Job summary
Job Title - Service Designer
Profession- Service Design
Directorate - Technology
Full Time equivalent - 37.5 hours
No of Roles - 1
Contract Type - Permanent
Location - Home working or Office Hybrid Working
Working Pattern - Full Time / Flexible Working/ Hybrid Working
Grade & Salary - Grade 7. National £49,592 - £58,769. Outer £51,494 - £60,528. Inner £53,396 - £62,286
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C's are found https://www.ukhsa.reed.com/.
Closing Date - 07/08/2023. 23:55pm. Unfortunately, late applications will not be considered
Interview Date - 21/08/2023 - 28/08/2023 & 04/09/2023 Please note, these dates are subject to change.
Main duties of the job
- Design end-to-end services that meet UKHSA Technology requirements and business objectives, giving the same level of digital experience users expect from daily interaction with the most respected web services
- Lead and co-ordinate design work in your team, supporting other designers where necessary
- Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
- Use research and analytics to understand users' needs, identify service failures and test different designs
- Design collaboratively and in the open, reviewing each other's work adapting if necessary and developing shared patterns
- Design accessible digital services and help others to do so, championing accessibility and inclusion, ensuring designs meet GDS service standards and legal requirements
- Communicate credibly with a wide range of digital delivery disciplines and stakeholders at all levels of the Agency and beyond
- Provide service design leadership and direction and contribute more widely to the future of service design across the Agency and government
- Play an active role in the service design community, sharing your learning and celebrating progress made by other people and teams
- Be a proactive member of the Technology Business Partnering team, leading by example in our core values of Insightful, Impactful and Inclusive
About us
At the United Kingdom Health Security Agency (UKHSA), our mission is to provide health security for the nation by protecting from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.
We pride ourselves as being an employer of choice, where Everyone Matters, promoting equality of opportunity to actively encourage applications from everyone, including groups currently under-represented in our workforce.
Job Overview
We are looking for a Service Designer to work within the Technology Business Partnering Team, which is part of UKHSA Technology.
The Technology Group vision is to protect the nation's health through technology; identifying, designing, developing, deploying, securing, and running reliable, credible and trusted IT services. We do this by delivering services which meet and maintain the Government Digital Service (GDS)Digital by Default Service Standard(https://www.gov.uk/service-manual/digital-by-default). And Technology Business Partnering is at the heart of that as we proactively partner, across UKHSA and beyond, to influence, design and deliver digital and technology products and services that underpin Agency objectives, and provide tangible, valued business and citizen health outcomes.
Job description
Job responsibilities
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:Be an experienced service designer with a strong, user-centred design practitioner background, skilled in designing good services. Work with teams and stakeholders to capture the entire perspective of your service and set the vision. Have good knowledge of digital approaches and technology to understand how services can work better. Be able to prototype services, or parts of them, and facilitate groups of people to contribute effectively to re-design them. Be able to create diagrams and sketches that clearly communicate users journeys, interactions and other behaviours through services.
Be able to design accessible services in line with the government service design manual, GDS service standards and design.Be able to communicate clear rationale and evidence base for proposals or design decisions. Be open to constructive feedback and be able to constructively review the work of others. Be able to work effectively with and influence a wide range of stakeholders, and have experience in helping others by expanding their knowledge to lead organisational change. Be experienced with user-centered design in an agile environment as well as how to use hypotheses in design, make evidence-based design decisions, and facilitate others in an organization to do so. Desirable Criteria:
Be familiar with wider government strategy and its position on digital and design.
Selection Process
You will be required to complete an application form. This will be assessed and sifted in line with the essential criteria.
This vacancy is using Success Profiles and will assess your Behaviours and Experience
Stage 1: Application & Sift
As part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role. In the event of high application volumes, we will make an initial sift based on Service Design experience.
Please note: The system will allow you to write up to 1500 words but please do not exceed 750 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through Success Profiles The interview will be conducted remotely over teams where you may have to do a presentation
The Behaviours you will be tested on are:
- Seeing the Bigger Picture
- Making Effective Decisions
- Changing & Improving
- Communicating & Influencing
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Contact Details Sophie.Rigney@reed.com
Job description
Job responsibilities
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:Be an experienced service designer with a strong, user-centred design practitioner background, skilled in designing good services. Work with teams and stakeholders to capture the entire perspective of your service and set the vision. Have good knowledge of digital approaches and technology to understand how services can work better. Be able to prototype services, or parts of them, and facilitate groups of people to contribute effectively to re-design them. Be able to create diagrams and sketches that clearly communicate users journeys, interactions and other behaviours through services.
Be able to design accessible services in line with the government service design manual, GDS service standards and design.Be able to communicate clear rationale and evidence base for proposals or design decisions. Be open to constructive feedback and be able to constructively review the work of others. Be able to work effectively with and influence a wide range of stakeholders, and have experience in helping others by expanding their knowledge to lead organisational change. Be experienced with user-centered design in an agile environment as well as how to use hypotheses in design, make evidence-based design decisions, and facilitate others in an organization to do so. Desirable Criteria:
Be familiar with wider government strategy and its position on digital and design.
Selection Process
You will be required to complete an application form. This will be assessed and sifted in line with the essential criteria.
This vacancy is using Success Profiles and will assess your Behaviours and Experience
Stage 1: Application & Sift
As part of the application process, you will be asked to provide a Statement of Suitability in no more than 750 words providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role. In the event of high application volumes, we will make an initial sift based on Service Design experience.
Please note: The system will allow you to write up to 1500 words but please do not exceed 750 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through Success Profiles The interview will be conducted remotely over teams where you may have to do a presentation
The Behaviours you will be tested on are:
- Seeing the Bigger Picture
- Making Effective Decisions
- Changing & Improving
- Communicating & Influencing
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found athttps://www.gov.uk/government/publications/nationality-rulesThis job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of theEuropean Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Contact Details Sophie.Rigney@reed.com
Person Specification
Education & Qualifications
Essential
- Be an experienced service designer with a strong, user-centred design practitioner background, skilled in designing good services.
Person Specification
Education & Qualifications
Essential
- Be an experienced service designer with a strong, user-centred design practitioner background, skilled in designing good services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
