy is using Success Profiles and will assess your Behaviours and Experience

Stage 1: Application & Sift

As part of the application process, you will be asked to provide a Statement of Suitability in no more than 1500 words providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role.

If you are successful at this stage, you will progress to interview

Please note feedback will not be given at this stage

Stage 2: Panel Interview

All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through the Success Profiles The interview will be conducted remotely over teams.

The behaviours you will be tested on are:

Changing and improving:

Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency. Encourage ideas for change from a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change. Encourage an environment where colleagues know that they can challenge decisions and issues safely. Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Developing self and others:

Identify capability gaps for self and team. Ensure development objectives are set and achieved to address any gaps and enable delivery of current and future work. Take time to coach, mentor and develop other colleagues to support succession planning. Promote inclusiveness by respecting different personal needs in the team and use these to develop others. Reflect on own work, continuously seek and act on feedback to improve own and teams performance.

Seeing the bigger picture:

Understand the strategic drivers for your area of work. Align activities to contribute to wider organisational priorities. Remain alert to emerging issues and trends which might impact your work area. Seek out and share experiences to develop knowledge of the teams business area. Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.

Experience

• Knowledge of Digital / applications training.
• Experience in Virtual training delivery
• Advanced knowledge of the Microsoft Teams platform is essential

Technical

Demonstrable technical training ability.

DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Person Specification

Education & Qaulifications

Essential

• 1.Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Colindale

London

NW9 5EQ

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)